Utah Valley University Outage History
Utah Valley University is up right nowPingoru has recorded 69 incidents for Utah Valley University: 65 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 342 of 720 (47%) |
| May 2026 | 3 | 213 of 744 (29%) |
| June 2026 | 3 | 178 of 720 (25%) |
| July 2026 | 5 | 176 of 744 (24%) |
| August 2026 | 2 | 201 of 744 (27%) |
| September 2026 | 4 | 172 of 720 (24%) |
| October 2026 | 14 | 246 of 592 (42%) |
Incidents, newest first
Major June 24, 2026 Partial Canvas Outage 12d 20h Audio/Video Support
Started Jun 24, 2026, 07:54 PM UTC· resolved Jul 07, 2026, 04:38 PM UTC
- identified Jun 24, 2026, 07:54 PM UTC
We have identified a partial Canvas outage affecting classroom recordings not being captured this week. Faculty is encouraged to use Microsoft Teams to record their classes until this is resolved.
- resolved Jul 07, 2026, 04:38 PM UTC
The Canvas outage affecting classroom recordings has been resolved. Please contact the Service Desk if you experience any more issues.
Major June 16, 2026 Confluence Outage 4h 30m Atlassian
Started Jun 16, 2026, 02:10 PM UTC· resolved Jun 16, 2026, 06:41 PM UTC
- identified Jun 16, 2026, 02:10 PM UTC
We have identified a Confluence outage affecting all users. Updates will be provided as we learn more. Please see the Atlassian Statuspage for details.
- resolved Jun 16, 2026, 06:41 PM UTC
The Confluence outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major May 28, 2026 CS, LC Networking Outage 23h 37m Wireless Network, Wired Network
Started May 28, 2026, 03:19 PM UTC· resolved May 29, 2026, 02:56 PM UTC
- investigating May 28, 2026, 03:19 PM UTC
We are investigating reports of a networking outage in the CS - Computer Science and LC - Losee Center buildings. Updates will be provided as we learn more.
- monitoring May 28, 2026, 07:13 PM UTC
A fix has been applied and networking should be available to all users. We will continue to monitor the network status closely.
- resolved May 29, 2026, 02:56 PM UTC
The networking outage affecting the CS and LC buildings has been resolved. Please contact the Service Desk if you experience any more issues.
Major May 8, 2026 Partial Mobile App Outage 6d 21h myUVU Student Services
Started May 08, 2026, 08:38 PM UTC· resolved May 15, 2026, 05:51 PM UTC
- investigating May 08, 2026, 08:38 PM UTC
We are investigating reports that newly admitted students cannot access UVU Mobile App. Updates will be provided as we learn more.
- identified May 08, 2026, 09:10 PM UTC
To access the UVU student mobile app, newly admitted students can enroll through my.uvu.edu. After enrolling, they will then be able to access the mobile app.
- identified May 13, 2026, 02:23 PM UTC
Newly admitted students should now be able to access the UVU Student mobile app. We are actively working to restore access for incoming concurrent enrollment students.
- monitoring May 14, 2026, 09:51 PM UTC
All newly admitted students should now be able to access the UVU Student mobile app.
- resolved May 15, 2026, 05:51 PM UTC
The Partial Mobile App outage affecting newly admitted student's access to the app has been resolved. Please contact the Service Desk if you experience any more issues.
Critical May 7, 2026 Canvas Unavailable 3d 18h Canvas
Started May 07, 2026, 08:30 PM UTC· resolved May 11, 2026, 02:54 PM UTC
- investigating May 07, 2026, 08:30 PM UTC
We have identified an external Instructure Canvas outage affecting all users. Updates will be provided as we learn more. Investigating: We are investigating reports that Canvas is unavailable. Please close the browser if presented with a web page other than expected. We will report back as we know more.
- monitoring May 08, 2026, 02:39 PM UTC
Canvas should now be available to all users. We will continue to monitor Canvas closely.
- resolved May 11, 2026, 02:54 PM UTC
The Canvas outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major April 27, 2026 Wolverine Track Outage 4h 53m myUVU Student Services
Started Apr 27, 2026, 03:40 PM UTC· resolved Apr 27, 2026, 08:34 PM UTC
- identified Apr 27, 2026, 03:40 PM UTC
We have identified an outage affecting users ability to use Wolverine Track. Updates will be provided as we learn more.
- monitoring Apr 27, 2026, 05:48 PM UTC
A fix has been applied and Wolverine Track should be available to all users. We will continue to monitor Wolverine Track closely.
- resolved Apr 27, 2026, 08:34 PM UTC
The Wolverine Track outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major April 16, 2026 USHE Concurrent Enrollment Participation Form Outage 6d 1h Class Registration
Started Apr 16, 2026, 08:05 PM UTC· resolved Apr 22, 2026, 09:10 PM UTC
- identified Apr 16, 2026, 08:05 PM UTC
We have identified a third party vendor outage affecting users ability to complete the USHE concurrent enrollment participation form. Updates will be provided as we learn more.
- resolved Apr 22, 2026, 09:10 PM UTC
The USHE concurrent enrollment participation form outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major April 9, 2026 Partial MyUVU Outage 4h 58m myUVU Student Services, myUVU Employee Services
Started Apr 09, 2026, 05:20 PM UTC· resolved Apr 09, 2026, 10:19 PM UTC
- investigating Apr 09, 2026, 05:20 PM UTC
We are investigating reports of a myUVU outage affecting students ability to message advisors via the "Send a Message" button in myUVU. Advisors may also be unable to receive messages from the Message Advisor link at this time. Updates will be provided as we learn more.
- investigating Apr 09, 2026, 05:22 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 09, 2026, 06:35 PM UTC
A fix has been applied and emails sent via myUVU to advisors and others are now correctly being sent to recipients. We will continue to monitor myUVU closely.
- resolved Apr 09, 2026, 10:19 PM UTC
The myUVU outage affecting users ability to email via myUVU has been resolved. Please contact the Service Desk if you experience any more issues.
Minor April 8, 2026 Civitas Learning Email Issue 4d 21h General IT Services
Started Apr 08, 2026, 09:42 PM UTC· resolved Apr 13, 2026, 07:30 PM UTC
- identified Apr 08, 2026, 09:42 PM UTC
Third-party technology partner Civitas Learning has identified an issue that may cause emails sent by UVU staff to be delivered to a larger student audience than intended. Until further notice, advisors should refrain from using the group filtering feature in Civitas to send emails. Students are encouraged to verify the accuracy of any emails received from UVU faculty or staff while this issue is being investigated and resolved.
- monitoring Apr 13, 2026, 02:56 PM UTC
A fix has been applied by the third-party vendor of Civitas Learning, and the system should be functioning normally for all users. We will continue to monitor Civitas Learning closely.
- resolved Apr 13, 2026, 07:30 PM UTC
The Civitas Learning outage has been resolved. Please contact the Service Desk if you experience any more issues.
Critical April 6, 2026 Banner Outage 2h 19m Banner
Started Apr 06, 2026, 08:50 PM UTC· resolved Apr 06, 2026, 11:09 PM UTC
- investigating Apr 06, 2026, 08:50 PM UTC
We are investigating reports of a Banner outage. Updates will be provided as we learn more.
- monitoring Apr 06, 2026, 08:57 PM UTC
A fix has been applied and Banner should be available for all users. We will continue to monitor Banner closely.
- resolved Apr 06, 2026, 11:09 PM UTC
The Banner outage has been resolved. Please contact the Service Desk if you experience any more issues.
Minor April 3, 2026 Microsoft Planner Loading Outage 3d 1h Office 365
Started Apr 03, 2026, 09:27 PM UTC· resolved Apr 06, 2026, 11:11 PM UTC
- investigating Apr 03, 2026, 09:27 PM UTC
We are investigating reports of a service outage with Microsoft Planner affecting users' ability to load plans. Updates will be provided as we learn more.
- monitoring Apr 03, 2026, 09:47 PM UTC
The loading issue with Microsoft Planner is intermittent and users report that service is now available again. We will continue to monitor the service closely.
- resolved Apr 06, 2026, 11:11 PM UTC
The Microsoft Planner loading outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major March 31, 2026 my.uvu.edu Outage 1h 50m myUVU General Services
Started Mar 31, 2026, 07:46 PM UTC· resolved Mar 31, 2026, 09:37 PM UTC
- investigating Mar 31, 2026, 07:46 PM UTC
We are investigating reports of a my.uvu.edu outage. Updates will be provided as we learn more.
- monitoring Mar 31, 2026, 08:38 PM UTC
A fix has been applied and my.uvu.edu should be available to all users. We will continue to monitor my.uvu.edu closely.
- resolved Mar 31, 2026, 09:37 PM UTC
The my.uvu.edu outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major March 5, 2026 Paymytuition Tuition Payment Outage 7h 10m Tuition Payment Services
Started Mar 05, 2026, 03:31 PM UTC· resolved Mar 05, 2026, 10:41 PM UTC
- investigating Mar 05, 2026, 03:31 PM UTC
We are investigating reports of an outage affecting Paymytuition, affecting users' ability to make tuition payments using the Paymytuition website. Updates will be provided as we learn more.
- monitoring Mar 05, 2026, 08:54 PM UTC
A fix has been applied and PayMyTuition should be available for all users. We will continue to monitor PayMyTuition closely.
- resolved Mar 05, 2026, 10:41 PM UTC
The PayMyTuition outage has been resolved. Please contact the Service Desk if you experience any further issues.
Minor February 17, 2026 BA, WB Floor 1 Network Outage 5h 41m Wireless Network, Wired Network
Started Feb 17, 2026, 03:54 PM UTC· resolved Feb 17, 2026, 09:35 PM UTC
- investigating Feb 17, 2026, 03:54 PM UTC
We are investigating reports of a network outage on the first floor of the Browning Administration building. Updates will be provided as we learn more.
- identified Feb 17, 2026, 04:10 PM UTC
We have identified a wired and wireless network outage affecting Browning Administration floor 1, including BA104 and the surrounding offices. Updates will be provided as we learn more.
- identified Feb 17, 2026, 04:25 PM UTC
The network outage is also affecting the Woodbury Business building floor 1.
- identified Feb 17, 2026, 05:10 PM UTC
Network functionality has been restored to the Browning Administration building. The Woodbury Business building is still affected.
- monitoring Feb 17, 2026, 05:42 PM UTC
A fix has been applied and networking should be available at all locations. We will continue to monitor the network closely.
- resolved Feb 17, 2026, 09:35 PM UTC
The network outage affecting the BA and WB buildings has been resolved. Please contact the Service Desk if you experience any more issues.
Major February 10, 2026 Issues accessing McGraw Hill Connect via Canvas 1h 54m Canvas
Started Feb 10, 2026, 09:28 PM UTC· resolved Feb 10, 2026, 11:22 PM UTC
- investigating Feb 10, 2026, 09:28 PM UTC
We are investigating an issue that is preventing students from accessing McGraw Hill Connect via Canvas. More information will be provided as we learn more.
- identified Feb 10, 2026, 09:39 PM UTC
Third party content provider McGraw Hill is reporting an issue preventing students from accessing some content through Canvas. More information will be provided as we learn more.
- resolved Feb 10, 2026, 11:22 PM UTC
The outage impacting McGraw Hill Connect access via Canvas has been resolved. Please contact the Service Desk should you encounter further issues.
Minor February 10, 2026 Landis Phone Queues Outage 3d 10h General IT Services
Started Feb 10, 2026, 03:07 PM UTC· resolved Feb 14, 2026, 01:54 AM UTC
- identified Feb 10, 2026, 03:07 PM UTC
We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page. Updates will be provided as we learn more.
- identified Feb 10, 2026, 03:33 PM UTC
Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page.
- identified Feb 10, 2026, 03:50 PM UTC
Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. Financial aid may be emailed at [email protected] or via support ticket. Admissions may be reached via live chat, via email at [email protected], or via support ticket. For details from Landis, please see the Landis status page.
- identified Feb 13, 2026, 05:28 PM UTC
3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.
- monitoring Feb 13, 2026, 10:48 PM UTC
A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.
- resolved Feb 14, 2026, 01:54 AM UTC
The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.
Critical February 9, 2026 CS Computer Lab Login Delays 2d 21h General IT Services
Started Feb 09, 2026, 07:16 PM UTC· resolved Feb 12, 2026, 05:03 PM UTC
- investigating Feb 09, 2026, 07:16 PM UTC
We are investigating reports of a delayed and/or failed logins to some of the Computer Science building lab computers. Updates will be provided as we learn more.
- identified Feb 10, 2026, 05:33 PM UTC
The login issues impacting multiple Computer Science Building lab computers persists, and we are continuing to investigate. Additional updates will be provided as we work towards resolution.
- investigating Feb 11, 2026, 04:14 PM UTC
The login delays are ongoing, and our team is actively working to resolve the issue. We will provide an update as soon as more information becomes available.
- monitoring Feb 11, 2026, 09:39 PM UTC
A fix has been applied and logins for the Computer Science lab machines should now be working normally. We will continue to monitor the CS computer labs closely.
- resolved Feb 12, 2026, 05:03 PM UTC
The computer lab login issue in the Computer Science building has been resolved. Please contact the Service Desk if you experience any further issues.
Major February 6, 2026 Microsoft Account Password Change Outage 5h 8m Employee Email, Student Gmail
Started Feb 06, 2026, 05:56 PM UTC· resolved Feb 06, 2026, 11:05 PM UTC
- investigating Feb 06, 2026, 05:56 PM UTC
We are investigating reports of an outage preventing users from changing their Microsoft account password. Updates will be provided as we learn more.
- monitoring Feb 06, 2026, 07:09 PM UTC
A fix has been applied and users should now be able to change their Microsoft account password. We will continue to monitor closely.
- resolved Feb 06, 2026, 11:05 PM UTC
The outage preventing users from changing their Microsoft account password has been resolved. Please contact the Service Desk if you experience any more issues.
Minor January 22, 2026 Microsoft Services Performance Degredation 16h 59m Employee Email, Teams, General IT Services
Started Jan 22, 2026, 10:27 PM UTC· resolved Jan 23, 2026, 03:27 PM UTC
- identified Jan 22, 2026, 10:27 PM UTC
Microsoft is reporting cloud service degradation that may impact Microsoft product performance. Updates will be provided as we learn more.
- resolved Jan 23, 2026, 03:27 PM UTC
Microsoft reports their service degradation issue has been resolved. Please contact the Service Desk if you experience further issues.
Minor January 2, 2026 Partial Network Outage: Multiple Building Across Campus 3d 13h Wireless Network, Wired Network
Started Jan 02, 2026, 06:57 AM UTC· resolved Jan 05, 2026, 08:52 PM UTC
- investigating Jan 02, 2026, 06:57 AM UTC
We are investigating a partial network outage affecting the Science Building floors 0 & 2 and the Losee Center. Updates will be provided as we learn more.
- identified Jan 02, 2026, 04:58 PM UTC
We have identified a network outage affecting multiple locations across campus. Updates will be provided as we learn more.
- identified Jan 03, 2026, 03:41 PM UTC
Network connectivity to some buildings has been restored, and other impacted areas are being addressed. There may be continued network connectivity issues across campus as we work to resolve the issue.
- identified Jan 04, 2026, 08:46 PM UTC
All network issues affecting student-accessible areas on the main campus have been resolved. We are continuing to address connectivity issues at the Provo airport. Additional updates will be provided as work progresses.
- monitoring Jan 05, 2026, 06:44 PM UTC
A fix has been applied and the network should be functioning normally for all students. We will continue to monitor UVU's network health closely.
- resolved Jan 05, 2026, 08:52 PM UTC
The network outage has been resolved. Please contact the Service Desk if you experience further issues.
Minor December 22, 2025 Partial Microsoft Outage 4h 52m General IT Services
Started Dec 22, 2025, 06:26 PM UTC· resolved Dec 22, 2025, 11:19 PM UTC
- identified Dec 22, 2025, 06:26 PM UTC
We have identified a partial Microsoft outage affecting the Service Desk's ability to reset passwords for users as well as other Microsoft account issues. Updates will be provided as we learn more.
- identified Dec 22, 2025, 06:51 PM UTC
The vendor is aware and is actively working to rectify the issue.
- monitoring Dec 22, 2025, 08:13 PM UTC
A fix has been applied and Microsoft services should be available for all users. We will continue to monitor this closely.
- resolved Dec 22, 2025, 11:19 PM UTC
The Microsoft services outage has been resolved. Please contact the Service Desk if you encounter any further issues.
Major December 22, 2025 UVU Lehi Campus Building # 2 Network Outage 5h 12m Wireless Network, Wired Network
Started Dec 22, 2025, 04:51 PM UTC· resolved Dec 22, 2025, 10:04 PM UTC
- investigating Dec 22, 2025, 04:51 PM UTC
We are investigating reports of a network outage at the UVU Lehi Campus Building # 2. Updates will be provided as we learn more.
- monitoring Dec 22, 2025, 06:10 PM UTC
A fix has been applied and networking should be available to all users at Lehi campus. We will continue to monitor the network closely.
- monitoring Dec 22, 2025, 06:11 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 22, 2025, 10:04 PM UTC
The network outage at UVU Lehi Campus Building # 2 has been resolved. Please contact the Service Desk if you experience further issues.
Major December 17, 2025 Partial Wired Network Outage in CB Building 1h 38m Wired Network
Started Dec 17, 2025, 09:48 PM UTC· resolved Dec 17, 2025, 11:26 PM UTC
- investigating Dec 17, 2025, 09:48 PM UTC
We are investigating reports of a wired network outage on the third floor of the CB building. Updates will be provided as we learn more.
- resolved Dec 17, 2025, 11:26 PM UTC
The wired network outage affecting CB floor 3 has been resolved. Please contact the Service Desk if you experience any more issues.
Minor December 15, 2025 Degraded Performance of Various Atlassian Products 4h 57m Atlassian, General IT Services
Started Dec 15, 2025, 04:30 PM UTC· resolved Dec 15, 2025, 09:28 PM UTC
- identified Dec 15, 2025, 04:30 PM UTC
We have identified degraded performance of various Atlassian products, including Jira, Confluence, and other Atlassian services caused by the vendor. This may impact the ability to create Jira tickets or request assistance from the Enterprise Service Desk online. Should you require immediate assistance, please contact the Service Desk via phone at 801.863.8888.
- monitoring Dec 15, 2025, 07:33 PM UTC
Atlassian reports a fix has been applied and all affected Atlassian products should be available. We will continue to monitor Atlassian product performance closely.
- resolved Dec 15, 2025, 09:28 PM UTC
The Atlassian products performance issue has been resolved. Please contact the Service Desk if you experience any further issues.
Major December 12, 2025 Partial Banner Application Navigator Outage 16h 23m Banner
Started Dec 12, 2025, 12:01 AM UTC· resolved Dec 12, 2025, 04:24 PM UTC
- identified Dec 12, 2025, 12:01 AM UTC
We have identified a partial Banner Application Navigator outage. Updates will be provided as we learn more.
- monitoring Dec 12, 2025, 02:03 AM UTC
A fix has been applied and Banner services should be available to all users. We will continue to monitor the service status closely.
- resolved Dec 12, 2025, 04:24 PM UTC
The Banner Application Navigator outage has been resolved. Please contact the Service Desk if you experience any more issues.