IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts

Update timeline

1. investigating Jun 01, 2026, 10:21 AM UTC

   We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

2. identified Jun 01, 2026, 10:50 AM UTC

   We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.

3. resolved Jun 01, 2026, 03:57 PM UTC

   Vonage services have been fully restored following today’s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/