Vonage incident

IR27315 - Agent presence issues

Minor Resolved View vendor source →
Started
Apr 22, 2026, 11:24 AM UTC
Resolved
Apr 22, 2026, 12:52 PM UTC
Duration
1h 28m
Detected by Pingoru
Apr 22, 2026, 11:24 AM UTC

Affected components

ContactPadContactPadContactPadContactPadContactPadContactPadVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminVCC Platform Supervisor & AdminOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsOmnichannel InteractionsSalesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Salesforce Voice (Service Cloud Voice)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Integrated Experience (ContactPad embedded in VBC)Agent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent WorkspaceAgent Workspace

Update timeline

  1. investigating Apr 22, 2026, 11:24 AM UTC

    We are aware of issues that may be impacting agent presence. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/

  2. monitoring Apr 22, 2026, 11:59 AM UTC

    We have identified the issue that may be impacting agent presence and has applied initial mitigations. We will continue to provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

  3. resolved Apr 22, 2026, 12:52 PM UTC

    Vonage services have been fully restored following today’s service interruption. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

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