Vonage Outage History

Started Jun 16, 2026, 05:02 PM UTC· resolved Jun 16, 2026, 06:19 PM UTC

1. investigating Jun 16, 2026, 05:02 PM UTC

   We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jun 16, 2026, 05:46 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jun 16, 2026, 06:19 PM UTC

   Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jun 12, 2026, 03:51 PM UTC· resolved Jun 16, 2026, 03:27 PM UTC

1. investigating Jun 12, 2026, 03:51 PM UTC

   We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Jun 15, 2026, 05:30 PM UTC

   Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Jun 16, 2026, 03:27 PM UTC

   Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jun 08, 2026, 10:58 PM UTC· resolved Jun 11, 2026, 05:45 PM UTC

1. investigating Jun 08, 2026, 10:58 PM UTC

   We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.

2. investigating Jun 08, 2026, 11:11 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jun 09, 2026, 12:00 AM UTC

   We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.

4. monitoring Jun 09, 2026, 11:29 AM UTC

   Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

5. resolved Jun 11, 2026, 05:45 PM UTC

   Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Jun 03, 2026, 05:20 PM UTC· resolved Jun 03, 2026, 09:24 PM UTC

1. identified Jun 03, 2026, 05:20 PM UTC

   We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified Jun 03, 2026, 07:19 PM UTC

   We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Jun 03, 2026, 08:11 PM UTC

   Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Jun 03, 2026, 09:24 PM UTC

   Vonage services have been fully restored following today’s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/]

Read the full incident report →

Started Jun 01, 2026, 10:21 AM UTC· resolved Jun 01, 2026, 03:57 PM UTC

1. investigating Jun 01, 2026, 10:21 AM UTC

   We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

2. identified Jun 01, 2026, 10:50 AM UTC

   We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.

3. resolved Jun 01, 2026, 03:57 PM UTC

   Vonage services have been fully restored following today’s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 28, 2026, 03:32 PM UTC· resolved May 28, 2026, 04:45 PM UTC

1. investigating May 28, 2026, 03:32 PM UTC

   We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring May 28, 2026, 03:59 PM UTC

   We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. resolved May 28, 2026, 04:45 PM UTC

   Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC. The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 26, 2026, 08:08 AM UTC· resolved May 26, 2026, 08:40 AM UTC

1. investigating May 26, 2026, 08:08 AM UTC

   We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

2. resolved May 26, 2026, 08:40 AM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 22, 2026, 05:00 PM UTC· resolved May 22, 2026, 06:44 PM UTC

1. resolved May 27, 2026, 07:32 PM UTC

   On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.

Read the full incident report →

Started May 22, 2026, 03:07 PM UTC· resolved May 29, 2026, 11:28 AM UTC

1. investigating May 22, 2026, 03:07 PM UTC

   We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating May 22, 2026, 03:35 PM UTC

   We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. investigating May 22, 2026, 04:42 PM UTC

   We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. identified May 22, 2026, 05:20 PM UTC

   We have identified the issue that may be impacting your PCIPal payment sessions and have applied initial mitigations. We will continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

5. monitoring May 26, 2026, 11:28 AM UTC

   Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. resolved May 29, 2026, 11:28 AM UTC

   Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 19, 2026, 03:36 PM UTC· resolved May 19, 2026, 05:00 PM UTC

1. monitoring May 19, 2026, 03:36 PM UTC

   We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. resolved May 19, 2026, 05:00 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-05-19 15:04 UTC. Full resolution has been confirmed effective 2026-05-19 15:11 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 19, 2026, 01:03 PM UTC· resolved May 20, 2026, 01:49 PM UTC

1. investigating May 19, 2026, 01:03 PM UTC

   We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating May 19, 2026, 02:06 PM UTC

   We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring May 19, 2026, 04:13 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved May 20, 2026, 01:49 PM UTC

   Vonage services have been fully restored following yesterday’s service interruption, which began at 2026-05-19 11:40 UTC. Full resolution has been confirmed effective 2026-05-19 12:45 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 06, 2026, 06:05 PM UTC· resolved May 06, 2026, 08:53 PM UTC

1. investigating May 06, 2026, 06:05 PM UTC

   We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. identified May 06, 2026, 06:17 PM UTC

   We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. resolved May 06, 2026, 08:53 PM UTC

   Vonage services have been fully restored following today’s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started May 01, 2026, 09:55 AM UTC· resolved May 04, 2026, 04:46 AM UTC

1. investigating May 01, 2026, 09:55 AM UTC

   We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

2. monitoring May 01, 2026, 10:24 AM UTC

   Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved May 04, 2026, 04:46 AM UTC

   Vonage services have been fully restored following Friday’s service interruption, which began at 2026-05-01 8:57 AM UTC. Full resolution has been confirmed effective 2026-05-01 9:57 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 30, 2026, 11:32 AM UTC· resolved May 18, 2026, 02:23 PM UTC

1. investigating Apr 30, 2026, 11:32 AM UTC

   We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].

2. investigating Apr 30, 2026, 12:27 PM UTC

   We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

3. identified Apr 30, 2026, 03:09 PM UTC

   We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. resolved May 18, 2026, 02:23 PM UTC

   Vonage services have been fully restored following the service interruption, which began on 2026-04-23. Full resolution has been confirmed effective 2026-04-30. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 23, 2026, 12:37 PM UTC· resolved Apr 23, 2026, 03:35 PM UTC

1. investigating Apr 23, 2026, 12:37 PM UTC

   We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 23, 2026, 01:31 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Apr 23, 2026, 03:35 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 22, 2026, 11:24 AM UTC· resolved Apr 22, 2026, 12:52 PM UTC

1. investigating Apr 22, 2026, 11:24 AM UTC

   We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 22, 2026, 11:59 AM UTC

   We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

3. resolved Apr 22, 2026, 12:52 PM UTC

   Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 15, 2026, 02:21 PM UTC· resolved Apr 16, 2026, 12:18 PM UTC

1. investigating Apr 15, 2026, 02:21 PM UTC

   We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.

2. identified Apr 15, 2026, 02:30 PM UTC

   We have identified the problem affecting calling France. We are actively working to recover service.

3. identified Apr 15, 2026, 03:23 PM UTC

   We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.

4. identified Apr 15, 2026, 05:37 PM UTC

   The incident management team continues to recover service.

5. monitoring Apr 16, 2026, 08:46 AM UTC

   Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. resolved Apr 16, 2026, 12:18 PM UTC

   This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Read the full incident report →

Started Apr 14, 2026, 01:02 PM UTC· resolved Apr 14, 2026, 01:43 PM UTC

1. resolved Apr 14, 2026, 03:49 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 1:02 PM UTC. Full resolution has been confirmed effective 2026-04-14 1:43 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 14, 2026, 09:59 AM UTC· resolved Apr 14, 2026, 12:16 PM UTC

1. investigating Apr 14, 2026, 09:59 AM UTC

   We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 14, 2026, 10:28 AM UTC

   Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Apr 14, 2026, 12:16 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 13, 2026, 07:19 PM UTC· resolved Apr 13, 2026, 08:09 PM UTC

1. investigating Apr 13, 2026, 07:19 PM UTC

   We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 13, 2026, 07:33 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Apr 13, 2026, 08:09 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-13 6:29 PM UTC. Full resolution has been confirmed effective 2026-04-13 7:02 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 09, 2026, 01:11 PM UTC· resolved Apr 10, 2026, 10:49 AM UTC

1. investigating Apr 09, 2026, 01:11 PM UTC

   We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. investigating Apr 09, 2026, 02:11 PM UTC

   We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

3. monitoring Apr 09, 2026, 04:53 PM UTC

   Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Apr 10, 2026, 10:49 AM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-09 12:05 PM UTC. Full resolution has been confirmed effective 2026-04-09 12:30 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 07, 2026, 05:16 PM UTC· resolved Apr 07, 2026, 07:15 PM UTC

1. investigating Apr 07, 2026, 05:16 PM UTC

   We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Apr 07, 2026, 06:05 PM UTC

   Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

3. resolved Apr 07, 2026, 07:15 PM UTC

   Vonage services have been fully restored following today’s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Apr 01, 2026, 06:44 AM UTC· resolved Apr 01, 2026, 07:25 AM UTC

1. identified Apr 01, 2026, 06:44 AM UTC

   We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. resolved Apr 01, 2026, 07:25 AM UTC

   Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Mar 30, 2026, 09:58 AM UTC· resolved Apr 02, 2026, 12:48 PM UTC

1. investigating Mar 30, 2026, 09:58 AM UTC

   We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

2. monitoring Mar 30, 2026, 12:57 PM UTC

   We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

3. resolved Apr 02, 2026, 12:48 PM UTC

   Vonage services have been fully restored following the User Admin API service degraded performance. Full resolution has been confirmed effective 2026-04-01 19:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Started Mar 24, 2026, 07:50 PM UTC· resolved Mar 24, 2026, 09:53 PM UTC

1. investigating Mar 24, 2026, 07:51 PM UTC

   We are currently aware of an ongoing issue with the APIs for the NAM region that is affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority

2. investigating Mar 24, 2026, 08:35 PM UTC

   We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

3. identified Mar 24, 2026, 08:56 PM UTC

   We have identified the issue that may be impacting your Vonage Services and are seeing early signs of recovery. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

4. resolved Mar 24, 2026, 09:53 PM UTC

   Vonage services have been fully restored following today's service outage, which began at 2026-03-24 19:13 UTC. Full resolution has been confirmed effective 2026-03-24 21:04 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →