Vonage API Outage History

We are currently observing SMS delivery degradation towards Myanmar Ooredoo. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

We are currently observing SMS delivery degradation towards Peru Entel network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards SFR Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are aware of issues that may be impacting your Archive uploading to custom cloud storage. The issue affects Vonage Video API Unified Environment only and does not impact Vonage Video API OpenTok environment. Archives are not being lost. Affected archives are stored in fallback storage up to 72 hours and can be downloaded manually from the Video API dashboard [Video Logs] section. Our engineers are working to quickly resolve the issue. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Our engineering team is working to resolve the issue. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Our engineering team is working to resolve the issue that may be impacting your SMS delivery using 10DLC numbers. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We are currently observing SMS delivery degradation towards France Orange. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are aware of issues that may be impacting your ability to provision emergency addresses. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We have been notified by our supplier about delivery receipt degradation for messages sent towards Hi3G Denmark. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are aware of an issue that may be affecting callback delivery for the WhatsApp channel within the Messages API, resulting in delayed callback delivery. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 90 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

Our engineering team is actively working to resolve the issue affecting the delivery of status callbacks for the WhatsApp channel in both the Messages API and Verify API V2, which is causing delayed callback notifications. We'll continue to provide further updates here within 60 minutes. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We have been notified by our suppliers about MMS degradation to the AT&T network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We have been notified of delivery degradation for SMS traffic towards Mexico AT&T network. We are working with our partners to resolve the issue. If you have any questions, please contact api.support.vonage.com

We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to AT&T network. You might experience missing or delayed MTs, MOs, or delivery receipts. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We have been notified by our US supplier about an issue impacting MMS messages sent from 10DLC numbers to US networks. You might experience missing or delayed MTs, MOs, or delivery receipts. The supplier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Please be advised that we are observing SMS degradation towards T-Mobile Hungary network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.

Please be advised that we have been notified by our supplier about SMS delivery degradation towards Germany Vodafone network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

Our monitoring system has alerted us to a potential service issue with our platform. Customers may face issues wherein the number deactivations API are currently unable to return the deactivation files. If there is a customer impact, it is likely to be affecting the following products: Numbers Deactivation We aim to provide an update on our investigation within 1 hour. Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

We are aware of issues that may be impacting your Verify V2 via Email Channel. Our engineers are working to quickly resolve the issue. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We are aware of issues that may be impacting some Vonage customers' Verify V2 email channel due to a third-party outage that is affecting multiple service providers. We'll provide further updates within 2h. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Please be advised that we are observing message delivery degradation towards Tigo. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

We are aware of issues that may be impacting some Vonage customer's number deactivation services due to a third party interruption that is affecting multiple providers. We are working closely with our third party as they work to resolve the issue. We'll provide further updates within next one hour Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com