Vonage incident

IR27368 - AI Studio issues

Vonage is currently experiencing a minor incident affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
Jun 12, 2026, 03:51 PM UTC
Resolved
Ongoing
Duration
● 1h 15m
Detected by Pingoru
Jun 12, 2026, 03:51 PM UTC

Affected components

AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant

Update timeline

  1. investigating Jun 12, 2026, 03:51 PM UTC

    We continue to work to resolve the issue that may be impacting your AI Studio for new Salesforce integrations. We apologize for the earlier incorrect resolution notice — our investigation has revealed the service has not been fully restored. Our engineering team is actively investigating the root cause. We'll continue to provide further updates here within 24 hours. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/