Twilio incident

Voice Call Failures from a Subset of Twilio Phone Numbers to Hong Kong

Minor Ongoing View vendor source →

Twilio is currently experiencing a minor incident affecting Voice, APAC, which began 3d ago. The vendor's full update timeline is below.

Started
Sep 12, 2026, 12:16 AM UTC
Resolved
Ongoing
Duration
● 2d 17h
Detected by Pingoru
Sep 12, 2026, 12:16 AM UTC

Affected components

Voice, APAC

Update timeline

  1. investigating Sep 12, 2026, 12:16 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 12, 2026, 12:24 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 12, 2026, 01:25 AM UTC

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 12, 2026, 03:25 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 12, 2026, 07:30 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Sep 12, 2026, 03:31 PM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identified Sep 13, 2026, 07:31 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  8. identified Sep 14, 2026, 07:32 AM UTC

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Hong Kong. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.