- Detected by Pingoru
- Aug 05, 2026, 11:00 AM UTC
- Resolved
- Aug 05, 2026, 02:34 PM UTC
- Duration
- 3h 33m
Affected: Applications
Timeline · 4 updates
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investigating Aug 05, 2026, 11:00 AM UTC
We are aware of issues that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts since yesterday. Message delivery for pre-existing accounts is not affected. We are working to resolve the issue as soon as possible. We'll provide further updates within the next 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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identified Aug 05, 2026, 12:25 PM UTC
We have identified the issue that may be impacting your Application Linking/unlinking feature for your WhatsApp external accounts and have applied initial mitigations. We will continue to provide further updates within the next 2 hours, and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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monitoring Aug 05, 2026, 01:43 PM UTC
Vonage services continue to show signs of recovery following today's interruption in the Application Linking/unlinking feature for your WhatsApp external accounts. We'll continue to provide further updates here within the next 2 hours, and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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resolved Aug 05, 2026, 02:34 PM UTC
Vonage services have been fully restored following the service interruption on the Application Linking/unlinking feature for your WhatsApp external accounts, which began at 2026-08-04 13:18 UTC. Full resolution has been confirmed effective 2026-08-05 12:48 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Aug 04, 2026, 06:55 AM UTC
- Resolved
- Aug 04, 2026, 05:35 PM UTC
- Duration
- 10h 40m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Aug 04, 2026, 06:55 AM UTC
We have noticed a Delivery degradation towards Bolivia Viva network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Aug 04, 2026, 08:10 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 04, 2026, 05:35 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 10:35 AM UTC
- Resolved
- Jul 30, 2026, 03:51 PM UTC
- Duration
- 5h 15m
Affected: Messages API
Timeline · 5 updates
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investigating Jul 30, 2026, 10:35 AM UTC
We are currently aware of an issue impacting RCS message opt-out functionality. Some opt-out requests are failing to process correctly, and our engineering team is actively investigating the issue. We'll provide further updates within next one hour. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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investigating Jul 30, 2026, 10:46 AM UTC
We are continuing to investigate this issue.
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investigating Jul 30, 2026, 11:50 AM UTC
We continue to work to resolve the issue impacting RCS message opt-out requests via the Channel Manager API. We'll continue to provide further updates here within next one hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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monitoring Jul 30, 2026, 01:09 PM UTC
Vonage services continue to show signs of recovery following today's interruption in RCS message opt-out requests via the Channel Manager API. We'll continue to monitor and provide further updates here within the next 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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resolved Jul 30, 2026, 03:51 PM UTC
Vonage services have been fully restored following today's service interruption in RCS message opt-out requests via the Channel Manager API, which began at 2026-07-30 06:30:00 UTC. Full resolution has been confirmed effective 2026-07-30 08:08:00 UTC Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2026, 06:59 AM UTC
- Resolved
- Jul 30, 2026, 05:59 PM UTC
- Duration
- 10h 59m
Affected: SMS North America
Timeline · 3 updates
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investigating Jul 30, 2026, 06:59 AM UTC
Please be advised that we are observing message delivery degradation towards TIGO, Honduras. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 30, 2026, 03:57 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 30, 2026, 05:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 10:00 PM UTC
- Resolved
- Jul 30, 2026, 08:11 AM UTC
- Duration
- 10h 11m
Timeline · 1 update
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resolved Jul 30, 2026, 08:10 AM UTC
Between 06:12 to 07:12 (UTC) on the 30th of July 2026, we have observed SMS delivery degradation affecting Domestic brands towards Indonesia Smartfren network. This incident has been resolved. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 01:59 PM UTC
- Resolved
- Jul 29, 2026, 03:45 PM UTC
- Duration
- 1h 45m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jul 29, 2026, 01:59 PM UTC
We are currently observing SMS delivery degradation towards Italy Fastweb network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 29, 2026, 03:01 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 29, 2026, 03:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 29, 2026, 09:25 AM UTC
- Resolved
- Jul 29, 2026, 09:25 AM UTC
- Duration
- —
Affected: Verify V2
Timeline · 1 update
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resolved Jul 29, 2026, 09:25 AM UTC
Vonage services have been fully restored following today's service interruption to the Verify V2 email channel, which began at 2026-07-29 06:10 UTC. Full resolution has been confirmed by our third-party provider effective 2026-07-29 07:35 UTC. Thank you for your patience and understanding as we worked with our third-party provider to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Jul 28, 2026, 02:05 AM UTC
- Resolved
- Jul 28, 2026, 04:24 AM UTC
- Duration
- 2h 19m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Jul 28, 2026, 02:05 AM UTC
We are currently observing SMS delivery degradation towards Partner network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 28, 2026, 04:08 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 28, 2026, 04:24 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 26, 2026, 05:29 AM UTC
- Resolved
- Jul 26, 2026, 08:28 AM UTC
- Duration
- 2h 58m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jul 26, 2026, 05:29 AM UTC
We are currently observing SMS delivery degradation towards Lycamobile network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 26, 2026, 07:52 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 26, 2026, 08:28 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2026, 03:57 AM UTC
- Resolved
- Jul 25, 2026, 06:42 AM UTC
- Duration
- 2h 45m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Jul 25, 2026, 03:57 AM UTC
We are currently observing SMS delivery degradation towards Claro Brazil network. You may experience missing and delayed messages and delivery receipts for outbound messages. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 25, 2026, 06:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 25, 2026, 06:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 25, 2026, 03:38 AM UTC
- Resolved
- Jul 25, 2026, 08:31 AM UTC
- Duration
- 4h 52m
Affected: SMS North America
Timeline · 4 updates
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investigating Jul 25, 2026, 03:38 AM UTC
We have observed SMS delivery degradation impacting 10DLC, SC and TFN traffic towards AT&T USA. You may expect missing or delayed outbound messages, missing or late delivery receipts. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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investigating Jul 25, 2026, 06:19 AM UTC
We are working with our partner on the issue, We will issue an update as soon as more information becomes available.
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monitoring Jul 25, 2026, 08:15 AM UTC
A fix has been implemented by our partner and we observe traffic has been delivering normally now.
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resolved Jul 25, 2026, 08:31 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 09:54 PM UTC
- Resolved
- Jul 27, 2026, 12:43 AM UTC
- Duration
- 2d 2h
Affected: SMS Latin America
Timeline · 4 updates
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investigating Jul 24, 2026, 09:54 PM UTC
The message delivery degradation is observed towards Claro Guatemala. We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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investigating Jul 26, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
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monitoring Jul 26, 2026, 11:24 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 27, 2026, 12:43 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 05:48 PM UTC
- Resolved
- Jul 24, 2026, 08:27 PM UTC
- Duration
- 2h 39m
Affected: SMS Europe
Timeline · 3 updates
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investigating Jul 24, 2026, 05:48 PM UTC
Please be advised that we are observing SMS degradation towards Telenor Hungary network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 24, 2026, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 24, 2026, 08:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 11:19 AM UTC
- Resolved
- Jul 24, 2026, 02:13 PM UTC
- Duration
- 2h 53m
Affected: Multiple Services Affected
Timeline · 4 updates
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investigating Jul 24, 2026, 11:19 AM UTC
We are aware of issues that may be impacting traffic for all products in the Oregon Data Center (US4). We are working to resolve the issue as soon as possible. We’ll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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monitoring Jul 24, 2026, 11:23 AM UTC
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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monitoring Jul 24, 2026, 01:03 PM UTC
Vonage services continue to show signs of recovery following today's interruption in the Oregon Data Center (US4). We'll continue to provide further updates here within 1 hour and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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resolved Jul 24, 2026, 02:13 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-07-24 10:56 UTC. Full resolution has been confirmed effective 11:14 UTC, with a minor recurrence observed at 11:55 UTC. Impacted customers will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Jul 24, 2026, 08:26 AM UTC
- Resolved
- Jul 24, 2026, 10:59 AM UTC
- Duration
- 2h 33m
Affected: Voice APISIP TrunkingVoice WebRTCMessages APISIP EndpointsIn-App Messaging
Timeline · 7 updates
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identified Jul 24, 2026, 08:26 AM UTC
We are aware of issues that may be impacting your Media Service is throwing 5xx errors. We are working to resolve the issue as soon as possible. We'll provide further updates. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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identified Jul 24, 2026, 08:26 AM UTC
We are continuing to work on a fix for this issue.
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identified Jul 24, 2026, 08:28 AM UTC
We are continuing to work on a fix for this issue.
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identified Jul 24, 2026, 08:41 AM UTC
We are continuing to work on a fix for this issue.
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identified Jul 24, 2026, 08:55 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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monitoring Jul 24, 2026, 08:56 AM UTC
Vonage media services continue to show signs of recovery following today's interruption in EU region. We'll continue to provide further updates here and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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resolved Jul 24, 2026, 10:59 AM UTC
Vonage services have been fully restored following today's API Platform- Media Service issue, and this only impacted the Download API, which began at 2026-07-24 3:14 UTC. Full resolution has been confirmed effective 2026-07-24 7:54 UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Read the full incident report →
- Detected by Pingoru
- Jul 23, 2026, 06:10 AM UTC
- Resolved
- Jul 23, 2026, 12:34 PM UTC
- Duration
- 6h 24m
Affected: Customer Portal
Timeline · 5 updates
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investigating Jul 23, 2026, 06:10 AM UTC
We are aware of issues that may be impacting your ability to access the Vonage API Dashboard . We are working to resolve the issue as soon as possible. We'll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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investigating Jul 23, 2026, 08:17 AM UTC
We are still investigating the issue and are seeing intermittent issues. We'll provide further updates as soon as we identify it. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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identified Jul 23, 2026, 10:16 AM UTC
We continue to work to resolve the issue that may be impacting your ability to access the Vonage API Dashboard. As an alternative, please access the dashboard using Safari or Firefox, as these browsers are currently unaffected. We'll continue to provide updates as more information becomes available. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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monitoring Jul 23, 2026, 10:57 AM UTC
Vonage services have been fully restored following today’s service interruption in accessing the Vonage API Dashboard. Some users may continue to experience issues if their browser or local cache is still loading an older version of the affected script. Workarounds for users who are still experiencing issues due to outdated cached script: 1. Perform a hard refresh (Ctrl + Shift + R) 2. Open the dashboard in an incognito/private browsing window 3. Use an alternative browser such as Safari, Firefox, or Edge We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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resolved Jul 23, 2026, 12:34 PM UTC
Vonage services have been fully restored following today’s service interruption, which began around [2026-07-23 00:25:00] UTC. Full resolution has been confirmed effective [2026-07-23 10:12:00] UTC. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Read the full incident report →
- Detected by Pingoru
- Jul 22, 2026, 02:53 PM UTC
- Resolved
- Jul 22, 2026, 03:11 PM UTC
- Duration
- 17m
Affected: SIP InterconnectMedia Connection (Standard)
Timeline · 2 updates
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investigating Jul 22, 2026, 02:53 PM UTC
We are aware of issues that may be impacting the Media Connection and SIP Interconnect services in the US East Region. We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR vonage.com/support]
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resolved Jul 22, 2026, 03:11 PM UTC
An Advanced Firewall Control (TURN) server, and SIP Interconnect server, were in an unstable state in US EAST region from 2026-07-22 13:37:00 UTC to 2026-07-22 13:38:00 UTC. Some customers may have experienced failures, like media stream disconnection, during this period if they run across this server. The faulty instances were detected and removed from rotation.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 10:36 PM UTC
- Resolved
- Jul 22, 2026, 08:32 AM UTC
- Duration
- 9h 55m
Affected: Verify SilentAuth Europe
Timeline · 3 updates
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investigating Jul 21, 2026, 10:36 PM UTC
We are currently experiencing degradation of the Silent Authentication service, which is affecting the Orange network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 22, 2026, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 22, 2026, 08:32 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 21, 2026, 05:34 PM UTC
- Resolved
- Jul 21, 2026, 06:59 PM UTC
- Duration
- 1h 24m
Affected: SIP Trunking
Timeline · 3 updates
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investigating Jul 21, 2026, 05:34 PM UTC
We are aware of issues that may be impacting your SIP calling. We are working to resolve the issue as soon as possible. We’ll provide further updates within 60 minutes . Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
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monitoring Jul 21, 2026, 06:04 PM UTC
Vonage services continue to show signs of recovery following today's interruption in SIP calling. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
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resolved Jul 21, 2026, 06:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 19, 2026, 04:02 AM UTC
- Resolved
- Jul 19, 2026, 06:26 AM UTC
- Duration
- 2h 24m
Affected: SMS APAC
Timeline · 3 updates
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investigating Jul 19, 2026, 04:02 AM UTC
We are currently observing SMS delivery degradation of Domestic Brands towards Globe Telecom in Philippines. You may experience missing and delayed messages and delivery receipts for outbound messages. We are monitoring closely to resolve the issue and will provide update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 19, 2026, 05:54 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 19, 2026, 06:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2026, 06:48 AM UTC
- Resolved
- Jul 18, 2026, 07:21 AM UTC
- Duration
- 33m
Affected: Media Connection (Enterprise)
Timeline · 3 updates
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identified Jul 18, 2026, 06:48 AM UTC
We are aware of issues that may be impacting your media connection. We are working to resolve the issue as soon as possible. We’ll provide further updates within few mins. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
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identified Jul 18, 2026, 07:17 AM UTC
We are continuing to work on a fix for this issue.
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resolved Jul 18, 2026, 07:21 AM UTC
Vonage services have been fully restored following today’s service Media Connection and session was in an unstable state in EU region from 2026-07-18 at 06:08:00 UTC to 2026-07-18 at 06:10:15 UTC. Some customers may have experienced session and media connection failures during this period . If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 11:47 PM UTC
- Resolved
- Jul 18, 2026, 06:23 AM UTC
- Duration
- 6h 35m
Affected: SMS Middle East & Africa
Timeline · 3 updates
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investigating Jul 17, 2026, 11:47 PM UTC
We are currently observing SMS delivery degradation towards Nigeria-MTN network. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 18, 2026, 06:01 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 18, 2026, 06:23 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 17, 2026, 05:26 AM UTC
- Resolved
- Jul 17, 2026, 02:06 PM UTC
- Duration
- 8h 39m
Affected: SMS Latin America
Timeline · 3 updates
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investigating Jul 17, 2026, 05:26 AM UTC
Please be informed that we are currently observing SMS delivery degradation towards TIM Brazil. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 17, 2026, 01:06 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 17, 2026, 02:06 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 09:59 PM UTC
- Resolved
- Jul 17, 2026, 01:11 AM UTC
- Duration
- 3h 11m
Affected: SMS North America
Timeline · 4 updates
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investigating Jul 16, 2026, 08:25 PM UTC
We are observing an SMS delivery degradation towards Canadian networks over a subset of Long Virtual Numbers. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
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monitoring Jul 16, 2026, 09:59 PM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Jul 17, 2026, 12:06 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 17, 2026, 01:11 AM UTC
Vonage services have been fully restored following today’s service interruption reported by our LVN supplier, which began at 2026-July-16 19:05 UTC. Full resolution of the incident has been confirmed by our LVN supplier effective 2026-July-16 12:10 AM UTC. Thank you for your patience and understanding as we worked with our LVN supplier to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2026, 06:46 PM UTC
- Resolved
- Jul 16, 2026, 10:05 PM UTC
- Duration
- 3h 19m
Affected: SMS North AmericaMMS North America
Timeline · 4 updates
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investigating Jul 16, 2026, 06:46 PM UTC
We are currently investigating this issue.
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investigating Jul 16, 2026, 08:42 PM UTC
We are continuing to investigate this issue.
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monitoring Jul 16, 2026, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 16, 2026, 10:05 PM UTC
This incident has been resolved.
Read the full incident report →
