Vonage incident

IR27366 - Real-time dashboards performance

Minor Resolved View vendor source →

Vonage experienced a minor incident on June 8, 2026 affecting Statistics / Reporting and Statistics / Reporting, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2026, 10:58 PM UTC
Resolved
Jun 11, 2026, 05:45 PM UTC
Duration
2d 18h
Detected by Pingoru
Jun 08, 2026, 10:58 PM UTC

Affected components

Statistics / ReportingStatistics / Reporting

Update timeline

  1. investigating Jun 08, 2026, 10:58 PM UTC

    We are currently aware of an ongoing issue affecting the real-time dashboard performance. Our Incident Management team is investigating the issue with priority.

  2. investigating Jun 08, 2026, 11:11 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 09, 2026, 12:00 AM UTC

    We have identified the problem affecting real-time dashboard performance. Data recovery is currently in progress, however this is expected to take some time to complete. Our next update will be provided in approximately 10 hours.

  4. monitoring Jun 09, 2026, 11:29 AM UTC

    Vonage services continue to show signs of recovery following recent interruption in Real Time Analytics Dashboards. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/

  5. resolved Jun 11, 2026, 05:45 PM UTC

    Vonage services have been fully restored following Real-Time Analytics Dashboards service interruption, which began at 2026-06-08 21:11 UTC. Full resolution has been confirmed effective 2026-06-09 18:36 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/