Vonage API incident

USA SMS - Delivery degradation affecting a subset of Short Codes sending towards US Networks

Vonage API experienced a minor incident on September 8, 2026 affecting SMS North America, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2026, 07:34 PM UTC
Resolved: Sep 08, 2026, 09:49 PM UTC
Duration: 2h 14m
Detected by Pingoru: Sep 08, 2026, 07:34 PM UTC

Affected components

SMS North America

Update timeline

investigating Sep 08, 2026, 07:34 PM UTC

We have observed an issue impacting SMS messages from a subset of short Codes to US networks. You might experience missing or delayed inbound and outbound SMS and delivery receipts for a subset of short Codes sending to US Networks. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
monitoring Sep 08, 2026, 09:16 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 08, 2026, 09:49 PM UTC

This incident has been resolved.