Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Vivo Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 14, 2026 affecting SMS, Latin America, lasting 7h 4m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 08:34 AM UTC
Resolved
Sep 14, 2026, 03:38 PM UTC
Duration
7h 4m
Detected by Pingoru
Sep 14, 2026, 08:34 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Sep 14, 2026, 08:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 14, 2026, 09:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 14, 2026, 11:34 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Sep 14, 2026, 03:35 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identified Sep 14, 2026, 03:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Vivo network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. monitoring Sep 14, 2026, 03:37 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Sep 14, 2026, 03:38 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Vivo network subscribers in Brazil is operating normally.