- Detected by Pingoru
- Apr 21, 2026, 04:54 PM UTC
- Resolved
- Apr 21, 2026, 09:44 PM UTC
- Duration
- 4h 49m
Affected: SMS, Middle East & Africa
Timeline · 4 updates
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identified Apr 21, 2026, 04:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 21, 2026, 05:54 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 21, 2026, 07:47 PM UTC
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 21, 2026, 09:44 PM UTC
The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Benin is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 04:53 PM UTC
- Resolved
- Apr 21, 2026, 08:39 PM UTC
- Duration
- 3h 46m
Affected: Realtime TranscriptionsRealtime Transcriptions US1
Timeline · 6 updates
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investigating Apr 21, 2026, 04:53 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded service for Voice and Video. Customers may not be able to transcribe a recording from request to completion. The next update will be provided in 1 hour or sooner.
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investigating Apr 21, 2026, 04:54 PM UTC
We are continuing to investigate this issue.
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investigating Apr 21, 2026, 04:58 PM UTC
We are continuing to investigate this issue.
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investigating Apr 21, 2026, 05:54 PM UTC
Due to a third-party provider outage, customers may be experiencing degraded live transcription services for Voice and Video. Customers may not be able to transcribe their calls at this time. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 21, 2026, 06:54 PM UTC
We have observed a recovery in live transcription services for Voice and Video. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 21, 2026, 08:39 PM UTC
We have observed recovery in live transcription services for Voice and Video. This issue is not resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 12:21 PM UTC
- Resolved
- Apr 21, 2026, 07:32 PM UTC
- Duration
- 7h 11m
Affected: PHONE NUMBERS
Timeline · 5 updates
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investigating Apr 21, 2026, 12:21 PM UTC
Our monitoring systems have detected a potential issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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investigating Apr 21, 2026, 12:32 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 1 hour or when we have more details.
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investigating Apr 21, 2026, 01:31 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 2 hours or when we have more details.
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investigating Apr 21, 2026, 03:29 PM UTC
Our monitoring systems have detected a potential issue with Phone Number Port in. Our engineers have been alerted and are investigating. We will provide an update in 4 hours or when we have more details.
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resolved Apr 21, 2026, 07:32 PM UTC
The issue with Phone Number Port in. has been resolved and Phone Number Port In is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 10:46 AM UTC
- Resolved
- Apr 21, 2026, 07:31 PM UTC
- Duration
- 8h 45m
Affected: SMS Long Code, North AmericaSMS Short Code, North America
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 10:04 AM UTC
- Resolved
- Apr 21, 2026, 01:06 PM UTC
- Duration
- 3h 2m
Affected: SMS Short Code, North America
Timeline · 4 updates
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investigating Apr 21, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 21, 2026, 10:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 21, 2026, 11:13 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 21, 2026, 01:06 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 21, 2026, 09:56 AM UTC
- Resolved
- Apr 21, 2026, 09:56 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 21, 2026, 09:56 AM UTC
Subset of SMPP API MO messages were delayed. Impact lasted for 235 minutes between 00:03 and 03:58 UTC on 04/21/2026. During this period of time customers may have experienced delays. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 11:30 PM UTC
- Resolved
- Apr 20, 2026, 11:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 21, 2026, 03:41 PM UTC
Twilio customers were experiencing an error loading the WhatsApp Try It Out Sandbox page between 4/20 11:57 PM UTC and 4/21 15:34 PM UTC. The incident has been resolved and the WhatsApp Sandbox page is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 08:15 PM UTC
- Resolved
- Apr 21, 2026, 12:17 AM UTC
- Duration
- 4h 2m
Affected: MMS Short Code, North America
Timeline · 4 updates
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investigating Apr 20, 2026, 08:15 PM UTC
Twilio customers may be experiencing MMS delivery delays between a subset of Twilio Short Codes and multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 20, 2026, 09:17 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays between a subset of Twilio Short Codes and network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 20, 2026, 10:12 PM UTC
We have observed a recovery in MMS Delivery Receipt Delays between a subset of Twilio Short Codes and multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 21, 2026, 12:17 AM UTC
The incident has been resolved and MMS delivery receipts and MMS delivery between a subset of Twilio Short Codes and network subscribers on affected networks in the United States are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 05:33 PM UTC
- Resolved
- Apr 22, 2026, 03:13 PM UTC
- Duration
- 1d 21h
Affected: PHONE NUMBERS
Timeline · 14 updates
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 03:39 PM UTC
- Resolved
- Apr 20, 2026, 08:55 PM UTC
- Duration
- 5h 15m
Affected: SMS, Middle East & Africa
Timeline · 5 updates
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investigating Apr 20, 2026, 03:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 20, 2026, 03:51 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 20, 2026, 04:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 20, 2026, 06:53 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 20, 2026, 08:55 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 20, 2026, 10:29 AM UTC
- Resolved
- Apr 20, 2026, 03:25 PM UTC
- Duration
- 4h 56m
Affected: MMS Long Code, North AmericaMMS Long Code, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 1 update
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investigating Apr 20, 2026, 10:29 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Phone Numbers to the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- Apr 19, 2026, 01:25 AM UTC
- Resolved
- Apr 19, 2026, 02:50 PM UTC
- Duration
- 13h 25m
Affected: Voice, Europe
Timeline · 7 updates
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investigating Apr 19, 2026, 01:25 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 19, 2026, 01:54 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 19, 2026, 02:55 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 19, 2026, 04:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to Twilio Norway Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 19, 2026, 08:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 19, 2026, 10:59 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Norway Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 19, 2026, 02:50 PM UTC
The incident has been resolved and voice calls from network subscribers to Twilio Norway Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 08:09 PM UTC
- Resolved
- Apr 18, 2026, 11:56 PM UTC
- Duration
- 3h 47m
Affected: SMS, APAC
Timeline · 4 updates
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investigating Apr 18, 2026, 08:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 18, 2026, 08:52 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 18, 2026, 09:54 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in India and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 18, 2026, 11:56 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in India is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 03:00 AM UTC
- Resolved
- Apr 18, 2026, 06:31 AM UTC
- Duration
- 3h 31m
Affected: RCS Messaging
Timeline · 4 updates
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investigating Apr 18, 2026, 03:00 AM UTC
Receipts for RCS messages on ATT devices are delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 1 hour
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investigating Apr 18, 2026, 04:13 AM UTC
Receipts for RCS messages on ATT devices are still delayed, We are working with ATT provider to resolve this issue. We will provide an update as soon as possible or within the next 2 hours
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monitoring Apr 18, 2026, 05:46 AM UTC
We are observing successful delivery for RCS messages on AT&T devices. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 18, 2026, 06:31 AM UTC
We are no longer experiencing any issue towards RCS messages on AT&T devices. This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 01:58 AM UTC
- Resolved
- Apr 18, 2026, 02:36 PM UTC
- Duration
- 12h 37m
Affected: MMS Long Code, North America
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 12:24 PM UTC
- Resolved
- Apr 17, 2026, 11:30 PM UTC
- Duration
- 11h 5m
Affected: SMS, Europe
Timeline · 6 updates
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investigating Apr 17, 2026, 12:24 PM UTC
Twilio customers may be experiencing SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 17, 2026, 01:25 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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investigating Apr 17, 2026, 03:25 PM UTC
Twilio customers continue to experience SMS delivery delays To And From Twilio for a Subset of Longcode In Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 05:22 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 17, 2026, 07:23 PM UTC
We have observed a recovery in SMS delivery To And From Twilio for a Subset of Longcode In Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 11:30 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and affected networks in Germany is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:56 AM UTC
- Resolved
- Apr 17, 2026, 10:55 AM UTC
- Duration
- 1h 59m
Affected: Voice, APAC
Timeline · 4 updates
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investigating Apr 17, 2026, 08:56 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 09:04 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 17, 2026, 09:33 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Philippines Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 10:55 AM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Philippines Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 17, 2026, 08:06 AM UTC
- Resolved
- Apr 17, 2026, 11:43 AM UTC
- Duration
- 3h 37m
Affected: SMS Long Code, North AmericaSMS Long Code, North AmericaMMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Short Code, North AmericaMMS Toll-Free, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America
Timeline · 6 updates
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investigating Apr 17, 2026, 08:06 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 08:14 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 17, 2026, 09:22 AM UTC
Twilio customers may be experiencing SMS and MMS delivery receipt delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
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identified Apr 17, 2026, 09:25 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Apr 17, 2026, 09:50 AM UTC
We have observed a recovery in SMS and MMS delivery receipts from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 17, 2026, 11:43 AM UTC
The incident has been resolved and SMS/MMS delivery receipts from Twilio to Verizon network subscribers in the United States are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 06:26 PM UTC
- Resolved
- Apr 16, 2026, 07:08 PM UTC
- Duration
- 41m
Affected: Messaging Insights
Timeline · 4 updates
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investigating Apr 16, 2026, 06:26 PM UTC
Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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identified Apr 16, 2026, 06:31 PM UTC
Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.
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monitoring Apr 16, 2026, 06:38 PM UTC
Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
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resolved Apr 16, 2026, 07:08 PM UTC
The Messaging Insights issue has been resolved and the service is operating normally at this time.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 02:48 PM UTC
- Resolved
- Apr 16, 2026, 02:35 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 16, 2026, 02:48 PM UTC
Twilio customers may have experienced voice call failures for 311 minutes between 1:35 and 6:46 Pacific Time on 04/16/2026. During this period of time customers may have experienced Outbound Voice Call Failures from a Subset of Twilio Numbers to Australia. The issue has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 10:11 AM UTC
- Resolved
- Apr 16, 2026, 02:20 PM UTC
- Duration
- 4h 8m
Affected: SMS, Latin America
Timeline · 6 updates
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investigating Apr 16, 2026, 10:11 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 10:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 11:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Algar Telecom network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 12:09 PM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 02:18 PM UTC
We have observed a recovery in SMS delivery from Twilio to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
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resolved Apr 16, 2026, 02:20 PM UTC
The incident has been resolved and SMS delivery from Twilio to Algar Telecom network subscribers in Brazil is operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 16, 2026, 01:30 AM UTC
- Resolved
- Apr 16, 2026, 06:36 AM UTC
- Duration
- 5h 5m
Affected: SMS, Europe
Timeline · 5 updates
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investigating Apr 16, 2026, 01:30 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 01:31 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 16, 2026, 02:32 AM UTC
Twilio Pre-Registered Sender ID customers may be experiencing SMS delivery delays from Twilio to T-Mobile network subscribers in the Czech Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 16, 2026, 04:34 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 16, 2026, 06:36 AM UTC
We have observed a recovery in SMS delivery from Twilio Pre-Registered Sender ID to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 08:48 PM UTC
- Resolved
- Apr 15, 2026, 10:55 PM UTC
- Duration
- 2h 7m
Affected: Voice, Latin America
Timeline · 4 updates
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investigating Apr 15, 2026, 08:48 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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identified Apr 15, 2026, 09:00 PM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Brazil Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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monitoring Apr 15, 2026, 09:58 PM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 15, 2026, 10:55 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio Brazil Phone Numbers are operating normally.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 01:26 PM UTC
- Resolved
- Apr 15, 2026, 01:58 PM UTC
- Duration
- 31m
Affected: Flex Application Platform
Timeline · 2 updates
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investigating Apr 15, 2026, 01:26 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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resolved Apr 15, 2026, 01:58 PM UTC
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 06:59 AM UTC
- Resolved
- Apr 15, 2026, 11:14 AM UTC
- Duration
- 4h 14m
Affected: Lookup SIM Swap
Timeline · 4 updates
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investigating Apr 15, 2026, 06:59 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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investigating Apr 15, 2026, 08:05 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
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monitoring Apr 15, 2026, 10:09 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
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resolved Apr 15, 2026, 11:14 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for T-Mobile in the United States is operating normally.
Read the full incident report →
