- Detected by Pingoru
- Dec 04, 2025, 06:32 PM UTC
- Resolved
- Dec 05, 2025, 03:28 PM UTC
- Duration
- 20h 56m
Affected: Tuition Payment Services
Timeline · 3 updates
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identified Dec 04, 2025, 06:32 PM UTC
We have identified a TouchNet outage affecting students ability to pay tuition. Updates will be provided as we learn more.
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monitoring Dec 04, 2025, 08:50 PM UTC
A fix has been applied and TouchNet should be available to all users. We will continue to monitor this closely.
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resolved Dec 05, 2025, 03:28 PM UTC
The TouchNet outage has been resolved. Please contact the Service Desk if you experience further issues.
Read the full incident report →
- Detected by Pingoru
- Dec 03, 2025, 03:33 PM UTC
- Resolved
- Dec 04, 2025, 03:58 PM UTC
- Duration
- 1d
Affected: UVU Accounts
Timeline · 4 updates
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investigating Dec 03, 2025, 03:33 PM UTC
We are investigating reports of a Windows Hello PIN login outage affecting some users' ability to log into Windows. Updates will be provided as we learn more.
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identified Dec 03, 2025, 03:50 PM UTC
We have identified a Windows Hello sign-in outage affecting users' ability to login to Windows using PIN or biometrics, due to a KDC certificate error. Users may log in using their password as a workaround. If you need your UVU Windows password reset, you may request in-person at the Enterprise Service Desk in the LA building hallway, over the phone at 801-863-8000, or online at https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/117/create/455
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monitoring Dec 03, 2025, 08:49 PM UTC
A fix has been applied and Windows Hello login should be available to all users. We will continue to monitor the service closely.
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resolved Dec 04, 2025, 03:58 PM UTC
The Windows Hello service outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Dec 01, 2025, 05:15 PM UTC
- Resolved
- Dec 02, 2025, 03:35 PM UTC
- Duration
- 22h 20m
Affected: General IT Services
Timeline · 3 updates
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identified Dec 01, 2025, 05:15 PM UTC
We have identified an outage causing some course evaluations to not be sent. Updates will be provided as we learn more.
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monitoring Dec 01, 2025, 10:45 PM UTC
A fix has been applied and course evaluations should be available to be sent to all users. We will continue to monitor this closely.
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resolved Dec 02, 2025, 03:35 PM UTC
The partial course evaluation outage has been resolved. Please contact the Service Desk if you experience further issues.
Read the full incident report →
- Detected by Pingoru
- Nov 26, 2025, 03:57 PM UTC
- Resolved
- Nov 26, 2025, 09:28 PM UTC
- Duration
- 5h 30m
Affected: Telephones
Timeline · 3 updates
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identified Nov 26, 2025, 03:57 PM UTC
We have identified a phone system outage affecting the ability for UVU offices to accept calls. Updates will be provided as we learn more.
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monitoring Nov 26, 2025, 05:13 PM UTC
A fix has been applied and phones should be available to accept calls across campus. We will continue to monitor it closely.
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resolved Nov 26, 2025, 09:28 PM UTC
The phone system outage affecting UVU offices has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 04:40 PM UTC
- Resolved
- Nov 19, 2025, 08:22 PM UTC
- Duration
- 3h 42m
Affected: Wired NetworkClassroom Streaming Services
Timeline · 3 updates
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investigating Nov 19, 2025, 04:40 PM UTC
We are investigating reports of a Health Professions (HP) building network service outage affecting classroom computers and streaming. Updates will be provided as we learn more.
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monitoring Nov 19, 2025, 05:48 PM UTC
A fix has been applied and power and networking should be available at the HP building. We will continue to monitor the situation closely.
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resolved Nov 19, 2025, 08:22 PM UTC
The power and networking outage affecting the HP building has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 11:16 PM UTC
- Resolved
- Nov 13, 2025, 10:16 PM UTC
- Duration
- 7d 22h
Affected: Employee EmailOffice 365Teams
Timeline · 4 updates
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identified Nov 05, 2025, 11:16 PM UTC
We have identified a Microsoft licensing issue affecting UVU personnel. Some employees are unable to access certain Microsoft products, such as Microsoft365 and Teams. We are working with the vendor to resolve the issue. Updates will be provided as we learn more.
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identified Nov 07, 2025, 11:20 PM UTC
We are still working with the vendor to resolve the issue. Updates will be provided as we learn more.
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monitoring Nov 13, 2025, 06:30 PM UTC
A fix has been applied and Microsoft licensing should be available for all users. We will continue to monitor this closely.
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resolved Nov 13, 2025, 10:16 PM UTC
The Partial Microsoft License outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Nov 05, 2025, 04:59 PM UTC
- Resolved
- Nov 06, 2025, 01:26 AM UTC
- Duration
- 8h 27m
Affected: myUVU Student Services
Timeline · 3 updates
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investigating Nov 05, 2025, 04:59 PM UTC
We are investigating reports of a partial MyUVU outage affecting the student dashboard. The My Major and My Registration Status sections may be blank for some users. Updates will be provided as we learn more.
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monitoring Nov 05, 2025, 10:27 PM UTC
A fix has been applied and all features of the myUVU student dashboard should be available to all users. We will continue to monitor it closely.
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resolved Nov 06, 2025, 01:26 AM UTC
The myUVU outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Nov 04, 2025, 10:39 PM UTC
- Resolved
- Nov 05, 2025, 04:18 PM UTC
- Duration
- 17h 39m
Affected: myUVU Student Services
Timeline · 2 updates
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investigating Nov 04, 2025, 10:39 PM UTC
We are investigating reports of a Wolverine Access outage. Updates will be provided as we learn more.
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resolved Nov 05, 2025, 04:18 PM UTC
The Wolverine Access outage has been resolved. Please contact the Service Desk if you experience further issues.
Read the full incident report →
- Detected by Pingoru
- Nov 03, 2025, 04:31 PM UTC
- Resolved
- Nov 03, 2025, 08:38 PM UTC
- Duration
- 4h 6m
Affected: Class Registration
Timeline · 2 updates
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investigating Nov 03, 2025, 04:31 PM UTC
We are investigating reports of a registration outage affecting users' ability to register for UFRA winter fire school. Updates will be provided as we learn more.
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resolved Nov 03, 2025, 08:38 PM UTC
The registration outage affecting users' ability to register for UFRA winter fire school has been resolved. A registration re-launch will be required. Please see UFRA's website for more information. https://www.uvu.edu/ufra/training/winterfireschool.html
Read the full incident report →
- Detected by Pingoru
- Oct 31, 2025, 05:34 PM UTC
- Resolved
- Nov 06, 2025, 01:26 AM UTC
- Duration
- 5d 7h
Affected: Audio/Video SupportGeneral IT Services
Timeline · 7 updates
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investigating Oct 31, 2025, 05:34 PM UTC
We are investigating reports of a Microsoft Teams Room outage preventing sign-in, affecting meeting rooms across campus. Updates will be provided as we learn more.
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identified Oct 31, 2025, 07:31 PM UTC
We have identified a licensing issue affecting Microsoft Teams Room-enabled devices causing them to be non-functional. Updates will be provided as we learn more.
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identified Nov 03, 2025, 04:06 PM UTC
We are currently experiencing a campus-wide disruption affecting Microsoft Teams conferencing systems. DX is aware of this issue and is actively working with Microsoft for resolution. The outage is due to a licensing inconsistency with Teams Rooms following our license renewal. We are working with Microsoft to resolve the issue as soon as possible. Updates will be provided as we learn more. Please contact AVSE with any temporary workaround needs at (801)863-1111.
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identified Nov 03, 2025, 04:09 PM UTC
We are continuing to work on a fix for this issue.
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identified Nov 05, 2025, 05:15 PM UTC
The majority of Teams Room enabled rooms are working now. The few remaining rooms experiencing issues are still being investigated.
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monitoring Nov 05, 2025, 09:56 PM UTC
A fix has been applied and Teams Room-enabled devices should be available for all users. We will continue to monitor them closely.
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resolved Nov 06, 2025, 01:26 AM UTC
The Microsoft Teams Room outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:46 PM UTC
- Resolved
- Oct 31, 2025, 03:26 PM UTC
- Duration
- 1d 22h
Affected: myUVU Student ServicesmyUVU Employee ServicesGeneral IT Services
Timeline · 7 updates
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identified Oct 29, 2025, 04:46 PM UTC
We have identified a partial cloud vendor outage affecting password resets, testing services, campus call centers, and other campus IT services. Updates will be provided as we learn more.
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identified Oct 29, 2025, 04:58 PM UTC
Update: the Service Desk and Financial Aid office are unable to receive calls right now. If you need to contact either department, please contact them online through a ticket or a chat through https://www.uvu.edu/servicedesk/
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identified Oct 29, 2025, 06:08 PM UTC
Update: the Service Desk has some services restored, such as password resets and authentication method modifications. Email services and calls are still affected.
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identified Oct 29, 2025, 06:15 PM UTC
We are continuing to work on a fix for this issue.
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identified Oct 29, 2025, 09:06 PM UTC
Update: Campus call centers are available to receive calls again. Restoration of other affected services is ongoing. Updates will be provided as more services become available.
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monitoring Oct 30, 2025, 06:06 PM UTC
A fix has been applied and all affected services should be available to all users. We will continue to monitor it closely.
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resolved Oct 31, 2025, 03:26 PM UTC
The partial cloud vendor outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 04:37 PM UTC
- Resolved
- Oct 30, 2025, 06:07 PM UTC
- Duration
- 1d 1h
Affected: myUVU Student Services
Timeline · 3 updates
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identified Oct 29, 2025, 04:37 PM UTC
We have identified a Financial Aid Student Forms outage affecting all users attempting to access uvu.studentforms.com. Updates will be provided as we learn more.
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monitoring Oct 29, 2025, 10:42 PM UTC
A fix has been applied and Financial Aid Student Forms should be available to all users. We will continue to monitor it closely.
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resolved Oct 30, 2025, 06:07 PM UTC
The Financial Aid Student Forms outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Oct 22, 2025, 01:20 PM UTC
- Resolved
- Oct 23, 2025, 01:45 AM UTC
- Duration
- 12h 24m
Affected: myUVU Student Services
Timeline · 4 updates
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identified Oct 22, 2025, 01:20 PM UTC
We have identified a registration outage affecting students' ability to register for classes. Updates will be provided as we learn more.
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identified Oct 22, 2025, 08:15 PM UTC
We are still investigating this issue. We are working with a vendor to resolve it. Updates will be provided as we learn more.
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monitoring Oct 22, 2025, 10:24 PM UTC
A fix has been applied and class registration should be available to all priority registrants. We will continue to monitor it closely.
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resolved Oct 23, 2025, 01:45 AM UTC
The registration outage affecting students' ability to register for classes has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 06:07 PM UTC
- Resolved
- Oct 21, 2025, 09:27 PM UTC
- Duration
- 3h 19m
Affected: General IT Services
Timeline · 3 updates
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investigating Oct 21, 2025, 06:07 PM UTC
We are investigating reports of a partial Admissions outage. Updates will be provided as we learn more.
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monitoring Oct 21, 2025, 07:57 PM UTC
A fix has been applied and Admissions services should be available. We will continue to monitor Admissions services closely.
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resolved Oct 21, 2025, 09:27 PM UTC
The partial Admissions outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
Critical October 20, 2025 - Detected by Pingoru
- Oct 20, 2025, 01:30 PM UTC
- Resolved
- Oct 21, 2025, 09:29 PM UTC
- Duration
- 1d 7h
Affected: Canvas
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2025, 08:55 PM UTC
- Resolved
- Oct 10, 2025, 03:37 PM UTC
- Duration
- 18h 42m
Affected: Office 365
Timeline · 3 updates
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investigating Oct 09, 2025, 08:55 PM UTC
We are investigating reports of a Microsoft 365 admin services outage. Support of Microsoft 365 services may be limited at this time. Updates will be provided as we learn more.
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monitoring Oct 09, 2025, 10:05 PM UTC
A fix has been applied and Microsoft 365 admin services should be available for users. We will continue to monitor this closely.
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resolved Oct 10, 2025, 03:37 PM UTC
The Microsoft 365 Admin Services outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 03:55 PM UTC
- Resolved
- Oct 03, 2025, 03:11 PM UTC
- Duration
- 23h 15m
Affected: Wireless NetworkWired Network
Timeline · 3 updates
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investigating Oct 02, 2025, 03:55 PM UTC
We are investigating reports of network degradation at Provo Airport hangars A & B. Updates will be provided as we learn more.
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monitoring Oct 02, 2025, 06:45 PM UTC
A fix has been applied and the network should be functioning normally at the Provo Airport. We will continue to monitor the network closely.
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resolved Oct 03, 2025, 03:11 PM UTC
The network degradation at the Provo Airport has been resolved. Please contact the Service Desk if you experience any further issues.
Read the full incident report →
- Detected by Pingoru
- Sep 18, 2025, 11:00 PM UTC
- Resolved
- Sep 18, 2025, 11:14 PM UTC
- Duration
- 14m
Affected: myUVU General Services
Timeline · 2 updates
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investigating Sep 18, 2025, 11:00 PM UTC
We are investigating reports of an outage affecting the proper display of a user's full name on myUVU affecting some users. Updates will be provided as we learn more.
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resolved Sep 18, 2025, 11:14 PM UTC
The outage affecting full name display on myUVU has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Sep 10, 2025, 04:50 PM UTC
- Resolved
- Sep 15, 2025, 02:38 PM UTC
- Duration
- 4d 21h
Affected: General IT Services
Timeline · 2 updates
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identified Sep 10, 2025, 04:50 PM UTC
We have identified an outage affecting Grouper services. Updates will be provided as we learn more.
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resolved Sep 15, 2025, 02:38 PM UTC
The Grouper outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Sep 02, 2025, 05:29 PM UTC
- Resolved
- Sep 03, 2025, 02:36 PM UTC
- Duration
- 21h 6m
Affected: Telephones
Timeline · 3 updates
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identified Sep 02, 2025, 05:29 PM UTC
We have identified a partial external call center outage affecting users attempting to reach call centers at UVU. Updates will be provided as we learn more.
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monitoring Sep 02, 2025, 06:29 PM UTC
A fix has been applied and all call centers at UVU should be functioning normally. We will continue to monitor the call centers closely.
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resolved Sep 03, 2025, 02:36 PM UTC
The partial UVU call center outage has been resolved. Please contact the Service Desk if you experience any further issues.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 06:14 PM UTC
- Resolved
- Sep 05, 2025, 10:18 PM UTC
- Duration
- 10d 4h
Affected: Wireless Network
Timeline · 5 updates
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investigating Aug 26, 2025, 06:14 PM UTC
We are investigating reports of an intermittent Wi-Fi connectivity outage. Updates will be provided as we learn more.
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monitoring Aug 26, 2025, 08:48 PM UTC
A fix has been applied and campus Wi-Fi services should be available and functioning as expected. We will continue to monitor campus Wi-Fi services closely.
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investigating Aug 27, 2025, 06:15 PM UTC
We are investigating connections to campus Wi-Fi potentially taking longer than expected. Updates will be posted as we learn more.
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monitoring Sep 05, 2025, 08:27 PM UTC
A fix has been applied and campus Wi-Fi services should be available and functioning as expected. We will continue to monitor campus Wi-Fi services closely.
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resolved Sep 05, 2025, 10:18 PM UTC
The Wi-Fi outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2025, 04:00 PM UTC
- Resolved
- Aug 27, 2025, 07:37 PM UTC
- Duration
- 1d 3h
Affected: TIMS Employee Time Management
Timeline · 4 updates
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investigating Aug 26, 2025, 04:00 PM UTC
We are investigating reports of a tims.uvu.edu outage. Updates will be provided as we learn more.
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identified Aug 26, 2025, 05:03 PM UTC
We have identified degraded performance when accessing tims.uvu.edu. The service is up, however response times may be longer than usual. Updates will be provided as we learn more.
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monitoring Aug 26, 2025, 07:54 PM UTC
A fix has been applied and tims.uvu.edu should be available and functioning as expected. We will continue to monitor tims.uvu.edu closely. Please contact the service desk if any issues are encountered.
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resolved Aug 27, 2025, 07:37 PM UTC
The tims.uvu.edu outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 07:13 PM UTC
- Resolved
- Aug 21, 2025, 04:34 PM UTC
- Duration
- 21h 20m
Affected: General IT Services
Timeline · 3 updates
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investigating Aug 20, 2025, 07:13 PM UTC
We are investigating reports of a Microsoft account password reset outage. Updates will be provided as we learn more.
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monitoring Aug 20, 2025, 07:30 PM UTC
A fix has been applied and Microsoft account password reset should be available for all users. We will continue to monitor this closely.
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resolved Aug 21, 2025, 04:34 PM UTC
The outage affecting Microsoft account password reset has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 05:31 PM UTC
- Resolved
- Aug 25, 2025, 03:55 PM UTC
- Duration
- 4d 22h
Affected: Office 365
Timeline · 2 updates
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investigating Aug 20, 2025, 05:31 PM UTC
We are investigating reports of a Microsoft Outlook outage affecting new faculty members. Updates will be provided as we learn more.
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resolved Aug 25, 2025, 03:55 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 20, 2025, 01:45 PM UTC
- Resolved
- Aug 20, 2025, 09:12 PM UTC
- Duration
- 7h 27m
Affected: myUVU General Services
Timeline · 4 updates
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investigating Aug 20, 2025, 01:45 PM UTC
We are investigating reports of a UVU online campus map outage. Updates will be provided as we learn more.
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identified Aug 20, 2025, 02:15 PM UTC
We have identified a UVU online campus map outage related to the underlying 3rd party service. Updates will be provided as we learn more.
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monitoring Aug 20, 2025, 02:28 PM UTC
The 3rd party issue preventing UVU maps from loading has been resolved, and UVU maps should be available to all users. We will continue to monitor UVU map availability closely.
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resolved Aug 20, 2025, 09:12 PM UTC
The UVU campus maps outage has been resolved. Please contact the Service Desk if you experience any more issues.
Read the full incident report →
