Utah Valley University had 52 outages in the last 2 years totaling 967h 54m of downtime — averaging 2.1 incidents per month.
There were 52 Utah Valley University outages since August 13, 2025 totaling 967h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified a Confluence outage affecting all users. Updates will be provided as we learn more. Please see the Atlassian Statuspage for details.
The Confluence outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of Workplace and Student not loading in myUVU. Updates will be provided as we learn more.
A fix for the loading issue on Workplace and Student pages in myUVU has been applied. The situation is being monitored to ensure continued functionality
The myUVU outage impacting Workplace and Student users has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a networking outage in the CS - Computer Science and LC - Losee Center buildings. Updates will be provided as we learn more.
A fix has been applied and networking should be available to all users. We will continue to monitor the network status closely.
The networking outage affecting the CS and LC buildings has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports that newly admitted students cannot access UVU Mobile App. Updates will be provided as we learn more.
To access the UVU student mobile app, newly admitted students can enroll through my.uvu.edu. After enrolling, they will then be able to access the mobile app.
Newly admitted students should now be able to access the UVU Student mobile app. We are actively working to restore access for incoming concurrent enrollment students.
All newly admitted students should now be able to access the UVU Student mobile app.
The Partial Mobile App outage affecting newly admitted student's access to the app has been resolved. Please contact the Service Desk if you experience any more issues.
We have identified an external Instructure Canvas outage affecting all users. Updates will be provided as we learn more. Investigating: We are investigating reports that Canvas is unavailable. Please close the browser if presented with a web page other than expected. We will report back as we know more.
Canvas should now be available to all users. We will continue to monitor Canvas closely.
The Canvas outage has been resolved. Please contact the Service Desk if you experience any more issues.
We have identified an outage affecting users ability to use Wolverine Track. Updates will be provided as we learn more.
A fix has been applied and Wolverine Track should be available to all users. We will continue to monitor Wolverine Track closely.
The Wolverine Track outage has been resolved. Please contact the Service Desk if you experience any more issues.
We have identified a third party vendor outage affecting users ability to complete the USHE concurrent enrollment participation form. Updates will be provided as we learn more.
The USHE concurrent enrollment participation form outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a myUVU outage affecting students ability to message advisors via the "Send a Message" button in myUVU. Advisors may also be unable to receive messages from the Message Advisor link at this time. Updates will be provided as we learn more.
We are continuing to investigate this issue.
A fix has been applied and emails sent via myUVU to advisors and others are now correctly being sent to recipients. We will continue to monitor myUVU closely.
The myUVU outage affecting users ability to email via myUVU has been resolved. Please contact the Service Desk if you experience any more issues.
Third-party technology partner Civitas Learning has identified an issue that may cause emails sent by UVU staff to be delivered to a larger student audience than intended. Until further notice, advisors should refrain from using the group filtering feature in Civitas to send emails. Students are encouraged to verify the accuracy of any emails received from UVU faculty or staff while this issue is being investigated and resolved.
A fix has been applied by the third-party vendor of Civitas Learning, and the system should be functioning normally for all users. We will continue to monitor Civitas Learning closely.
The Civitas Learning outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a Banner outage. Updates will be provided as we learn more.
A fix has been applied and Banner should be available for all users. We will continue to monitor Banner closely.
The Banner outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a service outage with Microsoft Planner affecting users' ability to load plans. Updates will be provided as we learn more.
The loading issue with Microsoft Planner is intermittent and users report that service is now available again. We will continue to monitor the service closely.
The Microsoft Planner loading outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a my.uvu.edu outage. Updates will be provided as we learn more.
A fix has been applied and my.uvu.edu should be available to all users. We will continue to monitor my.uvu.edu closely.
The my.uvu.edu outage has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of an outage affecting Paymytuition, affecting users' ability to make tuition payments using the Paymytuition website. Updates will be provided as we learn more.
A fix has been applied and PayMyTuition should be available for all users. We will continue to monitor PayMyTuition closely.
The PayMyTuition outage has been resolved. Please contact the Service Desk if you experience any further issues.
We are investigating reports of a network outage on the first floor of the Browning Administration building. Updates will be provided as we learn more.
We have identified a wired and wireless network outage affecting Browning Administration floor 1, including BA104 and the surrounding offices. Updates will be provided as we learn more.
The network outage is also affecting the Woodbury Business building floor 1.
Network functionality has been restored to the Browning Administration building. The Woodbury Business building is still affected.
A fix has been applied and networking should be available at all locations. We will continue to monitor the network closely.
The network outage affecting the BA and WB buildings has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating an issue that is preventing students from accessing McGraw Hill Connect via Canvas. More information will be provided as we learn more.
Third party content provider McGraw Hill is reporting an issue preventing students from accessing some content through Canvas. More information will be provided as we learn more.
The outage impacting McGraw Hill Connect access via Canvas has been resolved. Please contact the Service Desk should you encounter further issues.
We have identified a Landis outage affecting UVU call center phone queues, including the Enterprise Service Desk. If you need support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page. Updates will be provided as we learn more.
Landis reports that the phone queues outage is intermittent, so calls made to the Enterprise Service Desk and other affected UVU call centers may continue to fail. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. For details from Landis, please see the Landis status page.
Calls made to the Enterprise Service Desk, Financial Aid, and Admissions may fail due to an intermittent outage affecting Landis call queues. For non-phone support from the Enterprise Service Desk, please use the support chat or submit a support ticket. Financial aid may be emailed at [email protected] or via support ticket. Admissions may be reached via live chat, via email at [email protected], or via support ticket. For details from Landis, please see the Landis status page.
3rd party software vendor Landis continues to troubleshoot the call queue outage. Additional details will be provided as we learn more.
A fix has been applied and calls made to the Enterprise Service Desk, Financial Aid, and Admissions should route normally. We will continue to monitor the phone systems closely.
The Landis outage affecting UVU call centers has been resolved. Please contact the Service Desk if you experience any more issues.
We are investigating reports of a delayed and/or failed logins to some of the Computer Science building lab computers. Updates will be provided as we learn more.
The login issues impacting multiple Computer Science Building lab computers persists, and we are continuing to investigate. Additional updates will be provided as we work towards resolution.
The login delays are ongoing, and our team is actively working to resolve the issue. We will provide an update as soon as more information becomes available.
A fix has been applied and logins for the Computer Science lab machines should now be working normally. We will continue to monitor the CS computer labs closely.
The computer lab login issue in the Computer Science building has been resolved. Please contact the Service Desk if you experience any further issues.
We are investigating reports of an outage preventing users from changing their Microsoft account password. Updates will be provided as we learn more.
A fix has been applied and users should now be able to change their Microsoft account password. We will continue to monitor closely.
The outage preventing users from changing their Microsoft account password has been resolved. Please contact the Service Desk if you experience any more issues.
Microsoft is reporting cloud service degradation that may impact Microsoft product performance. Updates will be provided as we learn more.
Microsoft reports their service degradation issue has been resolved. Please contact the Service Desk if you experience further issues.
We are investigating a partial network outage affecting the Science Building floors 0 & 2 and the Losee Center. Updates will be provided as we learn more.
We have identified a network outage affecting multiple locations across campus. Updates will be provided as we learn more.
Network connectivity to some buildings has been restored, and other impacted areas are being addressed. There may be continued network connectivity issues across campus as we work to resolve the issue.
All network issues affecting student-accessible areas on the main campus have been resolved. We are continuing to address connectivity issues at the Provo airport. Additional updates will be provided as work progresses.
A fix has been applied and the network should be functioning normally for all students. We will continue to monitor UVU's network health closely.
The network outage has been resolved. Please contact the Service Desk if you experience further issues.
We have identified a partial Microsoft outage affecting the Service Desk's ability to reset passwords for users as well as other Microsoft account issues. Updates will be provided as we learn more.
The vendor is aware and is actively working to rectify the issue.
A fix has been applied and Microsoft services should be available for all users. We will continue to monitor this closely.
The Microsoft services outage has been resolved. Please contact the Service Desk if you encounter any further issues.
We are investigating reports of a network outage at the UVU Lehi Campus Building # 2. Updates will be provided as we learn more.
A fix has been applied and networking should be available to all users at Lehi campus. We will continue to monitor the network closely.
We are continuing to monitor for any further issues.
The network outage at UVU Lehi Campus Building # 2 has been resolved. Please contact the Service Desk if you experience further issues.
We are investigating reports of a wired network outage on the third floor of the CB building. Updates will be provided as we learn more.
The wired network outage affecting CB floor 3 has been resolved. Please contact the Service Desk if you experience any more issues.
We have identified degraded performance of various Atlassian products, including Jira, Confluence, and other Atlassian services caused by the vendor. This may impact the ability to create Jira tickets or request assistance from the Enterprise Service Desk online. Should you require immediate assistance, please contact the Service Desk via phone at 801.863.8888.
Atlassian reports a fix has been applied and all affected Atlassian products should be available. We will continue to monitor Atlassian product performance closely.
The Atlassian products performance issue has been resolved. Please contact the Service Desk if you experience any further issues.
We have identified a partial Banner Application Navigator outage. Updates will be provided as we learn more.
A fix has been applied and Banner services should be available to all users. We will continue to monitor the service status closely.
The Banner Application Navigator outage has been resolved. Please contact the Service Desk if you experience any more issues.