Twilio incident

User Authentication Identity Gateway API Failure Increase in United Kingdom

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Lookup Identity Match and Lookup SIM Swap and 1 more component, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 05, 2026, 12:26 PM UTC
Resolved
Ongoing
Duration
● 3h 4m
Detected by Pingoru
Jun 05, 2026, 12:26 PM UTC

Affected components

Lookup Identity MatchLookup SIM SwapLegacy Identity MatchAndAttributes

Update timeline

  1. investigating Jun 05, 2026, 12:26 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 05, 2026, 01:28 PM UTC

    Twilio customers may be experiencing User Authentication Identity Gateway API failure increase in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.