Twilio incident

User Authentication Identity Gateway API Failure Increase in United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 5, 2026 affecting Lookup Identity Match and Lookup SIM Swap and 1 more component, lasting 17h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 12:26 PM UTC
Resolved
Jun 06, 2026, 06:04 AM UTC
Duration
17h 38m
Detected by Pingoru
Jun 05, 2026, 12:26 PM UTC

Affected components

Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 05, 2026, 12:26 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 05, 2026, 01:28 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 05, 2026, 03:29 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. identified Jun 05, 2026, 05:17 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. identified Jun 05, 2026, 06:18 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. identified Jun 05, 2026, 08:19 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Jun 05, 2026, 10:05 PM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. monitoring Jun 06, 2026, 12:05 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  9. monitoring Jun 06, 2026, 04:05 AM UTC

    We have observed a recovery in User Authentication Identity Gateway API failure increase in the United Kingdom and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  10. resolved Jun 06, 2026, 06:04 AM UTC

    The incident has been resolved and User Authentication Identity Gateway API failure increase in the United Kingdom is operating normally.