Vonage Outage History

Vonage degraded · 2 active incidents View live status →

There were 17 Vonage outages since February 4, 2026 totaling 369h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://vcc.statuspage.io

Minor April 23, 2026

IR27317 - Degraded experience on Agent Workspace in NAM region

Detected by Pingoru
Apr 23, 2026, 12:37 PM UTC
Resolved
Apr 23, 2026, 03:35 PM UTC
Duration
2h 57m
Affected: Agent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:37 PM UTC

    We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 23, 2026, 01:31 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 23, 2026, 03:35 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 22, 2026

IR27315 - Agent presence issues

Detected by Pingoru
Apr 22, 2026, 11:24 AM UTC
Resolved
Apr 22, 2026, 12:52 PM UTC
Duration
1h 28m
Affected: ContactPadContactPadContactPadContactPadContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsSalesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Agent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 22, 2026, 11:24 AM UTC

    We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 22, 2026, 11:59 AM UTC

    We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. resolved Apr 22, 2026, 12:52 PM UTC

    Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 15, 2026

IR27311 - France to France calls not connecting intermittently

Detected by Pingoru
Apr 15, 2026, 02:21 PM UTC
Resolved
Apr 16, 2026, 12:18 PM UTC
Duration
21h 56m
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 6 updates
  1. investigating Apr 15, 2026, 02:21 PM UTC

    We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.

  2. identified Apr 15, 2026, 02:30 PM UTC

    We have identified the problem affecting calling France. We are actively working to recover service.

  3. identified Apr 15, 2026, 03:23 PM UTC

    We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.

  4. identified Apr 15, 2026, 05:37 PM UTC

    The incident management team continues to recover service.

  5. monitoring Apr 16, 2026, 08:46 AM UTC

    Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  6. resolved Apr 16, 2026, 12:18 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Read the full incident report →

Notice April 14, 2026

IR27307 - Calls disconnecting

Detected by Pingoru
Apr 14, 2026, 03:49 PM UTC
Resolved
Apr 14, 2026, 03:49 PM UTC
Duration
—
Affected: Inbound Voice InteractionsOutbound Voice Interactions
Timeline · 1 update
  1. resolved Apr 14, 2026, 03:49 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 1:02 PM UTC. Full resolution has been confirmed effective 2026-04-14 1:43 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 14, 2026

IR27305 - Dynamic audio announcements failing

Detected by Pingoru
Apr 14, 2026, 09:59 AM UTC
Resolved
Apr 14, 2026, 12:16 PM UTC
Duration
2h 17m
Affected: Inbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice Interactions
Timeline · 3 updates
  1. investigating Apr 14, 2026, 09:59 AM UTC

    We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 14, 2026, 10:28 AM UTC

    Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 14, 2026, 12:16 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 13, 2026

IR27303 - Degraded performance for Intelligent Workspace in NAM region

Detected by Pingoru
Apr 13, 2026, 07:19 PM UTC
Resolved
Apr 13, 2026, 08:09 PM UTC
Duration
50m
Affected: Agent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 13, 2026, 07:19 PM UTC

    We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 13, 2026, 07:33 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 13, 2026, 08:09 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-13 6:29 PM UTC. Full resolution has been confirmed effective 2026-04-13 7:02 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 9, 2026

IR27300 - Degraded performance for Intelligent Workspace in EMEA region

Detected by Pingoru
Apr 09, 2026, 01:11 PM UTC
Resolved
Apr 10, 2026, 10:49 AM UTC
Duration
21h 38m
Affected: Agent WorkspaceAgent Workspace
Timeline · 4 updates
  1. investigating Apr 09, 2026, 01:11 PM UTC

    We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating Apr 09, 2026, 02:11 PM UTC

    We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. monitoring Apr 09, 2026, 04:53 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Apr 10, 2026, 10:49 AM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-09 12:05 PM UTC. Full resolution has been confirmed effective 2026-04-09 12:30 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 7, 2026

IR27296 - Degraded performance for some VCC services in NAM region

Detected by Pingoru
Apr 07, 2026, 05:16 PM UTC
Resolved
Apr 07, 2026, 07:15 PM UTC
Duration
1h 58m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminStatistics / ReportingStatistics / Reporting
Timeline · 3 updates
  1. investigating Apr 07, 2026, 05:16 PM UTC

    We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 07, 2026, 06:05 PM UTC

    Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 07, 2026, 07:15 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 1, 2026

IR27293 - WebRTC connectivity issues in APAC region

Detected by Pingoru
Apr 01, 2026, 06:44 AM UTC
Resolved
Apr 01, 2026, 07:25 AM UTC
Duration
41m
Affected: WebRTCWebRTC
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:44 AM UTC

    We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. resolved Apr 01, 2026, 07:25 AM UTC

    Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major March 30, 2026

IR27291 - User Admin API problems

Detected by Pingoru
Mar 30, 2026, 09:58 AM UTC
Resolved
Apr 02, 2026, 12:48 PM UTC
Duration
3d 2h
Affected: APIsAPIsAPIsAPIsAPIsAPIs
Timeline · 3 updates
  1. investigating Mar 30, 2026, 09:58 AM UTC

    We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Mar 30, 2026, 12:57 PM UTC

    We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

  3. resolved Apr 02, 2026, 12:48 PM UTC

    Vonage services have been fully restored following the User Admin API service degraded performance. Full resolution has been confirmed effective 2026-04-01 19:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Critical March 24, 2026

IR27289 - Service outage in NAM region

Detected by Pingoru
Mar 24, 2026, 07:50 PM UTC
Resolved
Mar 24, 2026, 09:53 PM UTC
Duration
2h 2m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminAPIsAPIsStatistics / ReportingStatistics / ReportingIntegrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Agent WorkspaceAgent Workspace
Timeline · 4 updates
  1. investigating Mar 24, 2026, 07:51 PM UTC

    We are currently aware of an ongoing issue with the APIs for the NAM region that is affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority

  2. investigating Mar 24, 2026, 08:35 PM UTC

    We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. identified Mar 24, 2026, 08:56 PM UTC

    We have identified the issue that may be impacting your Vonage Services and are seeing early signs of recovery. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Mar 24, 2026, 09:53 PM UTC

    Vonage services have been fully restored following today's service outage, which began at 2026-03-24 19:13 UTC. Full resolution has been confirmed effective 2026-03-24 21:04 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor March 23, 2026

IR27288 - Call Recordings access problems

Detected by Pingoru
Mar 23, 2026, 09:46 PM UTC
Resolved
Mar 23, 2026, 10:33 PM UTC
Duration
46m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & Admin
Timeline · 2 updates
  1. identified Mar 23, 2026, 09:46 PM UTC

    We are aware of issues that may be affecting some users' access to call recordings in the Interaction Content section. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. resolved Mar 23, 2026, 10:33 PM UTC

    Access to call recordings has been fully restored following today's service interruption. Full resolution has been confirmed effective 2026-03-26 21:40 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor March 23, 2026

IR27287 - Conversation Analyzer Sentiment is not calculated in APAC region

Detected by Pingoru
Mar 23, 2026, 04:48 PM UTC
Resolved
Mar 23, 2026, 06:43 PM UTC
Duration
1h 54m
Affected: Conversation AnalyzerConversation Analyzer
Timeline · 3 updates
  1. identified Mar 23, 2026, 04:48 PM UTC

    Due to sudden maintenance work, the post-call Conversation Analyzer - Sentiment analysis is currently not calculated in the APAC region. We expect the service to be restored on 24th March at 5 PM UTC. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. identified Mar 23, 2026, 06:43 PM UTC

    Conversation Analyzer - Sentiment Analysis service has been fully restored following today's service maintenance. Sentiment calculations for affected interactions will appear within the next 72 hours. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Mar 23, 2026, 06:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 23, 2026

IR27286 - Call connectivity issues in EMEA region

Detected by Pingoru
Mar 23, 2026, 11:15 AM UTC
Resolved
Mar 23, 2026, 12:40 PM UTC
Duration
1h 24m
Affected: Outbound Voice Interactions
Timeline · 3 updates
  1. investigating Mar 23, 2026, 11:15 AM UTC

    We are aware of issues that may be impacting some Vonage customers' calls due to a third party outage that is affecting multiple service providers. We’ll provide further updates within 2h30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Mar 23, 2026, 11:45 AM UTC

    Thank you for your patience following our third party's reported outage earlier today which may have impacted your call services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates within 60 minutes and once full service is restored. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Mar 23, 2026, 12:40 PM UTC

    Vonage services have been fully restored following today’s service outage reported by our third party, which began at 2026-03-23 10:18:00 UTC. Full resolution of the incident has been confirmed effective 2026-03-23 10:56:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Critical March 12, 2026

IR27281 - Service outage in NAM region

Detected by Pingoru
Mar 12, 2026, 03:06 PM UTC
Resolved
Mar 12, 2026, 07:17 PM UTC
Duration
4h 11m
Affected: ContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminAPIsAPIsWebRTCWebRTCStatistics / ReportingStatistics / ReportingConversation AnalyzerConversation AnalyzerAI Studio Virtual AssistantAI Studio Virtual AssistantAgent WorkspaceAgent WorkspaceVGIS / Customer 360VGIS / Customer 360
Timeline · 5 updates
  1. investigating Mar 12, 2026, 03:06 PM UTC

    We are currently aware of an ongoing issue affecting the APIs for the NAM region, affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority

  2. investigating Mar 12, 2026, 04:06 PM UTC

    We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. monitoring Mar 12, 2026, 05:07 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in API signalling. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.

  4. investigating Mar 12, 2026, 06:12 PM UTC

    We continue to work to resolve the issue that may be impacting your performance dashboards. We'll continue to provide further updates here within 1 hour. Thank you for your patience and understanding.

  5. resolved Mar 12, 2026, 07:17 PM UTC

    Vonage services have been restored following today’s issue that may be have impacted your performance dashboards. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/.

Read the full incident report →

Major February 26, 2026

IR27275 - Inbound calls dropping issues in NAM region

Detected by Pingoru
Feb 26, 2026, 10:49 PM UTC
Resolved
Feb 27, 2026, 05:30 PM UTC
Duration
18h 40m
Affected: Inbound Voice InteractionsInbound Voice Interactions
Timeline · 2 updates
  1. investigating Feb 26, 2026, 10:49 PM UTC

    We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.

  2. resolved Feb 27, 2026, 05:30 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.

Read the full incident report →

Minor February 4, 2026

IR27262 - Outbound calls going back to the IVR

Detected by Pingoru
Feb 04, 2026, 05:56 PM UTC
Resolved
Feb 13, 2026, 01:57 PM UTC
Duration
8d 20h
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 4 updates
  1. investigating Feb 04, 2026, 05:56 PM UTC

    We are currently aware of an ongoing issue affecting outbound calls going back to the IVR. Our Incident Management team is investigating the issue with priority.

  2. investigating Feb 04, 2026, 09:17 PM UTC

    The incident management team continues to investigate the issue as a top priority.

  3. monitoring Feb 05, 2026, 06:12 PM UTC

    Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.

  4. resolved Feb 13, 2026, 01:57 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.

Read the full incident report →

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