WebEx incident

Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 21, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 07:30 PM UTC
Resolved
Sep 21, 2026, 07:30 PM UTC
Duration
—
Detected by Pingoru
Sep 21, 2026, 07:30 PM UTC

Update timeline

  1. monitoring Sep 21, 2026, 03:00 PM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience. Sep 21, 15:00 UTC