Twilio incident

New Twilio Console – Voice 'Try It Out' Service Interruption

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 9, 2026 affecting Console, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 11:47 AM UTC
Resolved
Sep 09, 2026, 12:51 PM UTC
Duration
1h 3m
Detected by Pingoru
Sep 09, 2026, 11:47 AM UTC

Affected components

Console

Update timeline

  1. identified Sep 09, 2026, 11:47 AM UTC

    We have identified an issue with the Voice 'Try It Out' feature in OneConsole, where users may encounter errors when testing voice functionality. Our team is investigating the root cause, and we will provide another update in 1 hour or sooner if new details emerge.

  2. monitoring Sep 09, 2026, 12:21 PM UTC

    We have started seeing recovery for the issue affecting the Voice 'Try It Out' feature in the New Twilio Console. We will continue to monitor the system until full recovery is confirmed. We expect to provide another update in 30 minutes or as soon as more information becomes available

  3. resolved Sep 09, 2026, 12:51 PM UTC

    The issue affecting the Voice 'Try It Out' feature in the New Twilio Console has been fully recovered. All services are operating normally. This incident is now resolved.