Vonage API incident

Canada Silent Authentication - Service degradation affecting Rogers Network

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 18, 2026 affecting Verify SilentAuth North America, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 02:41 AM UTC
Resolved
Sep 18, 2026, 03:20 AM UTC
Duration
38m
Detected by Pingoru
Sep 18, 2026, 02:41 AM UTC

Affected components

Verify SilentAuth North America

Update timeline

  1. investigating Sep 18, 2026, 02:41 AM UTC

    We are currently experiencing degradation of the Silent Authentication service, which is affecting the Rogers Network in Canada. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 18, 2026, 03:16 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 18, 2026, 03:20 AM UTC

    This incident has been resolved.