Utah Valley University incident

Partial Mobile App Outage

Resolved after 6 days 21 hours, affecting myUVU Student Services, on May 8, 2026.

resolved May 15, 2026, 05:51 PM UTC

The Partial Mobile App outage affecting newly admitted student's access to the app has been resolved. Please contact the Service Desk if you experience any more issues.

Started
May 08, 2026, 08:38 PM UTC
Resolved
May 15, 2026, 05:51 PM UTC
Duration
6d 21h
Detected by Pingoru
May 08, 2026, 08:38 PM UTC

Affected components

myUVU Student Services

Update timeline

  1. investigating May 08, 2026, 08:38 PM UTC

    We are investigating reports that newly admitted students cannot access UVU Mobile App. Updates will be provided as we learn more.

  2. identified May 08, 2026, 09:10 PM UTC

    To access the UVU student mobile app, newly admitted students can enroll through my.uvu.edu. After enrolling, they will then be able to access the mobile app.

  3. identified May 13, 2026, 02:23 PM UTC

    Newly admitted students should now be able to access the UVU Student mobile app. We are actively working to restore access for incoming concurrent enrollment students.

  4. monitoring May 14, 2026, 09:51 PM UTC

    All newly admitted students should now be able to access the UVU Student mobile app.

  5. resolved May 15, 2026, 05:51 PM UTC

    The Partial Mobile App outage affecting newly admitted student's access to the app has been resolved. Please contact the Service Desk if you experience any more issues.

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