IR27311 - France to France calls not connecting intermittently

Update timeline

1. investigating Apr 15, 2026, 02:21 PM UTC

   We are aware of issues that may be impacting Vonage customers' making calls to France due to a third party interruption that is affecting multiple numbers.

2. identified Apr 15, 2026, 02:30 PM UTC

   We have identified the problem affecting calling France. We are actively working to recover service.

3. identified Apr 15, 2026, 03:23 PM UTC

   We have identified affected calls being a subset of calls to France where French mobile number is being used as passthrough. We are still working to restore the service.

4. identified Apr 15, 2026, 05:37 PM UTC

   The incident management team continues to recover service.

5. monitoring Apr 16, 2026, 08:46 AM UTC

   Vonage services continue to show signs of recovery following yesterday's interruption in voice traffic. We'll continue to provide further updates here within 24h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

6. resolved Apr 16, 2026, 12:18 PM UTC

   This issue has been resolved. We are now working to generate a full root cause analysis which will be shared in the form of an Incident Report with affected customers.