Vonage incident

IR27347 - Problems with sending emails via AI Studio flows

Vonage experienced a major incident on May 26, 2026 affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started: May 26, 2026, 08:08 AM UTC
Resolved: May 26, 2026, 08:40 AM UTC
Duration: 31m
Detected by Pingoru: May 26, 2026, 08:08 AM UTC

Affected components

AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant

Update timeline

investigating May 26, 2026, 08:08 AM UTC

We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.
resolved May 26, 2026, 08:40 AM UTC

Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/