Twilio Outage History

Started Sep 14, 2026, 09:25 PM UTC· resolved Sep 15, 2026, 09:09 AM UTC

1. identified Sep 14, 2026, 09:25 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 14, 2026, 10:26 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 15, 2026, 12:27 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Sep 15, 2026, 04:27 AM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

5. resolved Sep 15, 2026, 09:09 AM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.

Read the full incident report →

Started Sep 14, 2026, 08:00 PM UTC· resolved Sep 14, 2026, 08:00 PM UTC

1. resolved Sep 14, 2026, 08:02 PM UTC

   Starting on 09/08/2026, 03:58:00 Pm Utc Twilio Customers Experienced Retryable Message Being Skipped in Production Intermittently. The Issue Was Resolved on 09/14/2026, 07:33:00 Pm

Read the full incident report →

Started Sep 14, 2026, 04:00 PM UTC· resolved Sep 15, 2026, 04:47 AM UTC

1. investigating Sep 14, 2026, 04:00 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 14, 2026, 04:12 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 14, 2026, 05:13 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 14, 2026, 07:13 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 14, 2026, 09:53 PM UTC

   Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 14, 2026, 11:14 PM UTC

   Twilio customers may be experiencing voice call failures and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Sep 15, 2026, 03:55 AM UTC

   We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Argentina and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Sep 15, 2026, 04:47 AM UTC

   The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers in Argentina are operating normally.

Read the full incident report →

Started Sep 14, 2026, 03:51 PM UTC· resolved Sep 14, 2026, 10:56 PM UTC

1. investigating Sep 14, 2026, 03:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 14, 2026, 04:20 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 14, 2026, 04:59 PM UTC

   We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 14, 2026, 07:07 PM UTC

   We have observed a recovery in SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Sep 14, 2026, 10:56 PM UTC

   The incident has been resolved and SMS delivery from Twilio to XL Axiata network subscribers in Indonesia and Smart Axiata network subscribers in Cambodia is operating normally.

Read the full incident report →

Started Sep 14, 2026, 09:48 AM UTC· resolved Sep 14, 2026, 05:27 PM UTC

1. investigating Sep 14, 2026, 09:48 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 14, 2026, 10:48 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 14, 2026, 12:51 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 14, 2026, 03:22 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Sep 14, 2026, 03:24 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 14, 2026, 05:27 PM UTC

   The incident has been resolved and voice calls from a subset of Twilio United States Phone Numbers to network subscribers in Iraq are operating normally.

Read the full incident report →

Started Sep 14, 2026, 08:34 AM UTC· resolved Sep 14, 2026, 03:38 PM UTC

1. investigating Sep 14, 2026, 08:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 14, 2026, 09:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 14, 2026, 11:34 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 14, 2026, 03:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. identified Sep 14, 2026, 03:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Sep 14, 2026, 03:37 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Sep 14, 2026, 03:38 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.

Read the full incident report →

Started Sep 12, 2026, 10:08 PM UTC· resolved Sep 15, 2026, 07:28 PM UTC

1. investigating Sep 12, 2026, 10:08 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 12, 2026, 11:13 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 13, 2026, 01:14 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating Sep 13, 2026, 05:15 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. investigating Sep 13, 2026, 01:15 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

6. investigating Sep 14, 2026, 05:16 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

7. investigating Sep 15, 2026, 05:16 AM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team is actively investigating this issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. identified Sep 15, 2026, 02:22 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. identified Sep 15, 2026, 03:23 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

10. monitoring Sep 15, 2026, 05:25 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

11. resolved Sep 15, 2026, 07:28 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Bouygues Telecom network subscribers in France is operating normally.

Read the full incident report →

Started Sep 12, 2026, 09:25 PM UTC· resolved Sep 13, 2026, 12:12 AM UTC

1. investigating Sep 12, 2026, 09:25 PM UTC

   Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 12, 2026, 09:27 PM UTC

   Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 12, 2026, 10:12 PM UTC

   Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Sep 12, 2026, 11:12 PM UTC

   We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 13, 2026, 12:12 AM UTC

   We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and Voice TwiML products when using the Deepgram model. This incident has been resolved.

Read the full incident report →

Started Sep 12, 2026, 12:16 AM UTC· resolved Sep 28, 2026, 03:05 PM UTC

1. investigating Sep 12, 2026, 12:16 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 12, 2026, 12:24 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 12, 2026, 01:25 AM UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 12, 2026, 03:25 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 12, 2026, 07:30 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 12, 2026, 03:31 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

7. identified Sep 13, 2026, 07:31 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

8. identified Sep 14, 2026, 07:32 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. identified Sep 15, 2026, 07:33 AM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. identified Sep 16, 2026, 07:33 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

11. identified Sep 17, 2026, 07:34 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

12. identified Sep 18, 2026, 07:34 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

13. identified Sep 19, 2026, 07:40 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

14. identified Sep 20, 2026, 07:41 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

15. identified Sep 21, 2026, 07:47 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

16. identified Sep 22, 2026, 07:48 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

17. monitoring Sep 23, 2026, 04:58 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

18. monitoring Sep 23, 2026, 06:59 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

19. monitoring Sep 23, 2026, 10:59 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

20. monitoring Sep 23, 2026, 06:59 PM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

21. monitoring Sep 24, 2026, 11:00 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

22. monitoring Sep 25, 2026, 11:01 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

23. monitoring Sep 26, 2026, 11:08 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

24. monitoring Sep 27, 2026, 11:13 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

25. monitoring Sep 28, 2026, 11:26 AM UTC

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

26. resolved Sep 28, 2026, 03:05 PM UTC

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Hong Kong are operating normally.

Read the full incident report →

Started Sep 11, 2026, 08:37 PM UTC· resolved Sep 12, 2026, 06:18 AM UTC

1. investigating Sep 11, 2026, 08:37 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 11, 2026, 08:56 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 11, 2026, 10:07 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 12, 2026, 12:09 AM UTC

   We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified Sep 12, 2026, 02:11 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified Sep 12, 2026, 03:11 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. monitoring Sep 12, 2026, 04:17 AM UTC

   We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. resolved Sep 12, 2026, 06:18 AM UTC

   The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.

Read the full incident report →

Started Sep 11, 2026, 05:02 PM UTC· resolved Sep 11, 2026, 06:48 PM UTC

1. investigating Sep 11, 2026, 05:02 PM UTC

   Our engineers are currently investigating an issue regarding voice insights. We will provide more information as soon as possible.

2. monitoring Sep 11, 2026, 05:34 PM UTC

   Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.

3. resolved Sep 11, 2026, 06:48 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 11, 2026, 01:39 PM UTC· resolved Sep 11, 2026, 03:42 PM UTC

1. investigating Sep 11, 2026, 01:39 PM UTC

   We are currently investigating an incident declared for failing video voice integration tests and will provide more information as soon as it becomes avalible.

2. monitoring Sep 11, 2026, 02:31 PM UTC

   A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 11, 2026, 02:32 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Sep 11, 2026, 02:49 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring Sep 11, 2026, 02:53 PM UTC

   Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.

6. monitoring Sep 11, 2026, 03:03 PM UTC

   Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

7. resolved Sep 11, 2026, 03:42 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Sep 11, 2026, 12:53 PM UTC· resolved Sep 11, 2026, 07:03 PM UTC

1. investigating Sep 11, 2026, 12:53 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 11, 2026, 01:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 11, 2026, 02:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 11, 2026, 04:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring Sep 11, 2026, 04:55 PM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 11, 2026, 07:03 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.

Read the full incident report →

Started Sep 11, 2026, 10:13 AM UTC· resolved Sep 11, 2026, 02:55 PM UTC

1. investigating Sep 11, 2026, 10:13 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 11, 2026, 11:14 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating Sep 11, 2026, 01:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identified Sep 11, 2026, 02:54 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Ireland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

5. monitoring Sep 11, 2026, 02:55 PM UTC

   We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Ireland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved Sep 11, 2026, 02:55 PM UTC

   The incident has been resolved and SMS delivery from Twilio to affected networks in Ireland is operating normally.

Read the full incident report →

Started Sep 10, 2026, 06:14 PM UTC· resolved Sep 10, 2026, 06:14 PM UTC

1. investigating Sep 10, 2026, 06:14 PM UTC

   Our monitoring systems have detected a potential issue with Phone Numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. resolved Sep 10, 2026, 06:14 PM UTC

   We have fully investigated the issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

Read the full incident report →

Started Sep 10, 2026, 05:33 PM UTC· resolved Sep 11, 2026, 10:23 AM UTC

1. investigating Sep 10, 2026, 05:33 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 10, 2026, 05:34 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 10, 2026, 06:34 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 10, 2026, 08:35 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 11, 2026, 12:35 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. monitoring Sep 11, 2026, 08:28 AM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

7. resolved Sep 11, 2026, 10:23 AM UTC

   The incident has been resolved and User Authentication Identity SNA failure increase in Indonesia is operating normally.

Read the full incident report →

Started Sep 10, 2026, 12:32 PM UTC· resolved Sep 11, 2026, 05:18 PM UTC

1. investigating Sep 10, 2026, 12:32 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 10, 2026, 12:57 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Sep 10, 2026, 01:57 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified Sep 10, 2026, 03:58 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified Sep 10, 2026, 06:34 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified Sep 10, 2026, 07:58 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to Iliad network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

7. monitoring Sep 10, 2026, 09:03 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8. monitoring Sep 10, 2026, 11:04 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

9. monitoring Sep 11, 2026, 03:12 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

10. monitoring Sep 11, 2026, 11:13 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

11. resolved Sep 11, 2026, 05:18 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Iliad network subscribers in Italy is operating normally.

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Started Sep 10, 2026, 09:00 AM UTC· resolved Sep 10, 2026, 09:00 AM UTC

1. resolved Sep 10, 2026, 09:00 AM UTC

   The incident has been resolved and access to the Twilio Console from Singapore is operating normally.

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Started Sep 09, 2026, 06:58 PM UTC· resolved Sep 09, 2026, 10:50 PM UTC

1. investigating Sep 09, 2026, 06:58 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes and Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 09, 2026, 07:22 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 09, 2026, 08:19 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 09, 2026, 10:20 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Sep 09, 2026, 10:50 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.

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Started Sep 09, 2026, 05:51 PM UTC· resolved Sep 09, 2026, 08:24 PM UTC

1. investigating Sep 09, 2026, 05:51 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 09, 2026, 05:53 PM UTC

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring Sep 09, 2026, 06:13 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Sep 09, 2026, 08:14 PM UTC

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved Sep 09, 2026, 08:24 PM UTC

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Verizon network subscribers in the United States are operating normally.

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Started Sep 09, 2026, 05:47 PM UTC· resolved Sep 09, 2026, 05:47 PM UTC

1. resolved Sep 09, 2026, 05:47 PM UTC

   Our engineers have investigated and resolved an issue with Messaging Services. From 10:28AM PDT on Tuesday, 7/21/26 to 6:00PM PDT on Friday, 9/4/26, customers may have experienced HTTP 400 responses with Twilio error code 21620 when sending messages through Messaging Services if the media URL parameter contained a comma. The issue has been resolved and all impacted services are operating normally.

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Started Sep 09, 2026, 05:34 PM UTC· resolved Sep 09, 2026, 08:41 PM UTC

1. investigating Sep 09, 2026, 05:34 PM UTC

   We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 09, 2026, 06:34 PM UTC

   The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 09, 2026, 07:30 PM UTC

   Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

4. resolved Sep 09, 2026, 08:41 PM UTC

   The issue for Branded calling inside the Twilio Console has been resolved and it is operating normally at this time.

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Started Sep 09, 2026, 03:40 PM UTC· resolved Sep 09, 2026, 07:13 PM UTC

1. investigating Sep 09, 2026, 03:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating Sep 09, 2026, 04:40 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified Sep 09, 2026, 04:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring Sep 09, 2026, 05:10 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved Sep 09, 2026, 07:13 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Claro network subscribers in Brazil is operating normally.

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Started Sep 09, 2026, 12:34 PM UTC· resolved Sep 09, 2026, 02:34 PM UTC

1. investigating Sep 09, 2026, 12:34 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Sep 09, 2026, 12:41 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring Sep 09, 2026, 01:26 PM UTC

   We have observed a recovery in SMS delivery from Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved Sep 09, 2026, 02:34 PM UTC

   The incident has been resolved and SMS delivery from Twilio Short Codes to network subscribers on affected networks in the United States is operating normally.

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Started Sep 09, 2026, 11:47 AM UTC· resolved Sep 09, 2026, 12:51 PM UTC

1. identified Sep 09, 2026, 11:47 AM UTC

   We have identified an issue with the Voice 'Try It Out' feature in OneConsole, where users may encounter errors when testing voice functionality. Our team is investigating the root cause, and we will provide another update in 1 hour or sooner if new details emerge.

2. monitoring Sep 09, 2026, 12:21 PM UTC

   We have started seeing recovery for the issue affecting the Voice 'Try It Out' feature in the New Twilio Console. We will continue to monitor the system until full recovery is confirmed. We expect to provide another update in 30 minutes or as soon as more information becomes available

3. resolved Sep 09, 2026, 12:51 PM UTC

   The issue affecting the Voice 'Try It Out' feature in the New Twilio Console has been fully recovered. All services are operating normally. This incident is now resolved.

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