Utah Valley University experienced a minor incident on February 10, 2026 affecting General IT Services, lasting 3d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 10, 2026, 03:07 PM UTC
We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page. Updates will be provided as we learn more.
- identified Feb 10, 2026, 03:33 PM UTC
Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page.
- identified Feb 10, 2026, 03:50 PM UTC
Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. Financial aid may be emailed at [email protected] or via support ticket. Admissions may be reached via live chat, via email at [email protected], or via support ticket. For details from Landis, please see the Landis status page.
- identified Feb 13, 2026, 05:28 PM UTC
3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.
- monitoring Feb 13, 2026, 10:48 PM UTC
A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.
- resolved Feb 14, 2026, 01:54 AM UTC
The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.