- Detected by Pingoru
- May 03, 2026, 08:49 PM UTC
- Resolved
- May 03, 2026, 09:18 PM UTC
- Duration
- 28m
Affected: Session ConnectionCaptions
Timeline · 6 updates
-
investigating May 03, 2026, 08:38 PM UTC
We are aware of issues that may be impacting your video caption issue. We are working to resolve the issue as soon as possible. We’ll provide further updates within time. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
-
investigating May 03, 2026, 08:47 PM UTC
We are continuing to investigate this issue.
-
investigating May 03, 2026, 08:48 PM UTC
We are continuing to investigate this issue.
-
investigating May 03, 2026, 08:49 PM UTC
We are continuing to investigate this issue.
-
monitoring May 03, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved May 03, 2026, 09:18 PM UTC
Our engineering team has identified an issue that may have impacted captions in your video sessions. Some video captions sessions running in the us-east region were interrupted at 19:36 UTC. There is no ongoing impact and the service is currently healthy. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- May 01, 2026, 05:43 PM UTC
- Resolved
- May 01, 2026, 08:21 PM UTC
- Duration
- 2h 37m
Affected: Programmable SIP & SIP InterconnectVoice APILegacy TTSSIP TrunkingVoice WebRTCSIP EndpointsAdvanced Machine DetectionVoice Inspector
Timeline · 3 updates
-
investigating May 01, 2026, 05:43 PM UTC
Our engineering team is working to resolve the issue that may be impacting your outbound voice calls. We'll continue to provide further updates here within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
monitoring May 01, 2026, 06:12 PM UTC
A very small percentage of calls were affected between 17:23:44 UTC and 17:24:06. The issue has been identified and fixed.
-
resolved May 01, 2026, 08:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 30, 2026, 11:59 AM UTC
- Resolved
- Apr 30, 2026, 01:52 PM UTC
- Duration
- 1h 53m
Affected: Whatsapp Connectivity
Timeline · 3 updates
-
investigating Apr 30, 2026, 11:59 AM UTC
We are aware of issues that may be impacting your message deliverability on the WhatsApp channel for the Messages API. Our engineers are working with our provider to resolve the issue. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact [email protected].
-
monitoring Apr 30, 2026, 01:22 PM UTC
Vonage services continue to show signs of recovery following today's interruption affecting WhatsApp message deliverability. We'll continue to provide further updates here within 2h and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
-
resolved Apr 30, 2026, 01:52 PM UTC
Vonage services are fully restored following today's interruption affecting WhatsApp message deliverability from [2026-04-30 11:15:00] UTC until [2026-04-30 12:16:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 06:10 PM UTC
- Resolved
- Apr 29, 2026, 08:48 PM UTC
- Duration
- 2h 38m
Affected: Customer Portal
Timeline · 4 updates
-
investigating Apr 29, 2026, 06:10 PM UTC
We are aware of issues that may be impacting signing in to the Vonage dashboard. We are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
identified Apr 29, 2026, 06:34 PM UTC
We have identified the issue that was impacting the dashboard login issues and seeing signs of recovery. We'll continue to provide further updates and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 29, 2026, 07:06 PM UTC
Vonage services continue to show signs of recovery following today's interruption, impacting the dashboard login. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
resolved Apr 29, 2026, 08:48 PM UTC
Vonage services have been fully restored following today’s service outage, which began 2026-04-29 16:53:16.308139 UTC. Full resolution has been confirmed effective 2026-04-29T18:51:00.000+0000 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 06:36 AM UTC
- Resolved
- Apr 29, 2026, 08:25 AM UTC
- Duration
- 1h 48m
Affected: SMS APAC
Timeline · 3 updates
-
investigating Apr 29, 2026, 06:36 AM UTC
Please be advised that we are observing partial SMS delivery degradation for domestic pre-registered brands towards China. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 29, 2026, 07:30 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 29, 2026, 08:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 08:55 PM UTC
- Resolved
- Apr 28, 2026, 08:55 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Apr 28, 2026, 08:55 PM UTC
Our engineering team have identified an issue that may have temporarily impacted Voice API and SIP Trunking calls. The impact was primarily on calls to North America, but other destinations were also impacted. At this time, Vonage services have been fully restored following today’s service interruption, which began at 2026-04-28 19:35:58 UTC. Full resolution has been confirmed effective 2026-04-28 19:46:13 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Support at api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 05:51 PM UTC
- Resolved
- Apr 29, 2026, 03:33 PM UTC
- Duration
- 21h 41m
Affected: SMS North America
Timeline · 8 updates
-
investigating Apr 28, 2026, 05:51 PM UTC
We are currently observing SMS delivery degradation towards AT&T network affecting 10DLC numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
investigating Apr 28, 2026, 09:14 PM UTC
We are working to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
identified Apr 28, 2026, 10:13 PM UTC
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
identified Apr 29, 2026, 12:43 AM UTC
We have identified the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
identified Apr 29, 2026, 02:53 AM UTC
We continue to work to resolve the issue that may be impacting your ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 29, 2026, 04:46 AM UTC
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 29, 2026, 09:57 AM UTC
Vonage services continue to show signs of recovery following yesterday's interruption in customers' ability to connect to 10-digit long numbers. We'll continue to provide further updates when new information becomes available and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
-
resolved Apr 29, 2026, 03:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 09:46 PM UTC
- Resolved
- Apr 28, 2026, 03:25 AM UTC
- Duration
- 5h 39m
Affected: SMS APAC
Timeline · 3 updates
-
investigating Apr 27, 2026, 09:46 PM UTC
We have observed SMS delivery degradation towards Jazz (Mobilink) network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 27, 2026, 11:35 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 28, 2026, 03:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 23, 2026, 03:49 PM UTC
- Resolved
- Apr 23, 2026, 08:38 PM UTC
- Duration
- 4h 49m
Affected: SMS North America
Timeline · 3 updates
-
investigating Apr 23, 2026, 03:49 PM UTC
Please be advised that we are observing message delivery degradation towards Venezuela Movilnet Network. You may experience failures or delays DLR for SMS sending towards this Network. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
-
monitoring Apr 23, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 23, 2026, 08:38 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 10:17 PM UTC
- Resolved
- Apr 23, 2026, 03:08 AM UTC
- Duration
- 4h 50m
Affected: SMS Latin America
Timeline · 3 updates
-
investigating Apr 22, 2026, 10:17 PM UTC
Please be advised that we are observing message delivery degradation towards TIGO, Honduras. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 23, 2026, 02:40 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 23, 2026, 03:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 02:29 PM UTC
- Resolved
- Apr 22, 2026, 03:55 PM UTC
- Duration
- 1h 25m
Affected: Other
Timeline · 2 updates
-
investigating Apr 22, 2026, 02:29 PM UTC
Our engineering team is working to resolve the issue that may be impacting your RCS agent creation via RCS Agent Builder. We'll continue to provide further updates here within an hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
resolved Apr 22, 2026, 03:55 PM UTC
Vonage services are fully restored following today's interruption in RCS agent creation via RCS Agent Builder. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 08:45 AM UTC
- Resolved
- Apr 22, 2026, 09:41 AM UTC
- Duration
- 56m
Affected: SMS Europe
Timeline · 3 updates
-
investigating Apr 22, 2026, 08:45 AM UTC
We are seeing delivery receipt degradation for messages sent towards Telia. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
-
monitoring Apr 22, 2026, 09:23 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 22, 2026, 09:41 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 05:51 PM UTC
- Resolved
- Apr 21, 2026, 05:51 PM UTC
- Duration
- —
Affected: Captions
Timeline · 1 update
-
resolved Apr 21, 2026, 05:51 PM UTC
Our engineering team has identified an issue that may have impacted captions in your video sessions. Between 2026-04-21 15:11:05 UTC and 2026-04-21 15:30:58 UTC, new captions could not be started in the us-east region due to a connectivity issue with the transcribe module. The issue was resolved at 2026-04-21T15:35:00.480 UTC. Existing captions were not affected. Services are now fully restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 04:14 PM UTC
- Resolved
- Apr 21, 2026, 12:27 AM UTC
- Duration
- 8h 12m
Affected: SMS Middle East & Africa
Timeline · 3 updates
-
investigating Apr 20, 2026, 04:14 PM UTC
Please be informed that we are currently observing SMS delivery degradation towards Maroc Telecom (IAM) network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
-
monitoring Apr 20, 2026, 09:44 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 21, 2026, 12:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:45 AM UTC
- Resolved
- Apr 20, 2026, 02:03 PM UTC
- Duration
- 3h 17m
Affected: MMS North America
Timeline · 3 updates
-
investigating Apr 20, 2026, 10:45 AM UTC
We are currently observing MMS delivery degradation towards a subset of Toll-Free Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 20, 2026, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 20, 2026, 02:03 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 11:29 AM UTC
- Resolved
- Apr 17, 2026, 02:00 PM UTC
- Duration
- 2h 31m
Affected: Verify V2
Timeline · 3 updates
-
investigating Apr 17, 2026, 11:29 AM UTC
Our monitoring system has alerted us to a potential service issue affecting the Verify V2 service. Customers may experience delays in the delivery of email OTP (one-time passcode) messages, which may prevent end-users from completing two-factor authentication (2FA) verification. We are working on this request and we aim to provide an update on our investigation within 1 hour. Please reach out to us at [email protected] for any questions.
-
monitoring Apr 17, 2026, 01:00 PM UTC
Thank you for your time. We have identified the issue which may have impacted your Verify V2 services and can see early signs of recovery across affected services. During this incident, customers may have experienced delays in the delivery of email OTP (one-time passcode) messages, which may have prevented end-users from completing two-factor authentication (2FA) verification. Incident Start Time: 17th April 2026 10:33 UTC Incident End Time: 17th April 2026 12:05 UTC We will continue to monitor the incident for any further issues. Please reach out to us at [email protected] for any questions.
-
resolved Apr 17, 2026, 02:00 PM UTC
This incident has been resolved. Please reach out to us at [email protected] for any questions.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 07:51 AM UTC
- Resolved
- Apr 17, 2026, 11:48 AM UTC
- Duration
- 3h 56m
Affected: SMS North America
Timeline · 3 updates
-
investigating Apr 17, 2026, 07:51 AM UTC
We are currently observing SMS delivery degradation towards Verizon Network affecting Toll-Free Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 17, 2026, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 17, 2026, 11:48 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 07:22 AM UTC
- Resolved
- Apr 17, 2026, 07:56 AM UTC
- Duration
- 34m
Affected: Verify V2
Timeline · 4 updates
-
investigating Apr 17, 2026, 07:22 AM UTC
We are aware of issues that may be impacting some Vonage customers' email delivery over the Verify API V2 due to a third-party outage that is affecting multiple service providers. We'll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 17, 2026, 07:41 AM UTC
Thank you for your patience on this incident. Vonage services are showing signs of recovery following today's interruption in the Verify API V2 Email Verification, and the incident should be resolved now. Start Time: 2026-04-17T06:45:00 UTC End Time: 2026-04-17T07:07:00 UTC We'll continue to monitor the incident for any further changes. If you have any questions, please contact api.support.vonage.com
-
investigating Apr 17, 2026, 07:54 AM UTC
Vonage services are fully restored following today's interruption in the Verify API V2 Email Verification from 2026-04-17T06:45:00 UTC until 2026-04-17T07:07:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
-
resolved Apr 17, 2026, 07:56 AM UTC
Vonage services are fully restored following today's interruption in the Verify API V2 Email Verification from 2026-04-17T06:45:00 UTC until 2026-04-17T07:07:00 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 11:24 AM UTC
- Resolved
- Apr 15, 2026, 01:54 PM UTC
- Duration
- 2h 30m
Affected: SMS Europe
Timeline · 3 updates
-
investigating Apr 15, 2026, 11:24 AM UTC
We are observing SMS delivery degradation affecting Vodafone network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
-
monitoring Apr 15, 2026, 01:44 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 15, 2026, 01:54 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:43 AM UTC
- Resolved
- Apr 15, 2026, 04:25 AM UTC
- Duration
- 2h 42m
Affected: SMS APAC
Timeline · 3 updates
-
investigating Apr 15, 2026, 01:43 AM UTC
Please be advised that we are observing message delivery degradation towards Bangladesh Banglalink network . We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
-
monitoring Apr 15, 2026, 02:49 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 15, 2026, 04:25 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 14, 2026, 03:21 AM UTC
- Resolved
- Apr 14, 2026, 06:21 AM UTC
- Duration
- 3h
Affected: SMS APAC
Timeline · 3 updates
-
investigating Apr 14, 2026, 03:21 AM UTC
We are observing SMS delivery degradation affecting SMS towards Myanmar Ooredoo network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
-
monitoring Apr 14, 2026, 05:39 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 14, 2026, 06:21 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 12, 2026, 12:18 PM UTC
- Resolved
- Apr 12, 2026, 03:08 PM UTC
- Duration
- 2h 49m
Affected: SMS Europe
Timeline · 3 updates
-
investigating Apr 12, 2026, 12:18 PM UTC
Please be advised that we are observing message delivery degradation towards Cosmote Greece. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
-
monitoring Apr 12, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 12, 2026, 03:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 02:27 PM UTC
- Resolved
- Apr 10, 2026, 04:16 PM UTC
- Duration
- 1h 49m
Affected: Whatsapp Connectivity
Timeline · 2 updates
-
identified Apr 10, 2026, 02:27 PM UTC
We are currently observing a high level of disruption impacting the Embedded Signup flow, which is affecting onboarding processes. Meta’s engineering team has identified the root cause, and a fix is actively being deployed. This issue is originating from Meta and is consequently impacting Vonage customers using this functionality. We are closely monitoring the situation and will share further updates as soon as more information becomes available.
-
resolved Apr 10, 2026, 04:16 PM UTC
Vonage services are fully restored following today's interruption in Embedded Signup flow caused by third party provider, which impacted onboarding processes from 2026-04-10 00:45:00 UTC until 2026-04-10 14:20:00 UTC. Thank you for your patience and understanding as our provider worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 06:40 AM UTC
- Resolved
- Apr 11, 2026, 09:13 AM UTC
- Duration
- 1d 2h
Affected: SMS APAC
Timeline · 3 updates
-
investigating Apr 10, 2026, 06:40 AM UTC
We are observing SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact https://www.vonage.com/support/
-
monitoring Apr 11, 2026, 08:35 AM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 11, 2026, 09:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:44 PM UTC
- Resolved
- Apr 10, 2026, 12:19 AM UTC
- Duration
- 4h 34m
Affected: SMS Latin America
Timeline · 3 updates
-
investigating Apr 09, 2026, 07:44 PM UTC
We are currently observing SMS delivery degradation towards Peru Claro. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
-
monitoring Apr 09, 2026, 10:49 PM UTC
A fix has been implemented and we are monitoring the results.
-
resolved Apr 10, 2026, 12:19 AM UTC
This incident has been resolved.
Read the full incident report →
