Twilio had 300 outages in the last 2 years totaling 168h 57m of downtime — averaging 12 incidents per month.
There were 300 Twilio outages since April 7, 2026 totaling 168h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Twilio WhatsApp was degraded for 61 minutes between 4:30AM and 5:31AM Pacific Time on 04/30/1990. During this period of time customers may have experienced a delay in message delivery and an increase in 63012 errors in Twilio. The issue has now been resolved.
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 16 hrs or as soon as more information becomes available.
We have identified that this issue is impacting a small percentage of customers and their account type will be remediated. No additional updates will be provided on this issue.
We are observing a subset of call failures to Twilio Sweden phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Sweden Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from Sweden network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
We have observed a recovery in voice calls from network subscribers to Twilio Sweden Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
The incident has been resolved and voice calls from network subscribers in Sweden to Twilio Sweden Phone Numbers are operating normally.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telefonica network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Telefonica network subscribers in Costa Rica and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to Telefonica network subscribers in Costa Rica is operating normally.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Orange network subscribers in Cameroon is operating normally.
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing User Authentication Identity Gateway API high latency for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in User Authentication Identity Gateway API high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and User Authentication Identity Gateway API high latency for T-Mobile in the United States is operating normally.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTS network subscribers in Russia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to MTS network subscribers in Russia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to MTS network subscribers in Russia is operating normally.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.
Our engineers identified an issue where we were seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all other packages are normal. A fix has been applied and we are observing improvements. We will provide an update in 2 hours or a soon as more information becomes available.
We are no longer seeing an increased error rate for some customers using the Identity Match Lookup V2 API package, all packages are working normally. This incident has been resolved.
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan is operating normally.
Our engineers have identified the issue with an Increased rate of 11200 warnings from Programmable Video and are working to deploy a fix. We expect to provide another update in 1 hours or as soon as more information becomes available.
Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video and are currently monitoring. We expect to provide another update in 2 hours or as soon as more information becomes available.
Our engineers have fixed the issue with an Increased rate of 11200 warnings from Programmable Video. This incident is now resolved.
We are investigating a service interruption with Programmable Messaging for a percentage of Messaging Services. We expect to provide another update in 60 minutes or as soon as more information becomes available
We are no longer seeing service interruption with Programmable Messaging for a percentage of Messaging Services where messages sent with Messaging Services failed to honor {force-opt-in}. This incident is Resolved.
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
Our monitoring systems have detected a potential issue with Whatsapp Content Templates. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
We are currently investigating an issue causing delays in the approval of new WhatsApp templates. Our engineers have been alerted and are investigating. We expect to provide another update in 1 hour or as soon as more information becomes available
The issue affecting WhatsApp Content Templates has been successfully resolved. Our monitoring systems confirm that all services are back to normal, and template delivery is functioning as expected. This incident has now been resolved.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in User Authentication Identity Gateway API failure increase to multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and User Authentication Identity Gateway API Failure Increase in the United States is operating normally.
We are currently investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
We continue investigating an issue causing delays in the delivery of transcriptions. We expect to provide another update in 1 hour or as soon as more information becomes available.
We are no longer seeing delays in the delivery of transcriptions. This incident is now resolved.
We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.
We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.
Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.
Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.
Twilio SMS was degraded for ~ 90 minutes between ~ 04:16 and 05:42 Pacific Time on 23/04/2026. During this period of time customers may have experienced intermittent delays delivering SMS to Telefonica O2 network in UK. The issue has now been resolved.
Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Antel network subscribers in Uruguay. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Antel network subscribers in Uruguay and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to Antel network subscribers in Uruguay is operating normally.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available. Components: SMS, Middle East & Africa
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Etisalat network subscribers in Afghanistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio to Etisalat network subscribers in Afghanistan is operating normally.
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Movicel network subscribers in Angola. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Movicel network subscribers in Angola and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movicel network subscribers in Angola is operating normally.
We are experiencing an issue affecting EVSS v1 and Neustar v2 verification services. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We are still investigating an issue affecting inbound PSTN calls to fail verification. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
This has been resolved and Verify is operating normally at this time.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Movistar network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in Chile and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Movistar network subscribers in Chile is operating normally.
Twilio customers may be experiencing SMS delivery failures and SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United Kingdom are operating normally.