Vonage incident

IR27352 - VCC – Salesforce Task Call Time Fields Displaying Incorrectly

Vonage experienced a minor incident on May 28, 2026 affecting Statistics / Reporting, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started: May 28, 2026, 03:32 PM UTC
Resolved: May 28, 2026, 04:45 PM UTC
Duration: 1h 13m
Detected by Pingoru: May 28, 2026, 03:32 PM UTC

Affected components

Statistics / Reporting

Update timeline

investigating May 28, 2026, 03:32 PM UTC

We are aware of issues that may be impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are working to resolve the issue as soon as possible. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
monitoring May 28, 2026, 03:59 PM UTC

We have resolved the issue that was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. We are currently monitoring the service to ensure full stability has been restored and will provide a further update once this is confirmed. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
resolved May 28, 2026, 04:45 PM UTC

Vonage services have been fully restored following today's service interruption, which began at 2026-05-18 00:00:00 UTC. Full resolution has been confirmed effective 2026-05-28 11:43:00 UTC. The issue was impacting your Vonage Contact Center Salesforce integration, specifically Call Talk Time and Call Ring Time fields on Salesforce Tasks displaying as 0. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/