Vonage API incident
France Silent Authentication - Service degradation affecting the Bouygues Telecom network
Vonage API experienced a minor incident on September 12, 2026 affecting Verify SilentAuth Europe, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2026, 11:01 AM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
- investigating Sep 14, 2026, 11:38 AM UTC
Our Partner has confirmed the issue is at the end operator side, and they are still investigating the issue at their end, as soon as we get more details we will be sharing accordingly. If you have any questions or concerns, please contact api.support.vonage.com
- monitoring Sep 14, 2026, 02:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 03:42 PM UTC
This incident has been resolved.