Utah Valley University experienced a minor incident on December 22, 2025 affecting General IT Services, lasting 4h 52m. The incident has been resolved; the full update timeline is below.
Affected components
General IT Services
Update timeline
- identified Dec 22, 2025, 06:26 PM UTC
We have identified a partial Microsoft outage affecting the Service Desk's ability to reset passwords for users as well as other Microsoft account issues. Updates will be provided as we learn more.
- identified Dec 22, 2025, 06:51 PM UTC
The vendor is aware and is actively working to rectify the issue.
- monitoring Dec 22, 2025, 08:13 PM UTC
A fix has been applied and Microsoft services should be available for all users. We will continue to monitor this closely.
- resolved Dec 22, 2025, 11:19 PM UTC
The Microsoft services outage has been resolved. Please contact the Service Desk if you encounter any further issues.