Vonage Outage History

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Vonage had 65 outages in the last 2 years totaling 1000h 51m of downtime — averaging 2.7 incidents per month.

There were 65 Vonage outages since August 1, 2025 totaling 1000h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://vcc.statuspage.io

Major June 16, 2026

IR27373 - Problems with data transfer from Virtual Assistant to VCC

Detected by Pingoru
Jun 16, 2026, 05:02 PM UTC
Resolved
Jun 16, 2026, 06:19 PM UTC
Duration
1h 17m
Affected: AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Timeline · 3 updates
  1. investigating Jun 16, 2026, 05:02 PM UTC

    We are aware of issues that may be affecting the transfer of Virtual Assistant data to VCC. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Jun 16, 2026, 05:46 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in AI Studio Virtual Assistant. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Jun 16, 2026, 06:19 PM UTC

    Vonage services have been fully restored following today’s service [outage/interruption], which began at 2026-06-14 12:30 UTC. Full resolution has been confirmed effective 2026-06-14 17:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor June 12, 2026

IR27368 - AI Studio issues

Detected by Pingoru
Jun 12, 2026, 03:51 PM UTC
Resolved
Jun 16, 2026, 03:27 PM UTC
Duration
3d 23h
Affected: AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Timeline · 3 updates
  1. investigating Jun 12, 2026, 03:51 PM UTC

    We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Jun 15, 2026, 05:30 PM UTC

    Vonage services continue to show signs of recovery following Thursday's interruption in AI Studio for new Salesforce integrations. We'll continue to provide further updates here within 24 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Jun 16, 2026, 03:27 PM UTC

    Vonage services have been fully restored following Thursday’s AI Studio service interruption, which began at 2026-05-19 18:24 UTC. Full resolution has been confirmed effective 2026-06-15 10:07 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor June 8, 2026

IR27366 - Real-time dashboards performance

Detected by Pingoru
Jun 08, 2026, 10:58 PM UTC
Resolved
Jun 11, 2026, 05:45 PM UTC
Duration
2d 18h
Affected: Statistics / ReportingStatistics / Reporting
Timeline · 5 updates
  1. investigating Jun 08, 2026, 10:58 PM UTC

    We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.

  2. investigating Jun 08, 2026, 11:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 12:00 AM UTC

    We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.

  4. monitoring Jun 09, 2026, 11:29 AM UTC

    Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  5. resolved Jun 11, 2026, 05:45 PM UTC

    Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major June 3, 2026

IR27361 - Inbound calls to specific Canadian numbers failing

Detected by Pingoru
Jun 03, 2026, 05:20 PM UTC
Resolved
Jun 03, 2026, 09:24 PM UTC
Duration
4h 4m
Affected: Inbound Voice InteractionsInbound Voice Interactions
Timeline · 4 updates
  1. identified Jun 03, 2026, 05:20 PM UTC

    We are aware of issues that may be impacting some Vonage customers' inbound calls to their Canadian numbers due to a third-party outage that is affecting numbers from areas: Stoney Point (ON), Windsor(ON), Wheatley(ON), Chatham(ON), Tecumseh(ON), Kingsville(ON), and Leamington(ON). We are working closely with the numbers provider as they work to resolve the issue. We'll continue to provide further updates within 3 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. identified Jun 03, 2026, 07:19 PM UTC

    We continue to work with the Canadian numbers provider to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. monitoring Jun 03, 2026, 08:11 PM UTC

    Canadian inbound services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 12 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Jun 03, 2026, 09:24 PM UTC

    Vonage services have been fully restored following today’s Canadian inbound voice service outage. Full resolution has been confirmed effective 2026-06-03 21:20 UTC. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/]

Read the full incident report →

Notice June 1, 2026

IR27357 - Potential disconnection between a small subset of Salesforce orgs and VCC accounts

Detected by Pingoru
Jun 01, 2026, 10:21 AM UTC
Resolved
Jun 01, 2026, 03:57 PM UTC
Duration
5h 35m
Timeline · 3 updates
  1. investigating Jun 01, 2026, 10:21 AM UTC

    We are aware of issues that may be impacting your Salesforce integrations. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

  2. identified Jun 01, 2026, 10:50 AM UTC

    We have reverted the configuration change that caused some customer accounts to lose their connection to Salesforce and are proactively working with those affected customers to restore the connection.

  3. resolved Jun 01, 2026, 03:57 PM UTC

    Vonage services have been fully restored following today’s service interruption impacting your Salesforce integrations, which began at 2026-06-01 9:50 UTC. Full resolution has been confirmed effective 2026-06-01 12:06 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor May 28, 2026

IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly

Detected by Pingoru
May 28, 2026, 03:32 PM UTC
Resolved
May 28, 2026, 04:45 PM UTC
Duration
1h 13m
Affected: Statistics / Reporting
Timeline · 3 updates
  1. investigating May 28, 2026, 03:32 PM UTC

    We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring May 28, 2026, 03:59 PM UTC

    We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved May 28, 2026, 04:45 PM UTC

    Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC. The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Notice May 27, 2026

IR27346 - Voice service degradation and call failures in NAM region

Detected by Pingoru
May 27, 2026, 07:32 PM UTC
Resolved
May 22, 2026, 05:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 27, 2026, 07:32 PM UTC

    On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.

Read the full incident report →

Major May 26, 2026

IR27347 - Problems with sending emails via AI Studio flows

Detected by Pingoru
May 26, 2026, 08:08 AM UTC
Resolved
May 26, 2026, 08:40 AM UTC
Duration
31m
Affected: AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant
Timeline · 2 updates
  1. investigating May 26, 2026, 08:08 AM UTC

    We are aware of issues that may be affecting email sending from your AI Studio Virtual Assistant in all regions. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  2. resolved May 26, 2026, 08:40 AM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-05-26 07:30 UTC. Full resolution has been confirmed effective 2026-05-26 08:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Critical May 22, 2026

IR27345 - Problems with PCIPal payment sessions in EMEA region

Detected by Pingoru
May 22, 2026, 03:07 PM UTC
Resolved
May 29, 2026, 11:28 AM UTC
Duration
6d 20h
Affected: PCI PaymentsPCI Payments
Timeline · 6 updates
  1. investigating May 22, 2026, 03:07 PM UTC

    We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating May 22, 2026, 03:35 PM UTC

    We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. investigating May 22, 2026, 04:42 PM UTC

    We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. identified May 22, 2026, 05:20 PM UTC

    We have identified the issue that may be impacting your PCIPal payment sessions and have applied initial mitigations. We will continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  5. monitoring May 26, 2026, 11:28 AM UTC

    Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  6. resolved May 29, 2026, 11:28 AM UTC

    Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major May 19, 2026

IR27341 - WebRTC connectivity issues in NAM region

Detected by Pingoru
May 19, 2026, 03:36 PM UTC
Resolved
May 19, 2026, 05:00 PM UTC
Duration
1h 23m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsWebRTCWebRTC
Timeline · 2 updates
  1. monitoring May 19, 2026, 03:36 PM UTC

    We have identified the issue that may be impacting WebRTC traffic in the NAM region and have applied initial mitigations. We will continue to provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. resolved May 19, 2026, 05:00 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-05-19 15:04 UTC. Full resolution has been confirmed effective 2026-05-19 15:11 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major May 19, 2026

IR27339 - Degraded performance for some VCC services in EMEA region

Detected by Pingoru
May 19, 2026, 01:03 PM UTC
Resolved
May 20, 2026, 01:49 PM UTC
Duration
1d
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminStatistics / ReportingStatistics / Reporting
Timeline · 4 updates
  1. investigating May 19, 2026, 01:03 PM UTC

    We are aware of issues that may be impacting VCC User Admin and Insights dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating May 19, 2026, 02:06 PM UTC

    We are still working to resolve the issue that may be impacting your VCC User Admin and Insights dashboards. We'll continue to provide further updates here within 2h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. monitoring May 19, 2026, 04:13 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in VCC User Admin and Insights dashboards services. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved May 20, 2026, 01:49 PM UTC

    Vonage services have been fully restored following yesterday’s service interruption, which began at 2026-05-19 11:40 UTC. Full resolution has been confirmed effective 2026-05-19 12:45 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor May 6, 2026

IR27330 - ContactPad recent calls not showing correctly - NAM

Detected by Pingoru
May 06, 2026, 06:05 PM UTC
Resolved
May 06, 2026, 08:53 PM UTC
Duration
2h 48m
Affected: ContactPadContactPad
Timeline · 3 updates
  1. investigating May 06, 2026, 06:05 PM UTC

    We are aware of issues that may be impacting your ContactPad recent interaction history. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. identified May 06, 2026, 06:17 PM UTC

    We have identified the issue that may be impacting your ContactPad recent interaction history and has applied initial mitigations. We will continue to provide further updates within the 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved May 06, 2026, 08:53 PM UTC

    Vonage services have been fully restored following today’s service disruption, which began at 2026-05-06T17:45 UTC. Full resolution has been confirmed effective 2026-05-06T20:18 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor May 1, 2026

IR27324 - Delayed dashboards on EMEA

Detected by Pingoru
May 01, 2026, 09:55 AM UTC
Resolved
May 04, 2026, 04:46 AM UTC
Duration
2d 18h
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminStatistics / ReportingStatistics / Reporting
Timeline · 3 updates
  1. investigating May 01, 2026, 09:55 AM UTC

    We are aware of issues that may be impacting your VCC Dashboards. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/ .

  2. monitoring May 01, 2026, 10:24 AM UTC

    Vonage services continue to show signs of recovery following today's interruption in VCC Dashboards service We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved May 04, 2026, 04:46 AM UTC

    Vonage services have been fully restored following Friday’s service interruption, which began at 2026-05-01 8:57 AM UTC. Full resolution has been confirmed effective 2026-05-01 9:57 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 30, 2026

IR27323 - Outbound calls not connecting to South African numbers

Detected by Pingoru
Apr 30, 2026, 11:32 AM UTC
Resolved
May 18, 2026, 02:23 PM UTC
Duration
18d 2h
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 4 updates
  1. investigating Apr 30, 2026, 11:32 AM UTC

    We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].

  2. investigating Apr 30, 2026, 12:27 PM UTC

    We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. identified Apr 30, 2026, 03:09 PM UTC

    We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  4. resolved May 18, 2026, 02:23 PM UTC

    Vonage services have been fully restored following the service interruption, which began on 2026-04-23. Full resolution has been confirmed effective 2026-04-30. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 23, 2026

IR27317 - Degraded experience on Agent Workspace in NAM region

Detected by Pingoru
Apr 23, 2026, 12:37 PM UTC
Resolved
Apr 23, 2026, 03:35 PM UTC
Duration
2h 57m
Affected: Agent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 23, 2026, 12:37 PM UTC

    We are aware of issues that may be impacting the Agent Workspace service. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 23, 2026, 01:31 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Agent Workspace. We'll continue to provide further updates here within 6h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 23, 2026, 03:35 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-23 11:29 UTC. Full resolution has been confirmed effective 2026-04-23 13:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 22, 2026

IR27315 - Agent presence issues

Detected by Pingoru
Apr 22, 2026, 11:24 AM UTC
Resolved
Apr 22, 2026, 12:52 PM UTC
Duration
1h 28m
Affected: ContactPadContactPadContactPadContactPadContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsSalesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Agent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 22, 2026, 11:24 AM UTC

    We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 22, 2026, 11:59 AM UTC

    We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. resolved Apr 22, 2026, 12:52 PM UTC

    Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 15, 2026

IR27311 - France to France calls not connecting intermittently

Detected by Pingoru
Apr 15, 2026, 02:21 PM UTC
Resolved
Apr 16, 2026, 12:18 PM UTC
Duration
21h 56m
Affected: Outbound Voice InteractionsOutbound Voice Interactions
Timeline · 6 updates
  1. investigating Apr 15, 2026, 02:21 PM UTC

    We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.

  2. identified Apr 15, 2026, 02:30 PM UTC

    We have identified the problem affecting calling France. We are actively working to recover service.

  3. identified Apr 15, 2026, 03:23 PM UTC

    We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.

  4. identified Apr 15, 2026, 05:37 PM UTC

    The incident management team continues to recover service.

  5. monitoring Apr 16, 2026, 08:46 AM UTC

    Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  6. resolved Apr 16, 2026, 12:18 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.

Read the full incident report →

Notice April 14, 2026

IR27307 - Calls disconnecting

Detected by Pingoru
Apr 14, 2026, 03:49 PM UTC
Resolved
Apr 14, 2026, 03:49 PM UTC
Duration
—
Affected: Inbound Voice InteractionsOutbound Voice Interactions
Timeline · 1 update
  1. resolved Apr 14, 2026, 03:49 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 1:02 PM UTC. Full resolution has been confirmed effective 2026-04-14 1:43 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 14, 2026

IR27305 - Dynamic audio announcements failing

Detected by Pingoru
Apr 14, 2026, 09:59 AM UTC
Resolved
Apr 14, 2026, 12:16 PM UTC
Duration
2h 17m
Affected: Inbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice InteractionsInbound Voice Interactions
Timeline · 3 updates
  1. investigating Apr 14, 2026, 09:59 AM UTC

    We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 14, 2026, 10:28 AM UTC

    Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 14, 2026, 12:16 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 13, 2026

IR27303 - Degraded performance for Intelligent Workspace in NAM region

Detected by Pingoru
Apr 13, 2026, 07:19 PM UTC
Resolved
Apr 13, 2026, 08:09 PM UTC
Duration
50m
Affected: Agent WorkspaceAgent Workspace
Timeline · 3 updates
  1. investigating Apr 13, 2026, 07:19 PM UTC

    We are aware of issues that may be impacting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 13, 2026, 07:33 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 1h - 4h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 13, 2026, 08:09 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-13 6:29 PM UTC. Full resolution has been confirmed effective 2026-04-13 7:02 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 9, 2026

IR27300 - Degraded performance for Intelligent Workspace in EMEA region

Detected by Pingoru
Apr 09, 2026, 01:11 PM UTC
Resolved
Apr 10, 2026, 10:49 AM UTC
Duration
21h 38m
Affected: Agent WorkspaceAgent Workspace
Timeline · 4 updates
  1. investigating Apr 09, 2026, 01:11 PM UTC

    We are aware of issues affecting your Intelligent Workspace. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating Apr 09, 2026, 02:11 PM UTC

    We are working to resolve the issue that may be impacting your Intelligent Workspace service. We'll continue to provide further updates here within 2h 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. monitoring Apr 09, 2026, 04:53 PM UTC

    Vonage services continue to show signs of recovery following today's interruption in Intelligent Workspace. We'll continue to provide further updates here within 24h hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Apr 10, 2026, 10:49 AM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-09 12:05 PM UTC. Full resolution has been confirmed effective 2026-04-09 12:30 PM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Minor April 7, 2026

IR27296 - Degraded performance for some VCC services in NAM region

Detected by Pingoru
Apr 07, 2026, 05:16 PM UTC
Resolved
Apr 07, 2026, 07:15 PM UTC
Duration
1h 58m
Affected: VCC Platform Supervisor & AdminVCC Platform Supervisor & AdminStatistics / ReportingStatistics / Reporting
Timeline · 3 updates
  1. investigating Apr 07, 2026, 05:16 PM UTC

    We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 07, 2026, 06:05 PM UTC

    Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  3. resolved Apr 07, 2026, 07:15 PM UTC

    Vonage services have been fully restored following today’s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major April 1, 2026

IR27293 - WebRTC connectivity issues in APAC region

Detected by Pingoru
Apr 01, 2026, 06:44 AM UTC
Resolved
Apr 01, 2026, 07:25 AM UTC
Duration
41m
Affected: WebRTCWebRTC
Timeline · 2 updates
  1. identified Apr 01, 2026, 06:44 AM UTC

    We are aware of issues that may be impacting your WebRTC service in APAC region. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2 h 30 m. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. resolved Apr 01, 2026, 07:25 AM UTC

    Vonage services have been fully restored following today's WebRTC service outage in APAC region, which began at 2026-04-01 3:41 AM UTC. Full resolution has been confirmed effective 2026-04-01 6:05 AM UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Major March 30, 2026

IR27291 - User Admin API problems

Detected by Pingoru
Mar 30, 2026, 09:58 AM UTC
Resolved
Apr 02, 2026, 12:48 PM UTC
Duration
3d 2h
Affected: APIsAPIsAPIsAPIsAPIsAPIs
Timeline · 3 updates
  1. investigating Mar 30, 2026, 09:58 AM UTC

    We are aware of issues with the VCC User Admin API in all regions. Our engineers are working to resolve the issue as soon as possible. We'll provide further updates within 2h 30 mins. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Mar 30, 2026, 12:57 PM UTC

    We have identified the issue that may be impacting your User Admin API and have applied initial mitigations. The issue concerns User Admin API requests with the "handleMultipleInteractions" parameter. As a workaround, please do not use the "handleMultipleInteractions" parameter. We will provide further updates on 1st April once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]

  3. resolved Apr 02, 2026, 12:48 PM UTC

    Vonage services have been fully restored following the User Admin API service degraded performance. Full resolution has been confirmed effective 2026-04-01 19:30 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →

Critical March 24, 2026

IR27289 - Service outage in NAM region

Detected by Pingoru
Mar 24, 2026, 07:50 PM UTC
Resolved
Mar 24, 2026, 09:53 PM UTC
Duration
2h 2m
Affected: Inbound Voice InteractionsInbound Voice InteractionsOutbound Voice InteractionsOutbound Voice InteractionsContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminAPIsAPIsStatistics / ReportingStatistics / ReportingIntegrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Agent WorkspaceAgent Workspace
Timeline · 4 updates
  1. investigating Mar 24, 2026, 07:51 PM UTC

    We are currently aware of an ongoing issue with the APIs for the NAM region that is affecting multiple Vonage services. Our Incident Management team is investigating the issue with priority

  2. investigating Mar 24, 2026, 08:35 PM UTC

    We continue to work to resolve the issue that may be impacting your Vonage services. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. identified Mar 24, 2026, 08:56 PM UTC

    We have identified the issue that may be impacting your Vonage Services and are seeing early signs of recovery. We'll continue to provide further updates here within 1h and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. resolved Mar 24, 2026, 09:53 PM UTC

    Vonage services have been fully restored following today's service outage, which began at 2026-03-24 19:13 UTC. Full resolution has been confirmed effective 2026-03-24 21:04 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

Read the full incident report →