Vonage API incident

Thailand SMS - Delivery Degradation of Pre-Registered brands towards all networks

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 2, 2026 affecting SMS APAC, lasting 6h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2026, 12:13 PM UTC
Resolved
Sep 02, 2026, 06:35 PM UTC
Duration
6h 21m
Detected by Pingoru
Sep 02, 2026, 12:13 PM UTC

Affected components

SMS APAC

Update timeline

  1. investigating Sep 02, 2026, 12:13 PM UTC

    Please be advised that we are observing SMS delivery degradation for pre-registered brands towards all networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 02, 2026, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 02, 2026, 03:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 02, 2026, 06:35 PM UTC

    This incident has been resolved.