Twilio experienced a minor incident on September 11, 2026 affecting Voice Insights IE1, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Voice Insights IE1
Update timeline
- investigating Sep 11, 2026, 05:02 PM UTC
Our engineers are currently investigating an issue regarding voice insights. We will provide more information as soon as possible.
- monitoring Sep 11, 2026, 05:34 PM UTC
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
- resolved Sep 11, 2026, 06:48 PM UTC
This incident has been resolved.