- Detected by Pingoru
- Apr 09, 2026, 06:44 PM UTC
- Resolved
- Apr 10, 2026, 12:21 AM UTC
- Duration
- 5h 36m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Apr 09, 2026, 06:44 PM UTC
Please be advised that currently there is a delivery degradation towards Entel PCS network in Chile. You may experience missing or delayed inbound, outbound messages and delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Apr 09, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 10, 2026, 12:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 08:38 AM UTC
- Resolved
- Apr 08, 2026, 01:50 PM UTC
- Duration
- 5h 11m
Affected: SMS Europe
Timeline · 3 updates
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investigating Apr 08, 2026, 08:38 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Digi Network in Spain. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Apr 08, 2026, 12:46 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 08, 2026, 01:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 07:54 AM UTC
- Resolved
- Apr 08, 2026, 09:20 AM UTC
- Duration
- 1h 26m
Affected: SMS APAC
Timeline · 3 updates
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investigating Apr 08, 2026, 07:54 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Softbank Network. This impacts only the domestic registration traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Apr 08, 2026, 09:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 08, 2026, 09:20 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 05, 2026, 09:47 AM UTC
- Resolved
- Apr 06, 2026, 03:37 PM UTC
- Duration
- 1d 5h
Affected: SMS Europe
Timeline · 5 updates
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investigating Apr 05, 2026, 09:47 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. Some messages that are concatenated are delivered as multi-parts instead of one long message. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Apr 05, 2026, 12:47 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Apr 05, 2026, 12:50 PM UTC
We are continuing to monitor for any further issues.
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investigating Apr 05, 2026, 01:08 PM UTC
We are currently investigating this issue.
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resolved Apr 06, 2026, 03:37 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 03, 2026, 09:07 PM UTC
- Resolved
- Apr 04, 2026, 12:28 AM UTC
- Duration
- 3h 20m
Affected: SMS APAC
Timeline · 3 updates
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investigating Apr 03, 2026, 09:07 PM UTC
We are currently observing SMS delivery degradation towards Philippines Globe Telecom. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Apr 04, 2026, 12:18 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 04, 2026, 12:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 01:49 PM UTC
- Resolved
- Apr 03, 2026, 02:39 AM UTC
- Duration
- 12h 49m
Affected: SMS APAC
Timeline · 3 updates
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investigating Apr 02, 2026, 01:49 PM UTC
We are currently observing SMS delivery degradation towards Pakistan Ufone. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Apr 03, 2026, 01:50 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 03, 2026, 02:39 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 10:34 AM UTC
- Resolved
- Apr 02, 2026, 02:56 PM UTC
- Duration
- 4h 21m
Affected: SMS Europe
Timeline · 3 updates
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investigating Apr 02, 2026, 10:34 AM UTC
We are currently observing SMS delivery degradation towards France Orange which is impacting SMS traffic. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Apr 02, 2026, 02:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 02, 2026, 02:56 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 01, 2026, 06:11 PM UTC
- Resolved
- Apr 01, 2026, 11:27 PM UTC
- Duration
- 5h 15m
Affected: Verify SilentAuth Europe
Timeline · 3 updates
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investigating Apr 01, 2026, 06:11 PM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Bouygues Telecom network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Apr 01, 2026, 10:18 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 01, 2026, 11:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:57 PM UTC
- Resolved
- Apr 01, 2026, 03:45 AM UTC
- Duration
- 8h 47m
Affected: SMS Europe
Timeline · 3 updates
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investigating Mar 31, 2026, 06:57 PM UTC
We are currently observing SMS delivery degradation towards Italy Wind and TIM networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Apr 01, 2026, 02:51 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 01, 2026, 03:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 05:07 PM UTC
- Resolved
- Mar 31, 2026, 08:04 PM UTC
- Duration
- 2h 57m
Affected: SMS APAC
Timeline · 3 updates
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investigating Mar 31, 2026, 05:07 PM UTC
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 31, 2026, 07:22 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 08:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 31, 2026, 06:42 AM UTC
- Resolved
- Mar 31, 2026, 08:57 AM UTC
- Duration
- 2h 15m
Affected: SMS Europe
Timeline · 3 updates
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investigating Mar 31, 2026, 06:42 AM UTC
Please be advised that we are observing SMS degradation towards Salt network in Switzerland. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 31, 2026, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 08:57 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:16 PM UTC
- Resolved
- Mar 31, 2026, 12:23 AM UTC
- Duration
- 5h 7m
Affected: Voice APAC
Timeline · 3 updates
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investigating Mar 30, 2026, 07:16 PM UTC
We are currently observing outbound calls degradation affecting short duration calls. We are working along with our partners to resolve the issue and will post an updates as soon as more information becomes available. Please contact [email protected] if you have any questions
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monitoring Mar 31, 2026, 12:07 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 31, 2026, 12:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 11:49 AM UTC
- Resolved
- Mar 26, 2026, 02:11 PM UTC
- Duration
- 2h 21m
Affected: SMS Europe
Timeline · 3 updates
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investigating Mar 26, 2026, 11:49 AM UTC
Please be advised that we are observing SMS degradation towards T-Mobile Netherlands network in Netherlands. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact https://api.support.vonage.com if you have any questions.
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monitoring Mar 26, 2026, 02:04 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 26, 2026, 02:11 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 26, 2026, 06:57 AM UTC
- Resolved
- Mar 26, 2026, 10:10 AM UTC
- Duration
- 3h 13m
Affected: SMS APAC
Timeline · 3 updates
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investigating Mar 26, 2026, 06:57 AM UTC
We are currently observing SMS delivery degradation towards Indonesia IOH network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 26, 2026, 09:24 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 26, 2026, 10:10 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 10:03 PM UTC
- Resolved
- Mar 26, 2026, 04:02 AM UTC
- Duration
- 5h 59m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Mar 25, 2026, 10:03 PM UTC
We are currently observing SMS delivery degradation towards Digitel which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages Digitel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 26, 2026, 03:27 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 26, 2026, 04:02 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:27 PM UTC
- Resolved
- Mar 25, 2026, 05:49 PM UTC
- Duration
- 22m
Affected: Verify V2
Timeline · 2 updates
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identified Mar 25, 2026, 05:27 PM UTC
We are currently investigating an issue affecting WhatsApp verification functionality starting 2026-03-25T16:40:00 in the Verify API v2. We will provide updates as more information becomes available. If you have any questions, please contact [email protected]
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resolved Mar 25, 2026, 05:49 PM UTC
Vonage services have been fully restored following today's service interruption, which began at 2026-03-25 16:40:00 UTC. Full resolution has been confirmed effective 2026-03-03T17:10:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [email protected]
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2026, 05:01 PM UTC
- Resolved
- Mar 25, 2026, 07:48 PM UTC
- Duration
- 2h 47m
Affected: MMS North America
Timeline · 3 updates
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investigating Mar 25, 2026, 05:01 PM UTC
We have been notified by our supplier about MMS latency impacting toll-free messages to T-Mobile numbers You may experience latency on outbound MMS messages and delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Mar 25, 2026, 07:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 25, 2026, 07:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 10:12 PM UTC
- Resolved
- Mar 25, 2026, 12:15 AM UTC
- Duration
- 2h 2m
Affected: SMS North America
Timeline · 3 updates
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investigating Mar 24, 2026, 10:12 PM UTC
We have been informed by our suppliers about an issue affecting Altan Redes Mexico. As a result of this issue, inbound/outbound messages may be impacted due to delivery delays and non-delivery. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 24, 2026, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 25, 2026, 12:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 03:53 PM UTC
- Resolved
- Mar 24, 2026, 12:03 AM UTC
- Duration
- 8h 9m
Affected: Reports API
Timeline · 5 updates
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investigating Mar 23, 2026, 03:53 PM UTC
A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue. The following services have been impacted since 2026-03-23 21:00 UTC. We will continue to share updates here within the next 2 hours or as soon as more information becomes available.
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monitoring Mar 23, 2026, 05:42 PM UTC
We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix. We will continue to provide further updates within 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]
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monitoring Mar 23, 2026, 07:56 PM UTC
We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix. The system is currently processing a backlog, so you may continue to experience delays until the backlog clears. We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [email protected]
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monitoring Mar 23, 2026, 09:09 PM UTC
The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data. Please note that data may remain delayed until the system is fully caught up. We are continuing to monitor the situation and will provide a follow-up update within 2 hours. Thank you for your continued patience. If you have any questions, please contact [email protected]
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resolved Mar 24, 2026, 12:03 AM UTC
The implemented fix has stabilized the system, and we have successfully processed the backlog of data. All systems are operating normally, and data visibility has been fully restored. Thank you for your patience throughout this process. If you have any further questions, please contact [email protected]
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 01:18 PM UTC
- Resolved
- Mar 20, 2026, 02:58 AM UTC
- Duration
- 13h 40m
Affected: Session ConnectionArchiving (Standard)Archiving (Enterprise)Media Connection (Standard)Media Connection (Enterprise)
Timeline · 3 updates
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investigating Mar 19, 2026, 01:18 PM UTC
We are aware of issues that may be impacting your Video API. The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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investigating Mar 19, 2026, 01:30 PM UTC
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
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resolved Mar 20, 2026, 02:58 AM UTC
This incident has been resolved. Vonage Video API services are operating normally. If you have any questions or continue to experience issues, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 05:42 AM UTC
- Resolved
- Mar 19, 2026, 11:19 AM UTC
- Duration
- 5h 36m
Affected: SMS Europe
Timeline · 3 updates
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investigating Mar 19, 2026, 05:42 AM UTC
We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 19, 2026, 08:00 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 11:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 19, 2026, 04:46 AM UTC
- Resolved
- Mar 19, 2026, 08:19 AM UTC
- Duration
- 3h 33m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Mar 19, 2026, 04:46 AM UTC
Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Mar 19, 2026, 07:25 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 08:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 10:23 PM UTC
- Resolved
- Mar 19, 2026, 02:03 PM UTC
- Duration
- 15h 39m
Affected: SMS North America
Timeline · 3 updates
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investigating Mar 18, 2026, 10:23 PM UTC
We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
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monitoring Mar 18, 2026, 11:44 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 02:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 09:10 PM UTC
- Resolved
- Mar 19, 2026, 02:04 PM UTC
- Duration
- 16h 54m
Affected: SMS North America
Timeline · 3 updates
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investigating Mar 18, 2026, 09:10 PM UTC
We have detected latency impacting messages to several networks in the USA & Canada. As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
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monitoring Mar 18, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Mar 19, 2026, 02:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 12:56 PM UTC
- Resolved
- Mar 18, 2026, 01:53 PM UTC
- Duration
- 57m
Affected: Voice Inspector
Timeline · 3 updates
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monitoring Mar 18, 2026, 12:56 PM UTC
Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access. We'll continue to provide further updates here within 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
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investigating Mar 18, 2026, 01:51 PM UTC
Vonage services are fully restored following the interruption in Voice Inspector Access from [2026-03-16 09:55] UTC until [2026-03-18 12:23] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
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resolved Mar 18, 2026, 01:53 PM UTC
Vonage services are fully restored following the interruption in Voice Inspector Access from [2026-03-16 09:55] UTC until [2026-03-18 12:23] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
