Vonage API incident

Italy SMS - Delivery degradation affecting subset of Italy LVNs

Vonage API experienced a minor incident on September 9, 2026 affecting SMS Europe, lasting 5h 50m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2026, 08:29 AM UTC
Resolved: Sep 09, 2026, 02:19 PM UTC
Duration: 5h 50m
Detected by Pingoru: Sep 09, 2026, 08:29 AM UTC

Affected components

SMS Europe

Update timeline

investigating Sep 09, 2026, 08:29 AM UTC

We have observed an issue impacting SMS messages from a subset of Italy LVNs. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of Italy LVNs. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
monitoring Sep 09, 2026, 01:19 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 09, 2026, 02:19 PM UTC

This incident has been resolved.