Utah Valley University experienced a major incident on April 9, 2026 affecting myUVU Student Services and myUVU Employee Services, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2026, 05:20 PM UTC
We are investigating reports of a myUVU outage affecting students ability to message advisors via the "Send a Message" button in myUVU. Advisors may also be unable to receive messages from the Message Advisor link at this time. Updates will be provided as we learn more.
- investigating Apr 09, 2026, 05:22 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 09, 2026, 06:35 PM UTC
A fix has been applied and emails sent via myUVU to advisors and others are now correctly being sent to recipients. We will continue to monitor myUVU closely.
- resolved Apr 09, 2026, 10:19 PM UTC
The myUVU outage affecting users ability to email via myUVU has been resolved. Please contact the Service Desk if you experience any more issues.