Vonage API incident

Taiwan SMS - Pre-Registered brands delivery degradation towards all networks

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 16, 2026 affecting SMS APAC, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 08:10 PM UTC
Resolved
Sep 16, 2026, 10:07 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 16, 2026, 08:10 PM UTC

Affected components

SMS APAC

Update timeline

  1. investigating Sep 16, 2026, 08:10 PM UTC

    We are currently observing SMS delivery degradation for domestic pre-registered traffic towards the Taiwan Mobile network. We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 16, 2026, 09:05 PM UTC

    Please note that message delivery was not impacted. Only missing delivery reports. A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2026, 10:07 PM UTC

    This incident has been resolved.