Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Telcel Mexico

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 3, 2026 affecting SMS, Latin America, lasting 12h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 06:56 AM UTC
Resolved
Jun 03, 2026, 07:19 PM UTC
Duration
12h 23m
Detected by Pingoru
Jun 03, 2026, 06:56 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Jun 03, 2026, 06:56 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 03, 2026, 07:56 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 03, 2026, 09:56 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jun 03, 2026, 01:57 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Jun 03, 2026, 05:17 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jun 03, 2026, 07:19 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Telcel network subscribers in Mexico is operating normally.