Vonage API incident

Mexico Voice - calls affecting from/to subset of our Vonage LVNs

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 1, 2026 affecting Voice North America, lasting 14h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 08:34 AM UTC
Resolved
Sep 01, 2026, 10:41 PM UTC
Duration
14h 7m
Detected by Pingoru
Sep 01, 2026, 08:34 AM UTC

Affected components

Voice North America

Update timeline

  1. investigating Sep 01, 2026, 08:34 AM UTC

    We have been notified by one of our suppliers regarding Voice calls affecting from/to subset of our Vonage LVNs towards Mexico. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 01, 2026, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 01, 2026, 10:41 PM UTC

    This incident has been resolved.