Utah Valley University incident

Microsoft Account Password Change Outage

Major Resolved View vendor source →

Utah Valley University experienced a major incident on February 6, 2026 affecting Employee Email and Student Gmail, lasting 5h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2026, 05:56 PM UTC
Resolved
Feb 06, 2026, 11:05 PM UTC
Duration
5h 8m
Detected by Pingoru
Feb 06, 2026, 05:56 PM UTC

Affected components

Employee EmailStudent Gmail

Update timeline

  1. investigating Feb 06, 2026, 05:56 PM UTC

    We are investigating reports of an outage preventing users from changing their Microsoft account password. Updates will be provided as we learn more.

  2. monitoring Feb 06, 2026, 07:09 PM UTC

    A fix has been applied and users should now be able to change their Microsoft account password. We will continue to monitor closely.

  3. resolved Feb 06, 2026, 11:05 PM UTC

    The outage preventing users from changing their Microsoft account password has been resolved. Please contact the Service Desk if you experience any more issues.