Vonage incident
IR27346 - Voice service degradation and call failures in NAM region
Resolved after 1 hour 44 minutes, on May 22, 2026.
On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.
Update timeline
- resolved May 27, 2026, 07:32 PM UTC
On 22 May 2026, between approximately 17:22 UTC and 18:44 UTC, Vonage Contact Center customers in the United States experienced a significant degradation of voice services. Customers experienced call timeouts, call failures, and difficulty connecting to voice services. Our engineering teams identified the issue and immediately rerouted affected traffic to an alternative data centre to restore service. Full service recovery was confirmed at 18:44 UTC. All voice services in the NAM region have been fully restored. We are conducting a post-incident review and will share a formal Incident Report once complete. We sincerely apologise for the disruption this incident caused to your operations. If you are continuing to experience any issues, please contact us via https://www.vonage.com/support/.
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