Utah Valley University incident

Civitas Learning Email Issue

Resolved after 4 days 21 hours, affecting General IT Services, on April 8, 2026.

resolved Apr 13, 2026, 07:30 PM UTC

The Civitas Learning outage has been resolved. Please contact the Service Desk if you experience any more issues.

Started
Apr 08, 2026, 09:42 PM UTC
Resolved
Apr 13, 2026, 07:30 PM UTC
Duration
4d 21h
Detected by Pingoru
Apr 08, 2026, 09:42 PM UTC

Affected components

General IT Services

Update timeline

  1. identified Apr 08, 2026, 09:42 PM UTC

    Third-party technology partner Civitas Learning has identified an issue that may cause emails sent by UVU staff to be delivered to a larger student audience than intended. Until further notice, advisors should refrain from using the group filtering feature in Civitas to send emails. Students are encouraged to verify the accuracy of any emails received from UVU faculty or staff while this issue is being investigated and resolved.

  2. monitoring Apr 13, 2026, 02:56 PM UTC

    A fix has been applied by the third-party vendor of Civitas Learning, and the system should be functioning normally for all users. We will continue to monitor Civitas Learning closely.

  3. resolved Apr 13, 2026, 07:30 PM UTC

    The Civitas Learning outage has been resolved. Please contact the Service Desk if you experience any more issues.

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