Vonage API incident

Belgium SMS - Delivery Degradation affecting Proximus (20601)

Vonage API experienced a minor incident on September 27, 2026 affecting SMS Europe, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started: Sep 27, 2026, 11:47 PM UTC
Resolved: Sep 28, 2026, 02:21 AM UTC
Duration: 2h 33m
Detected by Pingoru: Sep 27, 2026, 11:47 PM UTC

Affected components

SMS Europe

Update timeline

investigating Sep 27, 2026, 11:47 PM UTC

Please be informed that we are currently observing SMS delivery degradation towards Proximus, Belgium. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com
monitoring Sep 28, 2026, 01:37 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 28, 2026, 02:21 AM UTC

This incident has been resolved.