Vonage API incident

Indonesia SMS - Delivery degradation affecting Domestic Brands towards Smartfren Network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 14, 2026 affecting SMS APAC, lasting 3h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 10:29 AM UTC
Resolved
Sep 14, 2026, 02:05 PM UTC
Duration
3h 35m
Detected by Pingoru
Sep 14, 2026, 10:29 AM UTC

Affected components

SMS APAC

Update timeline

  1. investigating Sep 14, 2026, 10:29 AM UTC

    We have observed an issue affecting Domestic Brands towards Smartfren Network. You might experience missing or delayed outbound SMS and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 14, 2026, 12:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 02:05 PM UTC

    This incident has been resolved.