Voice Platform Issues
Timeline · 7 updates
- investigating Mar 17, 2026, 09:00 PM UTC
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.
- identified Mar 17, 2026, 10:12 PM UTC
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
- investigating Mar 18, 2026, 03:38 AM UTC
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
- identified Mar 18, 2026, 04:58 AM UTC
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
- identified Mar 18, 2026, 11:00 AM UTC
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations. We will continue to provide further updates every 8 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
- monitoring Mar 18, 2026, 11:11 PM UTC
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
- resolved Mar 18, 2026, 11:33 PM UTC
Vonage services have been fully restored. Full resolution has been confirmed effective 2026-03-18 21:25 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please get in touch with support.