Vonage incident

IR27345 - Problems with PCIPal payment sessions in EMEA region

Critical Resolved View vendor source →

Vonage experienced a critical incident on May 22, 2026 affecting PCI Payments and PCI Payments, lasting 6d 20h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 03:07 PM UTC
Resolved
May 29, 2026, 11:28 AM UTC
Duration
6d 20h
Detected by Pingoru
May 22, 2026, 03:07 PM UTC

Affected components

PCI PaymentsPCI Payments

Update timeline

  1. investigating May 22, 2026, 03:07 PM UTC

    We are aware of issues that may be impacting your PCIPal payment sessions in the EMEA region. We are working to resolve the issue as soon as possible. We’ll provide further updates within 30 min. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. investigating May 22, 2026, 03:35 PM UTC

    We are working to resolve the issue that may be impacting your PCIPal payment sessions in the EMEA region. We'll continue to provide further updates here within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  3. investigating May 22, 2026, 04:42 PM UTC

    We continue to work to resolve the issue impacting your PCIPal payment sessions in the EMEA region. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  4. identified May 22, 2026, 05:20 PM UTC

    We have identified the issue that may be impacting your PCIPal payment sessions and have applied initial mitigations. We will continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  5. monitoring May 26, 2026, 11:28 AM UTC

    Vonage services continue to show signs of recovery following Friday's interruption in PCIPal payment sessions. We'll continue to provide further updates here within 48 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  6. resolved May 29, 2026, 11:28 AM UTC

    Vonage services have been fully restored following the PCIPal payment sessions service outage, which began at 2026-05-22 14:32 UTC. Full resolution has been confirmed effective 2026-05-22 17:20 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/