Vonage incident
IR27330 - ContactPad recent calls not showing correctly - NAM
Vonage experienced a minor incident on May 6, 2026 affecting ContactPad and ContactPad, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 06:05 PM UTC
We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- identified May 06, 2026, 06:17 PM UTC
We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- resolved May 06, 2026, 08:53 PM UTC
Vonage services have been fully restored following today’s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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