Vonage incident
IR27341 - WebRTC connectivity issues in NAM region
Vonage experienced a major incident on May 19, 2026 affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more component, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 19, 2026, 03:36 PM UTC
We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- resolved May 19, 2026, 05:00 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-05-19 15:04 UTC. Full resolution has been confirmed effective 2026-05-19 15:11 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/