Utah Valley University Outage History
Utah Valley University is up right nowPingoru has recorded 69 incidents for Utah Valley University: 65 in the last 12 months and 20 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 342 of 720 (47%) |
| May 2026 | 3 | 213 of 744 (29%) |
| June 2026 | 3 | 178 of 720 (25%) |
| July 2026 | 5 | 176 of 744 (24%) |
| August 2026 | 2 | 201 of 744 (27%) |
| September 2026 | 4 | 172 of 720 (24%) |
| October 2026 | 14 | 246 of 593 (42%) |
Incidents, newest first
Major December 4, 2025 TouchNet Outage 20h 56m Tuition Payment Services
Started Dec 04, 2025, 06:32 PM UTC· resolved Dec 05, 2025, 03:28 PM UTC
- identified Dec 04, 2025, 06:32 PM UTC
We have identified a TouchNet outage affecting students ability to pay tuition. Updates will be provided as we learn more.
- monitoring Dec 04, 2025, 08:50 PM UTC
A fix has been applied and TouchNet should be available to all users. We will continue to monitor this closely.
- resolved Dec 05, 2025, 03:28 PM UTC
The TouchNet outage has been resolved. Please contact the Service Desk if you experience further issues.
Major December 3, 2025 Windows Hello PIN Login Outage 1d UVU Accounts
Started Dec 03, 2025, 03:33 PM UTC· resolved Dec 04, 2025, 03:58 PM UTC
- investigating Dec 03, 2025, 03:33 PM UTC
We are investigating reports of a Windows Hello PIN login outage affecting some users' ability to log into Windows. Updates will be provided as we learn more.
- identified Dec 03, 2025, 03:50 PM UTC
We have identified a Windows Hello sign-in outage affecting users' ability to login to Windows using PIN or biometrics, due to a KDC certificate error. Users may log in using their password as a workaround. If you need your UVU Windows password reset, you may request in-person at the Enterprise Service Desk in the LA building hallway, over the phone at 801-863-8000, or online at https://uvu-it.atlassian.net/servicedesk/customer/portal/31/group/117/create/455
- monitoring Dec 03, 2025, 08:49 PM UTC
A fix has been applied and Windows Hello login should be available to all users. We will continue to monitor the service closely.
- resolved Dec 04, 2025, 03:58 PM UTC
The Windows Hello service outage has been resolved. Please contact the Service Desk if you experience any more issues.
Minor December 1, 2025 Partial Course Evaluation Outage 22h 20m General IT Services
Started Dec 01, 2025, 05:15 PM UTC· resolved Dec 02, 2025, 03:35 PM UTC
- identified Dec 01, 2025, 05:15 PM UTC
We have identified an outage causing some course evaluations to not be sent. Updates will be provided as we learn more.
- monitoring Dec 01, 2025, 10:45 PM UTC
A fix has been applied and course evaluations should be available to be sent to all users. We will continue to monitor this closely.
- resolved Dec 02, 2025, 03:35 PM UTC
The partial course evaluation outage has been resolved. Please contact the Service Desk if you experience further issues.
Major November 26, 2025 Campus Phone System Outage 5h 30m Telephones
Started Nov 26, 2025, 03:57 PM UTC· resolved Nov 26, 2025, 09:28 PM UTC
- identified Nov 26, 2025, 03:57 PM UTC
We have identified a phone system outage affecting the ability for UVU offices to accept calls. Updates will be provided as we learn more.
- monitoring Nov 26, 2025, 05:13 PM UTC
A fix has been applied and phones should be available to accept calls across campus. We will continue to monitor it closely.
- resolved Nov 26, 2025, 09:28 PM UTC
The phone system outage affecting UVU offices has been resolved. Please contact the Service Desk if you experience any more issues.
Major November 19, 2025 Partial HP Building Network Outage 3h 42m Wired Network, Classroom Streaming Services
Started Nov 19, 2025, 04:40 PM UTC· resolved Nov 19, 2025, 08:22 PM UTC
- investigating Nov 19, 2025, 04:40 PM UTC
We are investigating reports of a Health Professions (HP) building network service outage affecting classroom computers and streaming. Updates will be provided as we learn more.
- monitoring Nov 19, 2025, 05:48 PM UTC
A fix has been applied and power and networking should be available at the HP building. We will continue to monitor the situation closely.
- resolved Nov 19, 2025, 08:22 PM UTC
The power and networking outage affecting the HP building has been resolved. Please contact the Service Desk if you experience any more issues.
Major November 5, 2025 Partial Microsoft License outage 7d 22h Employee Email, Office 365, Teams
Started Nov 05, 2025, 11:16 PM UTC· resolved Nov 13, 2025, 10:16 PM UTC
- identified Nov 05, 2025, 11:16 PM UTC
We have identified a Microsoft licensing issue affecting UVU personnel. Some employees are unable to access certain Microsoft products, such as Microsoft365 and Teams. We are working with the vendor to resolve the issue. Updates will be provided as we learn more.
- identified Nov 07, 2025, 11:20 PM UTC
We are still working with the vendor to resolve the issue. Updates will be provided as we learn more.
- monitoring Nov 13, 2025, 06:30 PM UTC
A fix has been applied and Microsoft licensing should be available for all users. We will continue to monitor this closely.
- resolved Nov 13, 2025, 10:16 PM UTC
The Partial Microsoft License outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major November 5, 2025 Partial MyUVU Student Outage 8h 27m myUVU Student Services
Started Nov 05, 2025, 04:59 PM UTC· resolved Nov 06, 2025, 01:26 AM UTC
- investigating Nov 05, 2025, 04:59 PM UTC
We are investigating reports of a partial MyUVU outage affecting the student dashboard. The My Major and My Registration Status sections may be blank for some users. Updates will be provided as we learn more.
- monitoring Nov 05, 2025, 10:27 PM UTC
A fix has been applied and all features of the myUVU student dashboard should be available to all users. We will continue to monitor it closely.
- resolved Nov 06, 2025, 01:26 AM UTC
The myUVU outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major November 4, 2025 Wolverine Access Outage 17h 39m myUVU Student Services
Started Nov 04, 2025, 10:39 PM UTC· resolved Nov 05, 2025, 04:18 PM UTC
- investigating Nov 04, 2025, 10:39 PM UTC
We are investigating reports of a Wolverine Access outage. Updates will be provided as we learn more.
- resolved Nov 05, 2025, 04:18 PM UTC
The Wolverine Access outage has been resolved. Please contact the Service Desk if you experience further issues.
Major November 3, 2025 UFRA Registration Outage 4h 6m Class Registration
Started Nov 03, 2025, 04:31 PM UTC· resolved Nov 03, 2025, 08:38 PM UTC
- investigating Nov 03, 2025, 04:31 PM UTC
We are investigating reports of a registration outage affecting users' ability to register for UFRA winter fire school. Updates will be provided as we learn more.
- resolved Nov 03, 2025, 08:38 PM UTC
The registration outage affecting users' ability to register for UFRA winter fire school has been resolved. A registration re-launch will be required. Please see UFRA's website for more information. https://www.uvu.edu/ufra/training/winterfireschool.html
Major October 31, 2025 Microsoft Teams Room account sign-in outage 5d 7h Audio/Video Support, General IT Services
Started Oct 31, 2025, 05:34 PM UTC· resolved Nov 06, 2025, 01:26 AM UTC
- investigating Oct 31, 2025, 05:34 PM UTC
We are investigating reports of a Microsoft Teams Room outage preventing sign-in, affecting meeting rooms across campus. Updates will be provided as we learn more.
- identified Oct 31, 2025, 07:31 PM UTC
We have identified a licensing issue affecting Microsoft Teams Room-enabled devices causing them to be non-functional. Updates will be provided as we learn more.
- identified Nov 03, 2025, 04:06 PM UTC
We are currently experiencing a campus-wide disruption affecting Microsoft Teams conferencing systems. DX is aware of this issue and is actively working with Microsoft for resolution. The outage is due to a licensing inconsistency with Teams Rooms following our license renewal. We are working with Microsoft to resolve the issue as soon as possible. Updates will be provided as we learn more. Please contact AVSE with any temporary workaround needs at (801)863-1111.
- identified Nov 03, 2025, 04:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 05, 2025, 05:15 PM UTC
The majority of Teams Room enabled rooms are working now. The few remaining rooms experiencing issues are still being investigated.
- monitoring Nov 05, 2025, 09:56 PM UTC
A fix has been applied and Teams Room-enabled devices should be available for all users. We will continue to monitor them closely.
- resolved Nov 06, 2025, 01:26 AM UTC
The Microsoft Teams Room outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major October 29, 2025 Partial Cloud Services Outage 1d 22h myUVU Student Services, myUVU Employee Services, General IT Services
Started Oct 29, 2025, 04:46 PM UTC· resolved Oct 31, 2025, 03:26 PM UTC
- identified Oct 29, 2025, 04:46 PM UTC
We have identified a partial cloud vendor outage affecting password resets, testing services, campus call centers, and other campus IT services. Updates will be provided as we learn more.
- identified Oct 29, 2025, 04:58 PM UTC
Update: the Service Desk and Financial Aid office are unable to receive calls right now. If you need to contact either department, please contact them online through a ticket or a chat through https://www.uvu.edu/servicedesk/
- identified Oct 29, 2025, 06:08 PM UTC
Update: the Service Desk has some services restored, such as password resets and authentication method modifications. Email services and calls are still affected.
- identified Oct 29, 2025, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 29, 2025, 09:06 PM UTC
Update: Campus call centers are available to receive calls again. Restoration of other affected services is ongoing. Updates will be provided as more services become available.
- monitoring Oct 30, 2025, 06:06 PM UTC
A fix has been applied and all affected services should be available to all users. We will continue to monitor it closely.
- resolved Oct 31, 2025, 03:26 PM UTC
The partial cloud vendor outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major October 29, 2025 Financial Aid Student Forms Outage 1d 1h myUVU Student Services
Started Oct 29, 2025, 04:37 PM UTC· resolved Oct 30, 2025, 06:07 PM UTC
- identified Oct 29, 2025, 04:37 PM UTC
We have identified a Financial Aid Student Forms outage affecting all users attempting to access uvu.studentforms.com. Updates will be provided as we learn more.
- monitoring Oct 29, 2025, 10:42 PM UTC
A fix has been applied and Financial Aid Student Forms should be available to all users. We will continue to monitor it closely.
- resolved Oct 30, 2025, 06:07 PM UTC
The Financial Aid Student Forms outage has been resolved. Please contact the Service Desk if you experience any more issues.
Major October 21, 2025 Partial Admissions Outage 3h 19m General IT Services
Started Oct 21, 2025, 06:07 PM UTC· resolved Oct 21, 2025, 09:27 PM UTC
- investigating Oct 21, 2025, 06:07 PM UTC
We are investigating reports of a partial Admissions outage. Updates will be provided as we learn more.
- monitoring Oct 21, 2025, 07:57 PM UTC
A fix has been applied and Admissions services should be available. We will continue to monitor Admissions services closely.
- resolved Oct 21, 2025, 09:27 PM UTC
The partial Admissions outage has been resolved. Please contact the Service Desk if you experience any more issues.
Critical October 20, 2025 Canvas and other cloud-provided service outage 1d 7h Canvas
Started Oct 20, 2025, 01:30 PM UTC· resolved Oct 21, 2025, 09:29 PM UTC
- identified Oct 20, 2025, 01:30 PM UTC
Instructure has identified an outage affecting Canvas access due to a third-party issue. Canvas will be unavailable until the issue is resolved. Updates will be provided as we learn more. List of affected services: Canvas, Jira/Confluence, Qualtrics, Element 451
- identified Oct 20, 2025, 01:52 PM UTC
This outage is also affecting Atlassian products, such as Jira and Confluence. Other services could be affected if supported by Amazon Web Services (AWS). Updates will be provided as we learn more.
- identified Oct 20, 2025, 04:06 PM UTC
Update: Qualtrics is also affected by this incident.
- identified Oct 20, 2025, 04:07 PM UTC
Update: Qualtrics is also affected by this incident.
- identified Oct 20, 2025, 04:50 PM UTC
Update: Element 451, used for student applications to UVU, and Civitas Advising/Administrative Analytics (Inspire and Illume) are is also affected by this incident.
- identified Oct 20, 2025, 07:19 PM UTC
Update: EBSCO and ProQuest research databases are impacted by this issue.
- identified Oct 21, 2025, 02:52 AM UTC
Update: Amazon Web Services reports all systems operational and we are in process of validating our systems. Canvas and Atlassian products (Jira and Confluence) are back online and should be available to all users. Other systems are still awaiting validation.
- identified Oct 21, 2025, 04:53 PM UTC
Update: All services but Element 451 have been validated as working. Updates will be provided as we learn more.
- monitoring Oct 21, 2025, 05:22 PM UTC
All services have been validated and should be available to UVU students and employees. We will continue to monitor them closely.
- resolved Oct 21, 2025, 09:29 PM UTC
The AWS outage affecting various UVU services has been resolved. Please contact the Service Desk if you experience any more issues.
Major October 9, 2025 Various Microsoft 365 Admin Services Outage 18h 42m Office 365
Started Oct 09, 2025, 08:55 PM UTC· resolved Oct 10, 2025, 03:37 PM UTC
- investigating Oct 09, 2025, 08:55 PM UTC
We are investigating reports of a Microsoft 365 admin services outage. Support of Microsoft 365 services may be limited at this time. Updates will be provided as we learn more.
- monitoring Oct 09, 2025, 10:05 PM UTC
A fix has been applied and Microsoft 365 admin services should be available for users. We will continue to monitor this closely.
- resolved Oct 10, 2025, 03:37 PM UTC
The Microsoft 365 Admin Services outage has been resolved. Please contact the Service Desk if you experience any more issues.