Vonage incident
IR27296 - Degraded performance for some VCC services in NAM region
Vonage experienced a minor incident on April 7, 2026 affecting VCC Platform Supervisor & Admin and VCC Platform Supervisor & Admin and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 05:16 PM UTC
We are aware of issues that may be impacting your VCC services, such as dashboards or the VCC admin portal. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Apr 07, 2026, 06:05 PM UTC
Vonage services continue to show signs of recovery following today's interruption. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Apr 07, 2026, 07:15 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-07 16:39:00 UTC. Full resolution has been confirmed effective 2026-04-07 16:51:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/