- Detected by Pingoru
- Mar 23, 2026, 09:46 PM UTC
- Resolved
- Mar 23, 2026, 10:33 PM UTC
- Duration
- 46m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Timeline · 2 updates
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identified Mar 23, 2026, 09:46 PM UTC
We are aware of issues that may be affecting some users' access to call recordings in the Interaction Content section. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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resolved Mar 23, 2026, 10:33 PM UTC
Access to call recordings has been fully restored following today's service interruption. Full resolution has been confirmed effective 2026-03-26 21:40 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 04:48 PM UTC
- Resolved
- Mar 23, 2026, 06:43 PM UTC
- Duration
- 1h 54m
Affected: Conversation AnalyzerConversation Analyzer
Timeline · 3 updates
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identified Mar 23, 2026, 04:48 PM UTC
Due to sudden maintenance work, the post-call Conversation Analyzer - Sentiment analysis is currently not calculated in the APAC region. We expect the service to be restored on 24th March at 5 PM UTC. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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identified Mar 23, 2026, 06:43 PM UTC
Conversation Analyzer - Sentiment Analysis service has been fully restored following today's service maintenance. Sentiment calculations for affected interactions will appear within the next 72 hours. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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resolved Mar 23, 2026, 06:43 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 11:15 AM UTC
- Resolved
- Mar 23, 2026, 12:40 PM UTC
- Duration
- 1h 24m
Affected: Outbound Voice Interactions
Timeline · 3 updates
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investigating Mar 23, 2026, 11:15 AM UTC
We are aware of issues that may be impacting some Vonage customers' calls due to a third party outage that is affecting multiple service providers. We’ll provide further updates within 2h30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Mar 23, 2026, 11:45 AM UTC
Thank you for your patience following our third party's reported outage earlier today which may have impacted your call services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 60 minutes and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/
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resolved Mar 23, 2026, 12:40 PM UTC
Vonage services have been fully restored following today’s service outage reported by our third party, which began at 2026-03-23 10:18:00 UTC. Full resolution of the incident has been confirmed effective 2026-03-23 10:56:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Read the full incident report →
- Detected by Pingoru
- Mar 12, 2026, 03:06 PM UTC
- Resolved
- Mar 12, 2026, 07:17 PM UTC
- Duration
- 4h 11m
Affected: ContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminAPIsAPIsWebRTCWebRTCStatistics / ReportingStatistics / ReportingConversation AnalyzerConversation AnalyzerAI Studio Virtual AssistantAI Studio Virtual AssistantAgent WorkspaceAgent WorkspaceVGIS / Customer 360VGIS / Customer 360
Timeline · 5 updates
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investigating Mar 12, 2026, 03:06 PM UTC
We are currently aware of an ongoing issue affecting the APIs for the NAM region, affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority
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investigating Mar 12, 2026, 04:06 PM UTC
We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
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monitoring Mar 12, 2026, 05:07 PM UTC
Vonage services continue to show signs of recovery following today's interruption in API signalling. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.
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investigating Mar 12, 2026, 06:12 PM UTC
We continue to work to resolve the issue that may be impacting your performance dashboards. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding.
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resolved Mar 12, 2026, 07:17 PM UTC
Vonage services have been restored following today’s issue that may be have impacted your performance dashboards. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.
Read the full incident report →
- Detected by Pingoru
- Feb 26, 2026, 10:49 PM UTC
- Resolved
- Feb 27, 2026, 05:30 PM UTC
- Duration
- 18h 40m
Affected: Inbound Voice InteractionsInbound Voice Interactions
Timeline · 2 updates
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investigating Feb 26, 2026, 10:49 PM UTC
We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.
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resolved Feb 27, 2026, 05:30 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.
Read the full incident report →
- Detected by Pingoru
- Feb 04, 2026, 05:56 PM UTC
- Resolved
- Feb 13, 2026, 01:57 PM UTC
- Duration
- 8d 20h
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 4 updates
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investigating Feb 04, 2026, 05:56 PM UTC
We are currently aware of an ongoing issue affecting outbound calls going back to the IVR. Our Incident Management team is investigating the issue with priority.
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investigating Feb 04, 2026, 09:17 PM UTC
The incident management team continues to investigate the issue as a top priority.
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monitoring Feb 05, 2026, 06:12 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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resolved Feb 13, 2026, 01:57 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.
Read the full incident report →
- Detected by Pingoru
- Feb 02, 2026, 09:04 PM UTC
- Resolved
- Feb 05, 2026, 01:46 PM UTC
- Duration
- 2d 16h
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 3 updates
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investigating Feb 02, 2026, 09:04 PM UTC
We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.
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monitoring Feb 03, 2026, 05:44 AM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
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resolved Feb 05, 2026, 01:46 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.
Read the full incident report →
- Detected by Pingoru
- Dec 22, 2025, 09:07 AM UTC
- Resolved
- Dec 22, 2025, 04:48 PM UTC
- Duration
- 7h 40m
Affected: Inbound Voice InteractionsInbound Voice Interactions
Timeline · 3 updates
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investigating Dec 22, 2025, 09:07 AM UTC
We are currently aware of an ongoing issue affecting inbound calls to certain number ranges. Our Incident Management team is investigating the issue with priority.
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monitoring Dec 22, 2025, 12:52 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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resolved Dec 22, 2025, 04:48 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Dec 18, 2025, 07:30 PM UTC
- Resolved
- Dec 22, 2025, 09:56 AM UTC
- Duration
- 3d 14h
Affected: PCI Payments
Timeline · 5 updates
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investigating Dec 18, 2025, 05:48 PM UTC
We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.
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investigating Dec 18, 2025, 07:30 PM UTC
We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
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investigating Dec 18, 2025, 09:56 PM UTC
We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
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monitoring Dec 19, 2025, 09:43 AM UTC
We have made a change to mitigate the impacted component and we are monitoring. If you are still experiencing issues please contact Support.
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resolved Dec 22, 2025, 09:56 AM UTC
This incident has been resolved. If you are still impacted please contact support.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 03:58 PM UTC
- Resolved
- Dec 17, 2025, 04:03 PM UTC
- Duration
- 4m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Timeline · 3 updates
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investigating Dec 17, 2025, 03:58 PM UTC
We are currently aware of an ongoing issue affecting the Schedules. Our Incident Management team is investigating the issue with priority.
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identified Dec 17, 2025, 04:01 PM UTC
We have identified the problem. We are now progressing to recover service.
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resolved Dec 17, 2025, 04:03 PM UTC
The incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 01:03 PM UTC
- Resolved
- Dec 08, 2025, 06:57 PM UTC
- Duration
- 3d 5h
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions
Timeline · 3 updates
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investigating Dec 05, 2025, 01:03 PM UTC
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
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investigating Dec 08, 2025, 02:24 PM UTC
The incident management team continues to work with GTT to identify the problem.
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resolved Dec 08, 2025, 06:57 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 01:29 PM UTC
- Resolved
- Dec 04, 2025, 11:17 AM UTC
- Duration
- 21h 47m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions
Timeline · 3 updates
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investigating Dec 03, 2025, 01:29 PM UTC
We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority
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monitoring Dec 03, 2025, 04:22 PM UTC
We have identified the problem with one of our carrier partners. Mitigations have been applied to restore service and we are working with the carrier to fully remediate the root cause.
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resolved Dec 04, 2025, 11:17 AM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Nov 27, 2025, 12:17 PM UTC
- Resolved
- Nov 27, 2025, 04:23 PM UTC
- Duration
- 4h 5m
Affected: AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Timeline · 3 updates
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investigating Nov 27, 2025, 12:17 PM UTC
We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.
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monitoring Nov 27, 2025, 12:55 PM UTC
Service is now recovered and we are monitoring.
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resolved Nov 27, 2025, 04:23 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Nov 12, 2025, 09:33 PM UTC
- Resolved
- Nov 13, 2025, 02:01 PM UTC
- Duration
- 16h 27m
Timeline · 3 updates
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investigating Nov 12, 2025, 09:33 PM UTC
We are currently aware of an ongoing issue affecting agents' wrap-up duration in the NAM region for some customers. Our Incident Management team is investigating the issue with priority. If you are experiencing issues, please contact Support.
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monitoring Nov 12, 2025, 10:14 PM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
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resolved Nov 13, 2025, 02:01 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 12:43 AM UTC
- Resolved
- Oct 29, 2025, 08:05 AM UTC
- Duration
- 7h 22m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Timeline · 6 updates
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investigating Oct 29, 2025, 12:43 AM UTC
We are currently investigating this issue.
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investigating Oct 29, 2025, 12:54 AM UTC
We are aware of an issue with our onward cloud provider which is causing performance issues with some areas of our platform.
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investigating Oct 29, 2025, 01:00 AM UTC
We are continuing to investigate this issue.
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investigating Oct 29, 2025, 01:02 AM UTC
We are continuing to investigate this issue.
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monitoring Oct 29, 2025, 01:57 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 29, 2025, 08:05 AM UTC
This incident has been resolved, if you are still experiencing issues please contact support.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 05:01 PM UTC
- Resolved
- Oct 29, 2025, 08:09 AM UTC
- Duration
- 4d 15h
Affected: WebRTCWebRTC
Timeline · 5 updates
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investigating Oct 24, 2025, 05:01 PM UTC
We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.
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investigating Oct 24, 2025, 05:39 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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investigating Oct 24, 2025, 07:20 PM UTC
We are currently aware of an ongoing issue affecting calls using WebRTC in the NAM region. Our Incident Management team is investigating the issue with priority.
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monitoring Oct 24, 2025, 08:28 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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resolved Oct 29, 2025, 08:09 AM UTC
This incident has been resolved, if you are still experiencing issues please contact support.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 12:31 PM UTC
- Resolved
- Oct 24, 2025, 06:55 PM UTC
- Duration
- 6h 23m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Timeline · 3 updates
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investigating Oct 24, 2025, 12:31 PM UTC
We are currently aware of an ongoing issue affecting interaction plan configuration in Interaction Architect for selected VCC accounts on our EMEA and NAM nodes. Our Incident Management team is investigating the issue with priority
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monitoring Oct 24, 2025, 12:46 PM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
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resolved Oct 24, 2025, 06:55 PM UTC
This incident has been resolved, if you are still experiencing issues please contact support.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 02:40 PM UTC
- Resolved
- Oct 21, 2025, 01:05 AM UTC
- Duration
- 10h 25m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsContactPadContactPadWebRTCWebRTC
Timeline · 5 updates
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investigating Oct 20, 2025, 02:40 PM UTC
We are aware of issues that may be impacting your VCC service following a service disruption reported by Amazon Web Services (AWS) today. AWS have applied initial mitigations and our teams remain engaged with them. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
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investigating Oct 20, 2025, 05:20 PM UTC
We continue to monitor the impact to some Vonage services, following a service disruption reported by Amazon Web Services (AWS) earlier today. AWS has applied initial mitigations and are reporting early signs of recovery across affected services. Our teams remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
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investigating Oct 20, 2025, 08:18 PM UTC
We continue to monitor the impact to some Vonage services, following a service disruption reported by Amazon Web Services (AWS) earlier today. AWS has applied initial mitigations and are reporting early signs of recovery across affected services. Our teams remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available or once full service is restored. Thank you for your patience and understanding.
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monitoring Oct 20, 2025, 10:48 PM UTC
We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBC services. AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored. Thank you for your continued patience and understanding.
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resolved Oct 21, 2025, 01:05 AM UTC
Vonage services have been restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET. You may see delays with historical reporting as the platform processes the data backlog. We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:53 AM UTC
- Resolved
- Oct 21, 2025, 01:04 AM UTC
- Duration
- 15h 10m
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 16, 2025, 10:05 AM UTC
- Resolved
- Oct 16, 2025, 01:58 PM UTC
- Duration
- 3h 52m
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 3 updates
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investigating Oct 16, 2025, 10:05 AM UTC
We are currently aware of an ongoing issue affecting outbound calling Hungary from Hungarian numbers. Our Incident Management team is investigating the issue with priority.
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monitoring Oct 16, 2025, 12:05 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
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resolved Oct 16, 2025, 01:58 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
Critical October 15, 2025 - Detected by Pingoru
- Oct 15, 2025, 04:50 PM UTC
- Resolved
- Oct 15, 2025, 10:51 PM UTC
- Duration
- 6h 1m
Affected: Inbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsAPIsAPIsAPIsAPIsAPIsAPIsWebRTCWebRTCWebRTCWebRTCWebRTCWebRTCAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Timeline · 8 updates
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investigating Oct 15, 2025, 04:50 PM UTC
We are currently aware of an issue affecting the connectivity for all regions. Our Incident Management team is investigating the issue with priority.
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investigating Oct 15, 2025, 04:52 PM UTC
We are continuing to investigate this issue.
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investigating Oct 15, 2025, 06:06 PM UTC
The incident management team continues to investigate the issue as a top priority.
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investigating Oct 15, 2025, 06:59 PM UTC
Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available
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investigating Oct 15, 2025, 07:28 PM UTC
Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available. If you experience any issues contacting us using the standard contact numbers, please use +18556240126
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investigating Oct 15, 2025, 08:13 PM UTC
Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.
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investigating Oct 15, 2025, 09:03 PM UTC
Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.
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resolved Oct 15, 2025, 10:51 PM UTC
Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.
Read the full incident report →
- Detected by Pingoru
- Oct 15, 2025, 12:14 PM UTC
- Resolved
- Oct 15, 2025, 02:12 PM UTC
- Duration
- 1h 57m
Timeline · 2 updates
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investigating Oct 15, 2025, 12:14 PM UTC
We have identified a problem with digital interactions in the EMEA and NAM region. We are now progressing to recover service.
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resolved Oct 15, 2025, 02:12 PM UTC
This issue has been resolved, and the service is now recovered. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 03:01 PM UTC
- Resolved
- Oct 14, 2025, 02:23 PM UTC
- Duration
- 23h 21m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice Interactions
Timeline · 4 updates
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investigating Oct 13, 2025, 03:01 PM UTC
We are currently aware of an ongoing issue involving one of the third-party carriers. Our Incident Management team is investigating the issue with priority.
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investigating Oct 13, 2025, 03:02 PM UTC
We are continuing to investigate this issue.
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monitoring Oct 13, 2025, 04:46 PM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
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resolved Oct 14, 2025, 02:23 PM UTC
This non Vonage incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 13, 2025, 09:36 AM UTC
- Resolved
- Oct 13, 2025, 10:29 AM UTC
- Duration
- 52m
Affected: Community HubCommunity HubCommunity HubCommunity HubCommunity HubCommunity Hub
Timeline · 2 updates
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investigating Oct 13, 2025, 09:36 AM UTC
We are currently aware of an ongoing issue affecting the Community Hub portal. Our Incident Management team is investigating the issue with priority.
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resolved Oct 13, 2025, 10:29 AM UTC
The incident has been resolved. If you are still experiencing issues please contact Support.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 10:48 AM UTC
- Resolved
- Oct 01, 2025, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 02, 2025, 10:48 AM UTC
We experienced a slowdown in updating dashboard data, and a potential impact with PCI and Conversation Analytics from 23:07 - 23:35 UTC.
Read the full incident report →