Twilio incident

SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries Across Europe and the Middle East

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 11, 2026 affecting SMS, Europe and SMS, Middle East & Africa, lasting 6h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 12:53 PM UTC
Resolved
Sep 11, 2026, 07:03 PM UTC
Duration
6h 10m
Detected by Pingoru
Sep 11, 2026, 12:53 PM UTC

Affected components

SMS, EuropeSMS, Middle East & Africa

Update timeline

  1. investigating Sep 11, 2026, 12:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Vodafone network subscribers in Egypt. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 11, 2026, 01:34 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 11, 2026, 02:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 11, 2026, 04:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Sep 11, 2026, 04:55 PM UTC

    We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in multiple countries across Europe and the Middle East & Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Sep 11, 2026, 07:03 PM UTC

    The incident has been resolved and SMS delivery from Twilio to affected networks in multiple countries across Europe and the Middle East is operating normally.