WebEx incident

Webex Contact Center Enterprise: Intermittent Agent Desktops and Console access failures in the US region

Minor Resolved View vendor source →

WebEx experienced a minor incident on October 11, 2026, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 10:23 AM UTC
Resolved
Oct 11, 2026, 04:34 PM UTC
Duration
6h 10m
Detected by Pingoru
Oct 11, 2026, 10:23 AM UTC

Update timeline

  1. monitoring Oct 11, 2026, 10:23 AM UTC

    Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating intermittent access failures affecting Agent Desktops and consoles in the US region. We are working towards service restoration and apologize for any inconvenience this may cause. Oct 11, 10:23 UTC