Landis Phone Queues Outage

Update timeline

1. identified Feb 10, 2026, 03:07 PM UTC

   We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page. Updates will be provided as we learn more.

2. identified Feb 10, 2026, 03:33 PM UTC

   Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page.

3. identified Feb 10, 2026, 03:50 PM UTC

   Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. Financial aid may be emailed at [email protected] or via support ticket. Admissions may be reached via live chat, via email at [email protected], or via support ticket. For details from Landis, please see the Landis status page.

4. identified Feb 13, 2026, 05:28 PM UTC

   3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.

5. monitoring Feb 13, 2026, 10:48 PM UTC

   A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.

6. resolved Feb 14, 2026, 01:54 AM UTC

   The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.