Vonage API incident

Brazil SMS - Delivery Degradation affecting Claro

Minor Resolved View vendor source →

Vonage API experienced a minor incident on September 25, 2026 affecting SMS Latin America, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2026, 03:54 AM UTC
Resolved
Sep 25, 2026, 06:46 AM UTC
Duration
2h 52m
Detected by Pingoru
Sep 25, 2026, 03:54 AM UTC

Affected components

SMS Latin America

Update timeline

  1. investigating Sep 25, 2026, 03:54 AM UTC

    Please be informed that we are currently observing SMS delivery degradation towards Claro Brazil. We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available. If you have any questions, please contact api.support.vonage.com

  2. monitoring Sep 25, 2026, 06:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 25, 2026, 06:46 AM UTC

    This incident has been resolved.