Twilio incident

SMS Delivery Failures from Twilio to Multiple Networks in Multiple Countries

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 6, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 11h 40m. The incident has been resolved; the full update timeline is below.

Started
Jun 06, 2026, 10:33 PM UTC
Resolved
Jun 07, 2026, 10:14 AM UTC
Duration
11h 40m
Detected by Pingoru
Jun 06, 2026, 10:33 PM UTC

Affected components

SMS Long Code, North AmericaSMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North AmericaSMS, Latin AmericaSMS, APACSMS, EuropeSMS, Middle East & Africa

Update timeline

  1. investigating Jun 06, 2026, 10:33 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 06, 2026, 11:06 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 07, 2026, 12:06 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 07, 2026, 02:07 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Jun 07, 2026, 04:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Jun 07, 2026, 06:12 AM UTC

    We have observed a recovery in SMS delivery from Twilio to multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. monitoring Jun 07, 2026, 10:12 AM UTC

    We have observed a recovery in SMS delivery from Twilio to multiple countries and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. resolved Jun 07, 2026, 10:14 AM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries is operating normally.