- Detected by Pingoru
- Jun 16, 2026, 07:06 PM UTC
- Resolved
- Jun 16, 2026, 11:58 PM UTC
- Duration
- 4h 52m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jun 16, 2026, 07:06 PM UTC
Please be informed that we are currently observing SMS delivery degradation towards Vodafone UK network. You may experience delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Jun 16, 2026, 11:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 16, 2026, 11:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2026, 06:01 PM UTC
- Resolved
- Jun 16, 2026, 06:23 PM UTC
- Duration
- 22m
Affected: Whatsapp Connectivity
Timeline · 2 updates
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monitoring Jun 16, 2026, 06:01 PM UTC
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your WhatsApp services. Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues. We'll provide further updates once full service is restored. If you have any questions, please contact api.support.vonage.com.
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resolved Jun 16, 2026, 06:23 PM UTC
Vonage services have been fully restored following today's service interruption reported by our third party, which began at 2026-06-16 14:40 UTC. Full resolution of the incident has been confirmed effective 2026-06-16 16:50 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with our third party to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 10:37 PM UTC
- Resolved
- Jun 16, 2026, 12:22 AM UTC
- Duration
- 1h 44m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jun 15, 2026, 10:37 PM UTC
We are currently observing SMS delivery degradation towards Sweden Hi3G. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
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monitoring Jun 15, 2026, 11:52 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 16, 2026, 12:22 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 05:01 PM UTC
- Resolved
- Jun 15, 2026, 06:29 PM UTC
- Duration
- 1h 27m
Affected: Reports API
Timeline · 3 updates
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investigating Jun 15, 2026, 05:01 PM UTC
We are currently investigating an issue affecting CDR (Call Detail Record) processing in the Ireland region. Customers using Vonage API services in the Ireland (EU-West-1) region may experience delays in call and message detail records appearing in their dashboards or reporting systems. We are actively investigating the root cause and will provide an update as soon as more information is available.
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monitoring Jun 15, 2026, 05:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 15, 2026, 06:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 07:32 AM UTC
- Resolved
- Jun 16, 2026, 07:11 AM UTC
- Duration
- 23h 39m
Affected: SMS APAC
Timeline · 4 updates
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investigating Jun 15, 2026, 07:32 AM UTC
We have observed degradation impacting message delivery towards globe and Smart networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com.
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monitoring Jun 15, 2026, 10:11 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jun 16, 2026, 05:38 AM UTC
We are continuing to monitor for any further issues.
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resolved Jun 16, 2026, 07:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 01:59 PM UTC
- Resolved
- Jun 12, 2026, 06:35 PM UTC
- Duration
- 4h 35m
Affected: Verify V2Messages APIWhatsapp ConnectivityFacebook Messenger Connectivity
Timeline · 6 updates
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 10:59 PM UTC
- Resolved
- Jun 11, 2026, 02:50 AM UTC
- Duration
- 3h 51m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jun 10, 2026, 10:59 PM UTC
We have been notified by our supplier about SMS delivery degradation towards Drillisch Online network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jun 11, 2026, 01:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 11, 2026, 02:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 10:30 AM UTC
- Resolved
- Jun 10, 2026, 02:00 PM UTC
- Duration
- 3h 30m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jun 10, 2026, 10:30 AM UTC
We are currently observing SMS delivery degradation towards Italy Vodafone and CoopVoce networks. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Jun 10, 2026, 12:59 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 10, 2026, 02:00 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 10, 2026, 07:47 AM UTC
- Resolved
- Jun 09, 2026, 02:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 10, 2026, 07:47 AM UTC
Between 02:15 to 03:45 (UTC) on the 9th of June 2026. We have observed outbound calls degradation from a subset of our Philippines Long Virtual Numbers. This incident has been resolved. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2026, 08:14 AM UTC
- Resolved
- Jun 10, 2026, 08:23 AM UTC
- Duration
- 1d
Affected: SMS Europe
Timeline · 3 updates
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investigating Jun 09, 2026, 08:14 AM UTC
We are observing missing delivery reports impacting message delivered using a subset of the UK LVNs towards several UK networks. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jun 09, 2026, 11:51 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 10, 2026, 08:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 05, 2026, 09:40 PM UTC
- Resolved
- Jun 05, 2026, 11:58 PM UTC
- Duration
- 2h 18m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Jun 05, 2026, 09:40 PM UTC
We have observed degradation impacting message delivery towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring Jun 05, 2026, 11:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 05, 2026, 11:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 04, 2026, 02:12 AM UTC
- Resolved
- Jun 04, 2026, 04:55 AM UTC
- Duration
- 2h 42m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Jun 04, 2026, 02:12 AM UTC
Please be informed that we have been notified of SMS delivery degradation towards Mali Orange network in Mali. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jun 04, 2026, 04:09 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 04, 2026, 04:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2026, 03:26 AM UTC
- Resolved
- Jun 03, 2026, 06:50 AM UTC
- Duration
- 3h 24m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Jun 03, 2026, 03:26 AM UTC
Please be informed that we have been notified of SMS delivery degradation towards Claro CR network in Costa Rica. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jun 03, 2026, 06:38 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 03, 2026, 06:50 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 02, 2026, 02:24 PM UTC
- Resolved
- Jun 02, 2026, 02:24 PM UTC
- Duration
- —
Affected: Voice APIVoice WebRTC
Timeline · 1 update
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resolved Jun 02, 2026, 02:24 PM UTC
Vonage services are fully restored following today's interruption in Media services using Voice API and Media services API from [2026-06-02 12:04] UTC until [2026-06-02 12:06] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Jun 01, 2026, 11:34 AM UTC
- Resolved
- Jun 01, 2026, 12:06 PM UTC
- Duration
- 31m
Affected: SIP Interconnect
Timeline · 2 updates
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investigating Jun 01, 2026, 11:34 AM UTC
Customers may currently experiencing problems impacting SIP Interconnect and Audio Connector services started from 2026-06-01 09:36:01 UTC. You may have experienced dropped calls in the Europe and U.S. regions. We will update this status as soon as we have more information on this issue.
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resolved Jun 01, 2026, 12:06 PM UTC
The SIP Interconnect and Audio Connector problem has been resolved, with a small number of calls impacted during the incident window from 2026-06-01T09:36:01 UTC to 2026-06-01T10:50:35.150UTC. All services have been restored. Please let [email protected] know if you continue to experience problems with this.
Read the full incident report →
- Detected by Pingoru
- May 29, 2026, 09:13 PM UTC
- Resolved
- May 29, 2026, 11:10 PM UTC
- Duration
- 1h 56m
Affected: SMS North America
Timeline · 3 updates
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investigating May 29, 2026, 09:13 PM UTC
Please be advised that we are observing message delivery degradation towards Movistar Network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring May 29, 2026, 10:08 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 29, 2026, 11:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 28, 2026, 11:07 AM UTC
- Resolved
- May 28, 2026, 02:15 PM UTC
- Duration
- 3h 8m
Affected: SMS Europe
Timeline · 3 updates
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investigating May 28, 2026, 11:07 AM UTC
We have observed degradation impacting message delivery to Lycamobile in the United Kingdom. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring May 28, 2026, 01:51 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 28, 2026, 02:15 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 05:22 PM UTC
- Resolved
- May 29, 2026, 12:19 AM UTC
- Duration
- 1d 6h
Affected: MMS North America
Timeline · 3 updates
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investigating May 27, 2026, 05:22 PM UTC
We have been notified by our suppliers about MMS degradation to the Verizon network. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring May 28, 2026, 11:40 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 29, 2026, 12:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 27, 2026, 10:08 AM UTC
- Resolved
- May 27, 2026, 12:58 PM UTC
- Duration
- 2h 49m
Affected: SMS Latin America
Timeline · 3 updates
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investigating May 27, 2026, 10:08 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring May 27, 2026, 12:47 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 27, 2026, 12:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 24, 2026, 07:18 AM UTC
- Resolved
- May 24, 2026, 04:39 PM UTC
- Duration
- 9h 21m
Affected: SMS Europe
Timeline · 3 updates
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investigating May 24, 2026, 07:18 AM UTC
We are currently observing SMS delivery degradation towards FreeMobile network in France. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring May 24, 2026, 01:53 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 24, 2026, 04:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 23, 2026, 03:06 PM UTC
- Resolved
- May 23, 2026, 11:58 PM UTC
- Duration
- 8h 52m
Affected: SMS Europe
Timeline · 3 updates
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investigating May 23, 2026, 03:06 PM UTC
We are currently observing Inbound SMS delivery degradation for messages sending towards a subset of our Poland Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring May 23, 2026, 11:25 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 23, 2026, 11:58 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 23, 2026, 02:41 PM UTC
- Resolved
- May 23, 2026, 03:01 PM UTC
- Duration
- 19m
Affected: SMS Europe
Timeline · 3 updates
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investigating May 23, 2026, 02:41 PM UTC
We are currently observing inbound SMS delivery degradation for messages sending towards a subset of our France Long Virtual Numbers. You may experience failures or delays for Inbound SMS sending towards some of your subscribed Long Virtual Numbers. We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available. Please contact [email protected] if you have any questions.
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monitoring May 23, 2026, 03:00 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 23, 2026, 03:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 06:10 PM UTC
- Resolved
- May 22, 2026, 08:45 PM UTC
- Duration
- 2h 34m
Affected: Voice API
Timeline · 3 updates
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investigating May 22, 2026, 06:10 PM UTC
We are aware of voice issues that may be impacting your Voice API calls in the US region. Customers may encounter voice traffic requests timing out. Our engineers are working to quickly resolve the issue. We'll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
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monitoring May 22, 2026, 06:58 PM UTC
Vonage services continue to show signs of recovery following today's interruption in Voice API services in the US region. We'll continue to provide further updates here within 8 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
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resolved May 22, 2026, 08:45 PM UTC
Vonage services have been fully restored following today's interruption in Voice API services in the US region, which began at 2026-05-22 17:22:00 UTC. Full resolution has been confirmed effective 2026-05-22 18:45:00 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- May 22, 2026, 05:33 PM UTC
- Resolved
- May 22, 2026, 10:41 PM UTC
- Duration
- 5h 8m
Affected: MMS North America
Timeline · 3 updates
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investigating May 22, 2026, 05:33 PM UTC
Please be advised that we are observing a MMS degradation towards T-Mobile network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring May 22, 2026, 09:38 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 22, 2026, 10:41 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 21, 2026, 09:26 PM UTC
- Resolved
- May 23, 2026, 11:23 PM UTC
- Duration
- 2d 1h
Affected: Verify SilentAuth Europe
Timeline · 3 updates
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investigating May 21, 2026, 09:26 PM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring May 23, 2026, 10:32 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 23, 2026, 11:23 PM UTC
This incident has been resolved.
Read the full incident report →
