WebEx incident
Webex Meetings: Users may experience intermittent failures with the Call Me feature and PSTN
WebEx experienced a minor incident on October 19, 2026, lasting 16h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 19, 2026, 08:12 PM UTC
Engineering is investigating an issue impacting PSTN dial-in calls and the Call Me feature in Webex Meetings. Affected users may experience dead air instead of a successful audio connection. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if additional information becomes available.
- investigating Oct 19, 2026, 11:13 PM UTC
Engineering continues to investigate the issue affecting PSTN dial-in calls and the Call Me feature in Webex Meetings. Affected users may experience dead air instead of a successful audio connection. As a workaround, users can join meetings using VoIP. Since the issue is intermittent, users can also try calling again. We appreciate your patience as we work to restore service. We will provide another update within four hours, or sooner if additional information becomes available.
- investigating Oct 20, 2026, 01:13 AM UTC
Engineering continues to investigate the issue. As workarounds, users can join meetings using VoIP or try calling again, as the issue is intermittent. We will provide another update within four hours, or sooner if additional information becomes available.
- monitoring Oct 20, 2026, 01:53 AM UTC
Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Oct 20, 2026, 12:30 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.