Twilio incident

Whatsapp Sender Onboarding Unavailable

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Messaging Channels, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 12:23 AM UTC
Resolved
Ongoing
Duration
● 2h 22m
Detected by Pingoru
Jun 04, 2026, 12:23 AM UTC

Affected components

Messaging Channels

Update timeline

  1. investigating Jun 04, 2026, 12:23 AM UTC

    We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 04, 2026, 01:27 AM UTC

    We are aware of an issue affecting WhatsApp sender onboarding. Customers are unable to complete the onboarding process for new WhatsApp senders. Our team is actively investigating. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified Jun 04, 2026, 01:52 AM UTC

    Our engineers have identified the issue affecting WhatsApp sender onboarding and are actively working on a resolution. We will provide another update within the next hour or sooner if additional information becomes available.

  4. monitoring Jun 04, 2026, 02:17 AM UTC

    WhatsApp sender onboarding is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.